The Downend Health Group
Christchurch Family Medical Centre, North Street, Downend, Bristol, Avon, BS16 5SGContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great Receptionist
Rated 5 stars out of 5
by Anonymous - Posted on 25 June 2024
The lady that has dealt with me in a number of occasions is simply marvellous. Kind, polite and professional. I always feel like she wants to help me. She went out of her way today to book me my B12 jab that I had forgotten to have two weeks ago. This was done with the receptionist immediately. She did not make me feel like I was a pain or any bother. I am very grateful to her as this is not the first time she has always been willing to help. Please can you let her know she is simply amazing and although this may seem a little over the top, when you have had a bad day it makes life so much easier with people like this lady. Many many thanks
Visited June 2024
Review titled The Downend Health Group
Replied on 25 June 2024
Thank you for your kind comments. We will ensure that these are shared with the Patient Assistant Team Manager. Kind regards Downend Health Group
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Review titled Needs improving
Rated 2 stars out of 5
by Anonymous - Posted on 24 June 2024
40 minutes late for appointment. Didn't send prescription, can't get through to anyone on the phone. Disappointing service from start to finish and not for the first time.
Visited June 2024
Review titled The Downend Health Group
Replied on 22 July 2024
Dear Patient We are sorry to hear of your poor experience when using our services. Please can we ask that you provide us with your details so that we are able to investigate this fully. Kind regards Downend Health Group
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Review titled Awful
Rated 1 star out of 5
by Anne Jordan - Posted on 06 June 2024
The most unsupportive and dreadful practice. Over 10 day wait for a GP appointment booked on EConsult service for a UTI. Now I’m told I can’t have more than one Ventolin inhaler at a time because of shortages. I’m not asking for 10 inhalers. Just one for my bag when I’m out and about and one for at home. Also my repeat prescriptions keep being removed from my record. Doctors ignore any notes you put on your prescription request so you have to phone and getting through is a nightmare. Also the support for a family member’s mental health is absolutely shocking. I’m moving doctors and I suggest you don’t bother joining this practice.
Visited May 2024
Review titled The Downend Health Group
Replied on 06 June 2024
We are sorry to hear of your experience when using our services. Downend Health Group takes any form of dissatisfaction very seriously , therefore we would like the opportunity to look further into the concerns you have raised. Should you wish your concerns to be investigated , please contact the Practice via our website `contact us` page.
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Review titled Staff are lovely but getting to see them, not so much
by Abbi - Posted on 21 May 2024
Whenever I've had need to speak with or see anyone at this practice they've been nothing short of brilliant. However, actually getting to see anyone is a complete nightmare. My most recent experience - I had a routine blood test and received a text message from the practice saying they want to speak with me about it. Told me to do an econsult to request an appointment. So I do that, submit it. Next day I get another text message saying I need an appointment and giving me a link to click. I go to the link. it cheerily says there are no appointments but this is rare and to try again later! If it keeps happening, contact the practice! Over the next four days I try again, about 15 times a day and every time this rare occurrence of no appointments comes up. So I call the practice just to be told nothing they can do and I just have to keep trying. The link will time out after 7 days and if it does, call them and they can reset it. The woman I spoke with was very sympathetic and sounded as frustrated as I was, but said her hands were tied. I jokingly said maybe it's this way to put people off making appointments at all and I wonder if this is actually the case. Eventually today I lucked out and one appointment came up, in 23 days' time. No specific time for the appointment but luckily I have an understanding boss who won't mind me waiting for a call from them. I live with anxiety and this whole process this time gave me two panic attacks (I know, I'm a snowflake). It's just crazy that the people that are supposed to be looking after your health are actively making it worse.
Visited May 2024
Review titled The Downend Health Group
Replied on 21 May 2024
Thank you for taking the time to share your views , we are sorry to hear of your experience. We would like the opportunity to look into your concerns , however your feedback is anonymous. Should you wish to discuss these issues further , please contact the Practice via our website. Many Thanks
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Review titled Disgusting Service
Rated 1 star out of 5
by Anonymous - Posted on 02 May 2024
Requested a sickness note for my child who is just about to take exams, response was that I have to pay £36 upfront and it could take up to 60 days. Absolutely disgusted. Could not be more unhelpful or unsupportive.
Visited May 2024
Review titled The Downend Health Group
Replied on 21 May 2024
We are sorry to hear of your dissatisfaction and would like the opportunity to investigate your concerns , however your feedback is anonymous. Should you wish to discuss further , please do contact us via the Practice website. Many Thanks
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Review titled Good joined up service
Rated 5 stars out of 5
by H Farrell - Posted on 12 April 2024
Yesterday morning I realised I had run out of my regular medication. I submitted a request for a repeat prescription via the NHS app, which I did not mark as urgent. Saw online this morning the prescription had been approved, so walked up to the Willows pharmacy about 11.30 to find the prescription had already been dispensed and was ready for collection. Excellent service but I will allow more time for my next repeat prescription.
Visited April 2024
Review titled The Downend Health Group
Replied on 12 April 2024
Thank you for sharing your comments regarding your recent positive experience , it is reassuring to know that you are finding the NHS APP useful. Your feedback is much appreciated , please be assured that your comments have been passed on to the DHG team.
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Review titled Extremely poor oractice
Rated 1 star out of 5
by Sheila Dittmer Odell - Posted on 02 May 2024
Have been trying to book an online telephone appointment for six days now, probably refreshing the screen up to twelve times a day and not a single appointment has come up. When I rang for advice I was told you just have to wait until one comes up. I only have seven days to do this and I assume I have to reapply. I’m loosing the Will to live and am considering going to a private GP for a very simple referral.
Visited April 2024
Review titled The Downend Health Group
Replied on 09 May 2024
Thank you for providing your feedback , please be assured of our attention. We have attempted to contact you with regards to your feedback however we were unsuccessful. Should you still require assistance , please do contact the Practice via our `contact us` page on our website.
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Review titled No help for elderly
Rated 2 stars out of 5
by Anonymous - Posted on 16 April 2024
I’m over eighty not very computer savvy ,but tried today to get an appointment to see Doctor. Started to try on e consult at 7.30am got so far then nothing by 8 15am gave up.They do not seem to bother how the elderly manage when it comes to getting an appointment. Was told by receptionist at beginning of year “you can always come to practice at 7.30am and see the receptionist”.
Visited April 2024
Review titled The Downend Health Group
Replied on 25 April 2024
We are sorry to hear of your recent difficulties when attempting to book a GP appointment. Please be assured that , should any of our patients experience difficulties navigating themselves around the eConsult system, our Patient Assistants will be able to help. This could be by telephone or in person at our reception desk, where they will assist with the completion of an eConsult form. Please note , however, this will not expedite an appointment and your request will be triaged by our eConsult team alongside other eConsult requests that day. We hope this clarifies the situation and your next experience navigating this system will prove to be a positive one.
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Review titled Excellent service
Rated 5 stars out of 5
by Alan Lander - Posted on 24 February 2024
Last Wednesday I had minor surgery at the Willow surgery. Everything about it was excellent. I was talked through the procedure as it happened and soft relaxing music was playing in the background. I couldn't have wished for better service and treatment.
Visited February 2024
Review titled The Downend Health Group
Replied on 26 February 2024
Many thanks for taking the time to share your comments regarding your recent appointment, it is most appreciated. Please be assured your comments will be shared with the clinician who carried out your procedure.
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Review titled Excellent receptionists
Rated 3 stars out of 5
by christopher purvey-blain - Posted on 09 February 2024
Whilst I was there receptionist had to deal with several complaints. They did this in a very professional manner. We are all aware that these aren’t idea conditions and the NHS is stretched. They are front line and are doing a amazing jo.
Visited February 2024
Review titled The Downend Health Group
Replied on 19 February 2024
Thank you for taking the time to provide feedback leading on from your recent visit to the Practice. Your acknowledgment regarding the difficult role of our reception team is much appreciated, please be assured your comments will be passed on to the Reception Manager to share with the team.