The Eastern Avenue Medical Centre
737 A Cranbrook Road, Ilford, Greater London, IG2 6RJContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Very frustrating experience at Easter Avenue Medical Centre
Rated 1 star out of 5
by Ghulam K - Posted on 21 March 2025
I’ve had a very frustrating experience trying to book an appointment at Easter Avenue Medical Centre. Despite calling five times over the past week, my wife and I were left on hold for up to 45 minutes each time, making it extremely difficult to get through. The long wait times have caused so much stress that my wife now experiences panic attacks just thinking about calling. Accessing healthcare shouldn’t be this stressful. Other GP surgeries manage their appointments much better, and I hope this practice improves its system
Visited March 2025
The Eastern Avenue Medical Centre has not yet replied.
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Review titled The worst GP practice
Rated 1 star out of 5
by Syed Belal Ahmed - Posted on 10 February 2025
I am over 60 and this is the worst GP service I have ever come across. Getting an appointment is a big challenge. I am currently home bound. Asked them for Medicine and they said I have to go via pharmacy. In my experience I have better chance of getting a GP appointment than meeting the God. The phone service is pathetic. I wanted make a complaint they want me to go to surgery and pick up a form! Then ask for an email I have given a complete rubbish which I can’t even copy here.
Visited February 2025
The Eastern Avenue Medical Centre has not yet replied.
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Review titled Perfect Reception Staff Pride of the service
Rated 5 stars out of 5
by Anonymous - Posted on 21 October 2024
I attended the Medical Centre recently, I have to say the blonde girl at reception was not only lovely with a glowing smile but also just pleasant and an absolutely joy to talk to about what should have been an uncomfortable conversation I haven't been comforted the way she comforted me and my queries handled in such a professional manner ever She's an absolute dream. Thank you 10/10 - she is perfect.
Visited October 2024
Review titled The Eastern Avenue Medical Centre
Replied on 21 October 2024
Dear Patient, Thank you for your feedback, it is always nice to receive positive comments for services provided by our staff. I will pass on your feedback to my colleague. Practice Manager.
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Review titled If you value your health you will go elsewhere
Rated 1 star out of 5
by Anonymous - Posted on 16 December 2024
I have never met a more rude, incompetent set of people in my life; for a group of people who aren’t even medically trained, these lot can’t seem to even do a 5 year olds job correctly. The amount of times I’ve had to chase up on referral letters even though I have been specifically told I will get a call back in the next few days is ridiculous- if my health issue was any more serious I probably would’ve died already before hearing a response from them. Even the times when I do try and chase up, it’s always a conflicting response- there seems to be no communication from the receptionist staff; you’re better off speaking to your bedroom wall When you do finally get through to reception, they’re often rude and condescending, even more so in person. I just got off the phone to the medical secretary in regards to a response for a referral letters- she then informed me that she had already chased it up, making it seem like it was my fault even though I have never been kept in the loop about how my referral is progressing- every time I call, it’s another empty promise of “we will call you tomorrow with an update” If you value your health, want to be treated with respect and kept up to date with how treatments etc. are progressing, you will do the upmost to stay away from this practise The front-facing staff ruin what is a good practise in terms of medical care- I can’t say bad about the doctors who are all quite genuine, attentive and caring
Visited September 2024
Review titled The Eastern Avenue Medical Centre
Replied on 17 December 2024
Dear Sir/Madam, We are sorry to hear that you did not receive the service expected regarding your referral. Please do contact the surgery directly and ask to speak to a Senior Member of staff when an incident as such occurs; or we have in house complaints processes to follow for such incidents to support you in resolving any matters. Please do get in touch with us directly so that we can investigate into your experience further. Thank you. Practice Manager.
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Review titled Fantastic Service
Rated 5 stars out of 5
by Lorraine - Posted on 28 August 2024
Two telephone appointments have sorted out my health problems and my Husbands. Did an E Consult in the morning and appointments arranged for me a couple of hours later. Receptionists great in organising appointments with the Nurse and providing me with the necessary test kits.
Visited August 2024
Review titled The Eastern Avenue Medical Centre
Replied on 21 October 2024
Dear Lorraine, Thank you for your feedback, it is always nice to receive positive comments for services provided by our staff. I will pass on your feedback to the team. Practice Manager.
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Review titled Professional and Friendly
Rated 5 stars out of 5
by Lorraine - Posted on 10 April 2024
I saw a locum recently about an ongoing problem. He was so friendly, professional and knowledgeable. Gave me lots of advice and necessary medication to use. Would see him again without doubt.
Visited March 2024
Review titled The Eastern Avenue Medical Centre
Replied on 21 October 2024
Dear Lorraine, Thank you for your lovely feedback regarding our Locum GP, your feedback has been sent over to the GP too. Practice Manager
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Review titled Worst practice.
Rated 1 star out of 5
by Manoj Kumar Vatas - Posted on 12 February 2024
Worst. I left a review last week and no reply. I checked other reviews, no reply. I wonder who reads them, who replies and who acts on them. Oh by the way, the one I wrote has gone missing. Its not on the list anymore. Ridiculous.
Visited February 2024
Review titled The Eastern Avenue Medical Centre
Replied on 21 October 2024
Dear Manoj Kumar Vatas, Firstly, I would like the assure you that there is no option for a Practice to delete any form of feedback made by patients on this portal. I do not know the nature of your comment as nothing is stated above, however we apologise for the delayed response to this post. If you have any feedback, please do put it in writing to the Practice and we will make direct contact. Thank you, Practice Manager
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Review titled worst Service
Rated 1 star out of 5
by Khalid - Posted on 04 December 2023
Worst ever service. It is impossible to call them if you get through with some luck, you can't get an appointment. I have asked for my son's repeat prescription, and every time I called they said it is ready and you can collect it from my local Pharmacy. Pharmacy they haven't received anything in the end I have given up, Changing my Surgery now.
Visited October 2023
Review titled The Eastern Avenue Medical Centre
Replied on 21 October 2024
We was sorry to hear that you did not receive the service expected when contacting the surgery. Please do contact the surgery directly and ask to speak to a Senior Member of staff when an incident as such occurs.
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Review titled Shingles Vaccination
Rated 4 stars out of 5
by Michael - Posted on 12 September 2023
The Nurse was very pleasant and explained everything. Showed me the box to show me the expiry date. Asked me if I was allergic to the tape being used.
Visited September 2023
Review titled The Eastern Avenue Medical Centre
Replied on 21 October 2024
Dear Michael, Thank you for your feedback, it is always nice to receive positive comments for services provided by the Practice. I will pass on your feedback to my colleague. Practice Manager.
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Review titled Doctors are wonderful, Rest of the staff not so good
Rated 1 star out of 5
by Mahmood Lala - Posted on 13 June 2023
I phone the surgery this morning and was left on hold 22 minutes, receiving no apology for their delay in answering. The reason for my call was to query about 3 items I had ordered from my repeat prescription last week as I was yet to recieve anything. In response to my query the receptionist replied that they have not recieved a signed prescription from the surgery and that it will be done by this evening. This would usually be acceptable however, due to the delay in having my prescription signed I had run out of two of the medicines that I rely on. After explaining this point to the receptionist she once again only stated that it will be completed by the evening and nothing more. This presents a clear lack of care towards the health of their clients, a fact which I find to be totally disgusting.
Visited June 2023
Review titled The Eastern Avenue Medical Centre
Replied on 21 October 2024
I am sorry that you did not receive the service you expected when contacting the practice. There has clearly been some misunderstanding regarding the receptionists actions. I apologise for any upset caused. Since December 2023, our telephone lines have had an upgrade and our service users have given positive feedback with the changes, we hope you will not experience issues with our telephone lines going forward. Practice Manager