The Downend Health Group
Christchurch Family Medical Centre, North Street, Downend, Bristol, Avon, BS16 5SGContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Amazing experience with a GP
Rated 5 stars out of 5
by Beth - Posted on 28 October 2022
I had to go in for an appointment that was very concerning and was causing a lot of anxiety but the GP who saw me (both for my initial appointment and a follow up 2 weeks later) was absolutely amazing, really calmed me down and even got me laughing. The GP explained the onward referral process thoroughly and took the time to make sure I wasn’t scared or anxious about it. Passed on contact information immediately rather than having to wait for letters etc to come through in case I need to contact the hospital for the referral
Visited October 2022
Review titled The Downend Health Group
Replied on 31 October 2022
Thank you for taking the time to provide such positive feedback following your recent consultations with one of our GP`S.
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Review titled Very pleasant nurse
Rated 4 stars out of 5
by Anonymous - Posted on 17 October 2022
My shingles jab was a very pleasant experience, nurse N Cox, was extremely obliging and amenable, she explained everything about the vacation, and possible side effects. I was even given the “Zostavax” information leaflet, which confirmed the information she had told me while preparing and administrating the vacation. I was made to feel at ease throughout the whole process, well done Nicky Cox practice nurse
Visited October 2022
Review titled The Downend Health Group
Replied on 17 October 2022
Many thanks for taking the time to let us have your feedback leading on from your vaccination appointment, it is great to receive such positive feedback.
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Review titled Great online service
Rated 4 stars out of 5
by Helen - Posted on 23 September 2022
Twice this week I have contacted the meds management team via your auto email message service and I have received an excellent service, very helpful and friendly and really efficient way of contacting the team. Georgia was extremely helpful and informative- thank you
Visited September 2022
Review titled The Downend Health Group
Replied on 26 September 2022
Many thanks for taking the time to provide feedback following your recent interactions with the Medicine Management Team, it is reassuring to hear that our email system has worked for you. Please be assured your comments will be fed back to the Medicine Management Team.
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Review titled Absolute Disgrace
Rated 1 star out of 5
by Andrew Bright - Posted on 23 September 2022
My 83 years old mother has spend two hours a day, everyday this week attempting to book an appointment to see a doctor, she has never had anything more than an engaged tone. When will something be done about this surgery? I have friends and colleagues who are registered with other local surgeries and never have this problem and don't have to wait for weeks to see a doctor. I have been with this surgery for 50 years (since birth) and will now sadly be looking to go elsewhere. Why can you not book an appointment online in this day and age, you are letting your patients down and don't seem to care or have any interest in changing your antiquated system that clearly doesn't work.
Visited September 2022
Review titled The Downend Health Group
Replied on 06 October 2022
Thank you for taking the time to share your feedback, we are sorry to hear of the problems you have experienced. Please note we will endeavour to trace yours and your mother`s details and contact you to discuss your concerns.
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Review titled No appointment
Rated 1 star out of 5
by Heather Chilcott - Posted on 28 September 2022
An appointment was put on the NHS website for me for today. I had no idea it was there and it was only luck that I saw it. I could not get through to anyone in the surgery, they do not take email messages. So I walked all the way from my home to the surgery, getting breathless and with a bad back with several stops along the way to be told that its a phone appointment. OK I thought, and have stayed in waiting and waiting for the phone appointment to happen....nothing happened, I wasted a whole day waiting for this non existent phone call. Christchurch and its partner the Willows are at the bottom of my list for people who do not consider their patients. It is not the first time this has happened. There is never an apology. If the tables were turned and I didn't turn up. They would be up in arms about people who do not turn up for appointments yet it appears to be OK for doctors to let patients down.
Visited September 2022
Review titled The Downend Health Group
Replied on 06 October 2022
Thank you for taking the time to share your concerns. We understand that you have now spoken to the Patient Experience Lead regarding this incident and trust you are happy with our response.
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Review titled Sustainability focus
Rated 4 stars out of 5
by Anonymous - Posted on 11 August 2022
In my regular visit to the asthma clinic, I was so impressed with the practitioner's suggestions with regards to switching my usual aerosol inhaler to a more sustainable one. I was so impressed to see how at a personal level and this particular practitioner is/was able to make a difference to me, and to simultaneously also tackle climate change. Not everyone is going to switch but the practice's embedding of sustainable options is brilliant, and today the practitioner assisting me and explaining how we need to support that environment that allows me/us to breathe everyday, has made such a big difference to me. Well done!
Visited August 2022
Review titled The Downend Health Group
Replied on 16 August 2022
Thank you for providing such positive feedback, it is much appreciated. Please be assured your comments will be shared with the DHG team.
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Review titled 5* Service
Rated 5 stars out of 5
by Grateful Sue - Posted on 11 August 2022
I would like to acknowledge the excellent service provided by the Willow Surgery. In my experience Reception staff are always smiling and go out of their way to be helpful. My dealings with medical staff have been equally efficient and supportive. Keep up the good work Willow staff I am really grateful! Many thanks.
Visited August 2022
Review titled The Downend Health Group
Replied on 16 August 2022
Thank you for your feedback. It is encouraging to hear of your positive experience and the praise for the DHG team. Please be assured that your feedback has been shared with the team.