The Downend Health Group
Christchurch Family Medical Centre, North Street, Downend, Bristol, Avon, BS16 5SGContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Kind, friendly and accessible
Rated 5 stars out of 5
by Julie Portingale - Posted on 13 January 2023
I've been a patient of Willows for over 40 years, which has now merged and become one half of Downend Health group with Christchurch Medical Practice. Today I needed an emergency appointment. As instructed, I called bang on 8am, I got an engaged tone for 6 minutes, then I joined the waiting line in position 6, 10 minutes later I had a same day appointment, with a female Dr as requested all before lunchtime. Both the receptionist and the Dr that I later went to see were lovely and I'm very pleased to be a member of DhG
Visited January 2023
Review titled The Downend Health Group
Replied on 16 January 2023
Thank you for taking the time to share your feedback regarding your recent experience when needing to secure an emergency appointment, your positive comments are very much appreciated by the Downend Health Group Team.
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Review titled Good Practice
Rated 5 stars out of 5
by Julie Hunt - Posted on 23 December 2022
I had to speak to the Medicines Management Team about my medication as I am having problems with getting one of the items and I actually ran out and was desperate. I spoke to 6 different pharmacies. The lady I spoke to in the team was extremely helpful and polite and through her I was able to find a pharmacy that had a few boxes left for me. Just want to thank her for her help and putting my mind at ease.
Visited December 2022
Review titled The Downend Health Group
Replied on 05 January 2023
Many thanks for informing the Practice of your recent experience when dealing with our Medicine Management Team. It is good to hear you are happy with the service you received and your feedback is most appreciated.
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Review titled Medicine Management Team
Rated 4 stars out of 5
by Anonymous - Posted on 21 December 2022
Spoke to a very helpful, patient and understanding lady today (shame I'm not allowed to give her name!} She answered all my questions regarding my elderly father and his medication - and I had quite a few!!! Excellent experience. Thanks
Visited December 2022
Review titled The Downend Health Group
Replied on 22 December 2022
Thank you for taking the time to provide your feedback , positive feedback is greatly received and is very much appreciated. Please be assured your comments will be fed back to the relevant Team.
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Review titled Super helpful receptionist
Rated 5 stars out of 5
by Anonymous - Posted on 21 November 2022
I desperately needed a doctor to see my son who was struggling, they were no appointments but one receptionist went above and beyond to ensure that a doctor was able to call me then arrange an appointment for him. I was very grateful as I know how much pressure they are under, with no faults of their own. I wouldn’t go anywhere else
Visited November 2022
Review titled The Downend Health Group
Replied on 21 November 2022
We appreciate that you have taken the time to provide such positive feedback. Please be assured your comments will be passed on to the Reception Team.
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Review titled Obtaining test results
Rated 2 stars out of 5
by Anonymous - Posted on 11 November 2022
The published time to call for test results is after 11:00am but after 1 minute 40 seconds of pre-recorded message for options, you will be told to call after 11:30am.
Visited November 2022
Review titled The Downend Health Group
Replied on 14 November 2022
Thank you for your feedback. We have checked our website and can confirm that the incorrect time has been published, this is now in the process of being corrected. Please be assured our in-surgery information is reading correctly. Please accept our apologies for the frustration you have been cause as a result of this error.
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Review titled Helpful staff
Rated 5 stars out of 5
by Edward Paget - Posted on 21 November 2022
Had to visit urgently without appointment was very worried, receptionist went out her way to help me managed to find a doctor to see me and reassure me the doctor was most thorough and managed to reassure me. On way out had to make some appointments, a different receptionist was as helpful as the first, unfortunately I did not manage to get any of their names but the standard of service from the staff calmed my fears incredible people doing a very difficult job and a smile
Visited November 2022
Review titled The Downend Health Group
Replied on 22 November 2022
Thank you for taking the time to share your comments. We are so grateful to receive your positive feedback and are happy we were able to assist you to your satisfaction when you visited the Practice. Please be assured your comments will be shared with the relevant staff and also the wider DHG team.
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Review titled Impossible
Rated 1 star out of 5
by Anonymous - Posted on 24 October 2022
Great vacation service.other than that very poor. Impossible to get appointments..can't even get to talk to the receptionist..app Impossible to book an appointment too...they always got am excuse for poor phone problems....thinking of leaving but rhey would like that...not fit for purpose..
Visited October 2022
Review titled The Downend Health Group
Replied on 27 October 2022
We are sorry to hear of your comments regarding your recent experiences with Downend Health Group. Please be assured we are doing our very best to cope with the exceptional demand we currently have with our services. We would like the opportunity to discuss your concerns in more depth, however as your feedback is anonymous, we are unable to trace your details. Should you wish to discuss your concerns further, please contact the Practice with your full details via our website. Kind Regards The Downend Health Group Team
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Review titled These people care.
Rated 5 stars out of 5
by Anonymous - Posted on 14 October 2022
Absolutely amazing service. I only delivered Mum's prescription request late in the evening. Just after 10am the very next morning I received a phone call to discuss it, the admin assistant had already phoned to pharmacy on my behalf to make sure of something and then put the request through. Also, she confirmed details that she had passed on to the home visit team already. Amazing service yet again from this surgery...it doesn't surprise me. These people really do care abouts their patients and the people looking after them. Highly recommended.
Visited October 2022
Review titled The Downend Health Group
Replied on 14 October 2022
Thankyou for taking the time to comment on your recent experience, it is reassuring to hear your positive comments.
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Review titled Efficient vaccination clinic
Rated 4 stars out of 5
by Susan Stephens - Posted on 02 October 2022
Following a text message from Willow Surgery I went online to book an appointment for a flu vaccine. Given various options, booked and received a confirmation text. Attended the clinic and was vaccinated and out within 10 minutes. Very efficient service.
Visited October 2022
Review titled The Downend Health Group
Replied on 06 October 2022
Thank you for taking the time to share your feedback regarding your recent experience when attending for your flu vaccination, it is most appreciated.
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Review titled Excellent response
Rated 4 stars out of 5
by Anonymous - Posted on 19 October 2022
I was rung by a member of Downend Health Group's medical team to discuss a very overdue letter from Southmead hospital. She was very professional, empathetic and lucid. I was very impressed and felt in safe hands.
Visited October 2022
Review titled The Downend Health Group
Replied on 14 November 2022
Thank you for taking the time to provide your comments, it is most appreciated and will be shared with the Downend Health Group Team.