The Firs
26 Stephenson Road, Walthamstow, London, Greater London, E17 7JTContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Good service
Rated 4 stars out of 5
by Natasha - Posted on 19 April 2024
Thank you for being accommodating with the times of the appointments I needed over the past two weeks. Both nurses who administered my injections were lovely.
Visited April 2024
Review titled The Firs
Replied on 26 June 2024
Dear Natasha Thank you for your amazing feedback. We always strive to offer a range of appointments that suit our residents. We have passed on your review and discussed with the nursing team. This review is a testament to the great work they do. Thank you once again for your review. We hope to continue to serve you and our residents with great service. Vash Manager
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Review titled Amazing GP
Rated 5 stars out of 5
by W L - Posted on 08 March 2024
Today I saw a GP (I can’t put her name here or it will be rejected) this is my second time within 6 months for a different issue and she has been just as helpful and professional as the first time. When I first saw Dr R in Oct 23, she totally understood my problem and I felt I was listened to. She quickly referred me to a specialist and I am now on a waiting list for surgery. Today, when I saw that I was seeing the same Gp, I felt relieved as I know she will be professional and caring just as before. Thank you The Firs for having Dr R as a GP there.
Visited March 2024
Review titled The Firs
Replied on 25 March 2024
Dear WL Thank you so much for your kind words. We are truly grateful for your amazing feedback regarding DR R. We have passed on the feedback to her and the wider team and she is also grateful for this. We hope you continue to have good experiences with us. Best Wishes Vash Manager
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Review titled Great Medical Staff
Rated 4 stars out of 5
by Anonymous - Posted on 14 December 2023
I've been in and out of the clinic more than usual for the last year and have been very impressed with the medical staff. Their friendly, caring manner really helped me deal with the stress of being unexpectedly ill. Thank you!
Visited December 2023
Review titled The Firs
Replied on 27 February 2024
Dear Patient, Thank you so much for taking the time to share your positive experience with our practice. We're thrilled to hear that you found our staff to be friendly and caring as well as helped you when you needed it. I will make sure to pass on your feedback to my colleagues. Thank you again. Best regards, Vash Manager
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Review titled Best Gp in Walthamstow
Rated 5 stars out of 5
by Anonymous - Posted on 08 November 2023
My previous review did not post but this is hands down the best surgery in Walthamstow, Staff are quick and efficient who go above and beyond to help you! Would 100% recommend this gp if you are looking to join!
Visited November 2023
Review titled The Firs
Replied on 14 November 2023
Dear Patient, Thank you so much for taking the time to share your positive experience with our practice. We're thrilled to hear that you found our staff to be quick, efficient, and willing to go above and beyond to assist you. Your recommendation means a lot to us, and we truly appreciate your kind words. I will make sure to pass on your feedback to my colleagues. They work hard to provide excellent service, and your acknowledgment serves as great motivation for them. Best regards, Vash Assistant Manager
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Review titled Sorted problem while I waited- very pleasant
Rated 5 stars out of 5
by Murray - Posted on 30 October 2023
The lady in Reception understood my problem and did what was necessary so that I could go back to the chemist to collect the urgent prescription. She was very pleasant and I could not be happier with the service provided.
Visited October 2023
Review titled The Firs
Replied on 14 November 2023
Dear Mr Murray, Thank you for sharing your positive experience with us. We're delighted to hear that Miriam facilitated your urgent request. It's wonderful to know that her efforts made a positive impact on your experience. Thank you again for choosing our service, and we look forward to continuing to meet your healthcare needs. Best regards, Vash Assistant Practice Manager
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Review titled Great people but poor admin
Rated 4 stars out of 5
by Roy Crawford - Posted on 27 October 2023
I contacted the clinic in June/July timeframe to inform them of a family trip to South East Asia. All three members of the family are registered at The Firs. After receiving a call back on my initial contact I was informed that it was too early to book but I should arrange it 6-8 week prior to travelling. On following this instruction I was given an appointment in late October just over 3-weeks before travelling. During the vaccination consultation we were informed that we had left it a bit late and that stocks of the required vaccines were very low (We received the last batch remaining). We were also informed that it was extremely late to have Tetanus and that we should arrange that at a local travel clinic. The service was excellent and the staff were very good, but it's disappointing that we were mildly berated for leaving it late when we had contacted the clinic in plenty of time. It would also have been good to have been told about Tetanus timeframe rather than be in a situation where we risk our health while travelling because we were not informed of the requirements earlier. I know we could have done our own research but we had informed mecial staff of our requirements in plenty of time and it's disappointing to be now chasing last-minute costly vaccinations at local travel clinics.
Visited October 2023
Review titled The Firs
Replied on 14 November 2023
Dear Patient, Thank you for taking the time to share your experience on this platform. Your feedback certainly gives a positive boost to our team who are working to deliver the highest level of care to patients. I will share your feedback with the team. Kind regards Vashish Sohodeb Practice Manager The Firs Medical Practice
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 06 December 2023
This gp practice is very good.They do look after their pt very well.they have a very good online system where you fill out the form regarding your problem, and someone will call you with appointment times. I am very happy with the reception team and the Dr's.
Visited October 2023
Review titled The Firs
Replied on 27 February 2024
Dear Patient, Thank you so much for taking the time to share your positive experience with our practice. We're thrilled to hear that you found our staff to be quick, efficient, and your trust in our online system. I will make sure to pass on your feedback to my colleagues. They work hard to provide excellent service, and your acknowledgment serves as great motivation for them. Best regards, Vash Manager
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Review titled Great Service, Poor Initial Advice
Rated 4 stars out of 5
by Roy Crawford - Posted on 27 October 2023
I attended this clinic for travel vaccinations after initially contacting the practice in July/August. I was advised to book an appointment roughtly 6-weeks before travelling, which I did and was given an appointment 3.5 weeks before my travel date. During the consultation I was mildly berated for not booking earlier and that there may be issues with the stock of vaccinations I required which was disappointing as I had requested a appointment in plenty of time but was not given an appointment until the date I attended. Staff were great and very professional but it's disappointing that I was not given an appointment earlier to avoid any issues with stock and ensuring I could have additional vaccinations in plenty of time.
Visited October 2023
Review titled The Firs
Replied on 14 November 2023
Dear Mr Crawford Thank you for taking the time to share your experience. We appreciate your feedback and apologise for the inconvenience you have encountered. We're glad to hear that you found our staff to be great and very professional, although we understand your disappointment with the timing of your appointment and the concerns raised during the consultation. Your feedback is valuable to us, and we apologise for the frustration this may have caused. We will make sure to pass on your comments to our staff. It's important for us to continuously improve our services, and your input helps us identify areas where we can do better. We understand the significance of timely appointments, especially for travel vaccinations, and we apologise for any inconvenience caused by the scheduling. We have reviewed our processes to ensure that future appointments are scheduled with sufficient time to avoid any issues with vaccine availability. Please do submit a form on Klinik if you would like to further discuss this in my Drop-In sessions throughout the week. Thank you again for sharing your experience, and we appreciate the opportunity to address your concerns. Best Wishes, Vash Assistant Practice Manager
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Review titled Good practice
Rated 5 stars out of 5
by Anonymous - Posted on 27 September 2023
The firs receptionist staff i spoke to were efficient reliable dependable competent polistev and felt staff work hard to help me to resolve my issues i rang about
Visited September 2023
Review titled The Firs
Replied on 14 November 2023
Dear Patient Thank you for taking the time to share your positive experience with our administrators. Thank you for using such nice words about them. Their dedication to helping people is the backbone of our organisation. Your kind words are truly appreciated, and we will be sure to pass on your feedback to my colleagues who worked hard to help you. Knowing that our team has made a positive impact on your experience is encouraging and reinforces our commitment to providing excellent service. Best Wishes, Vash Assistant Practice Manager
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Review titled A very good experience
Rated 4 stars out of 5
by Anonymous - Posted on 13 September 2023
I was dealt with promptly and a member of staff kindly rang me within a couple of hours to arrange a same day appointment. A pharmacist had recommended that this was necessary. The practice reception staff were most helpful in ensuring this took place.
Visited September 2023
Review titled The Firs
Replied on 14 November 2023
Dear Patient Thank you for taking the time to share your positive experience with us. We are delighted your appointment was booked as advised by the pharmacist promptly. We aim to be responsive and great to hear my colleagues provided timely care. Positive feedback is always uplifting, and it motivates us to maintain and enhance the quality of service we provide. Best regards, Vash Assistant Practice Manager