The Dekeyser Group Practice
Little Fountain Street, Morley, Leeds, West Yorkshire, LS27 9ENContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great service
Rated 5 stars out of 5
by Tania Cook - Posted on 08 March 2024
My first interaction in person with the service after being transferred from Morley health service. Easily booked an appointment within 48 hours, seen on the day with less than a five minute wait by a Physician Associate. Problem identified, referral made and confirmed within 24 hours by the hospital. Great efficient service friendly staff.
Visited March 2024
Review titled The Dekeyser Group Practice
Replied on 12 March 2024
Thank you Tania, for your positive feedback. We are delighted to hear that your first interaction with us has been both positive and efficient. Thank you for sharing! Everyone at our practice strives to provide an excellent patient experience. We will pass on your comments to our team who are always pleased to receive such positive feedback.
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Review titled Excellent service
Rated 5 stars out of 5
by David Rodley - Posted on 08 February 2024
Phoned for blood results nice lady answered very efficiently and give me my results quickly. This put my mind at rest.
Visited February 2024
Review titled The Dekeyser Group Practice
Replied on 19 February 2024
Thank you, David, for your positive feedback. We are happy you received your results back and we were able to put your mind at rest. We will pass on your comments to our team, who are always pleased to receive such positive feedback.
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Review titled Very slow in responding
Rated 4 stars out of 5
by Anonymous - Posted on 09 February 2024
I asked for an expedite letter. It took 2/3 months, but a week after I asked for it, I was told it was already done. I rung the hospital who told they had never received it. I ended up in hospital with serious health problems. All because they couldn’t be bothered to chase my letter up.
Visited February 2024
Review titled The Dekeyser Group Practice
Replied on 19 February 2024
Firstly, please accept our apologies for any upset we may have caused after your recent contacts with the surgery. We are sorry for the delay in dealing with your expedite letter and that the hospital never received the letter. Unfortunately, we are unable to investigate your concerns fully as this feedback has been made anonymously. However, if you would like to contact the surgery and ask to speak to the Admin Support Manager we will look to resolve any issues you had and what improvement can be made going forward.
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Review titled Impossible appointment system
Rated 1 star out of 5
by Anonymous - Posted on 14 February 2024
We’ve had multiple bad experiences getting appointments here. The GP’s and Advanced nurse practitioners are all lovely once you actually get appointments. Phone lines open at 8am and if you don’t ring at that time you have no chance. Despite the myth on the recorded message saying ‘appointments are released throughout the day’. The online system hardly shows any availability even when you check at 7pm on the dot when they tell you to. My husband checked in on the screen for his appointment last time he went and it didn’t register he was there. He had to wait over 2 hours to be seen. He checked with reception after 20 mins or so of waiting. They admitted the system can be glitchy. I got through on a terrible phone line this morning and was told 10:30am for an appointment but when I got there they told me it was 10:10 and that was it. It may have been my mistake with the bad line but surely they can get faulty lines fixed to save this confusion. I have been very unwell for a week. Luckily after some heated discussions with my husband (I didn’t have the strength to argue) they fit me in half an hour later as an emergency. Lucky they did as I’ve been told I have laryngitis. It’s always about what they can’t do for you when you call them. Not what they can. If it wasn’t for the nice doctors I would change surgeries.
Visited February 2024
Review titled The Dekeyser Group Practice
Replied on 23 February 2024
Firstly, please accept our apologies for any upset we may have caused after your recent contacts with the surgery. We will investigate the phone lines for any faults to rectify any confusion with future appointments made for patients. Can we also tell you how equally disappointed we are at your dissatisfaction in our appointment booking system. Unfortunately, we are unable to investigate your concerns fully as this feedback has been made anonymously. However, if you would like to contact the surgery and ask to speak to the Office Manager, we will look to resolve any issues you had and what improvement can be made going forward. Thank you for leaving us this feedback.
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Review titled Good practice
Rated 5 stars out of 5
by Brown Wendy - Posted on 31 January 2024
Had an informative talk with the pharmacist in relation to medication that I had been taking. She explains the pros and cons of why I was taking it and we came to an agreement that it was not necessary to take them at this stage. A review of this would take place in September When I had my annual check up
Visited January 2024
Review titled The Dekeyser Group Practice
Replied on 02 February 2024
Thank you, Wendy, for your feedback with such a positive comment regarding our pharmacist. We are pleased that you felt this was an informative talk and you received the necessary information regarding your medication. We will pass your positive comments on to the team who are always pleased to receive such positive feedback.
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Review titled Flexible, responsive and caring
Rated 5 stars out of 5
by Anonymous - Posted on 01 February 2024
Required support for a family member who was unwell. The reception team were outstanding in care navigation and empathy. The doctor was also caring and compassionate in a difficult situation- well done and thank you all!
Visited January 2024
Review titled The Dekeyser Group Practice
Replied on 19 February 2024
Thank you for your positive comment and we appreciate you took the time to do this for us. We are happy to hear the reception team were able to help get you the support you needed, and that the GP dealt with you in a compassionate way. We will pass on your comments to our team, who are always pleased to receive such positive feedback.
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Review titled Great service
Rated 5 stars out of 5
by Anonymous - Posted on 19 January 2024
Had a problem with an item on repeat prescription. GP pharmacist tracked the item down at another local chemist for me, sent a prescription immediately. Couldn’t have asked for more! Thank you!!
Visited January 2024
Review titled The Dekeyser Group Practice
Replied on 22 January 2024
Thank you for your lovely review. We are happy to hear that you were able to get the medication you need from the chemist. We will pass on your comments to our team, who are always pleased to receive such positive feedback.
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Review titled Great service, nothing too much trouble
Rated 4 stars out of 5
by Anonymous - Posted on 19 December 2023
Having recently experienced a diagnosis of a progressive neurological disorder I am so grateful to the team for the care and compassion that they provide. Staff are friendly and accommodating, doctors ring after work so I am able to chat. The prescription team are incredible, making ensuring that I have medication when I need it. I am fortunate to have been a patient for over 20 years and highly recommend this practice. Thank you for the excellent service and care.
Visited December 2023
Review titled The Dekeyser Group Practice
Replied on 21 December 2023
Thank you for your feedback and for thanking our staff at Fountain Medical Centre. I am delighted to hear that you have had such positive experiences with the practice and the team have provided you with ccompassionate care. We will pass on your comments to our team, who are always pleased to receive such positive feedback.
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Review titled Understanding
Rated 4 stars out of 5
by Anonymous - Posted on 22 February 2024
I was diagnosed with a serious condition 3 days before Xmas in a very offhand way with little information and just a text giving me a link to a website for information on what to do this obviously upset me a great deal and sent my blood pressure and anxiety levels up Since then no matter how much I have rung or who I have spoken to doctors,pharmacists and reception staff they have all been very patient with me and shown understanding of how I was and am feeling Although still wading through what's wrong with me I feel I can call and will be treated with respect and understanding I understand that this country historically treated my condition when worse later down the line hence my first experience but hopefully the NHS are changing how it deals with patients from the begining and that can only be for the better Thanks to the staff who I have spoken to recently who have helped and supported me I am very grateful for your patience
Visited December 2023
Review titled The Dekeyser Group Practice
Replied on 23 February 2024
Thank you for your lovely comments. We can imagine it was a very upsetting experience for you. We are glad to hear that our staff are patient and supportive when you contact us. We will pass on your comments to our team, who are always pleased to receive such positive feedback.
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Review titled Fortunate to be part of such a good practice
Rated 5 stars out of 5
by Angela Allen - Posted on 30 November 2023
I have been a patient for 2.5 years and in that time there have been many noticeable improvements made. I feel very lucky that I can get an appointment when I need one, I am treated with understanding and empathy and most of all I am listened to and involved in my care….. well done all of you, you are doing a really good job in difficult times.
Visited November 2023
Review titled The Dekeyser Group Practice
Replied on 06 December 2023
Thank you, Angela for posting your positive review regarding the practice. We are pleased you can get an appointment when you need one and that you are receiving the care you need. We will pass on your comments to our team, who are always pleased to receive such positive feedback.