The Firs
26 Stephenson Road, Walthamstow, London, Greater London, E17 7JTContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Improved
Rated 4 stars out of 5
by Anonymous - Posted on 02 November 2022
Being able to have a blood test at the surgery witch was arranged in 7 days was very helpful and put my mind at rest. The surgery looked very clean and the receptionist was very professional.
Visited November 2022
Review titled The Firs
Replied on 03 April 2023
Dear Patient, We're elated to read that you've had a positive experience with The Firs! Thank you for taking the time to leave us a review. Kind regards, The Firs Management Team
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Review titled Botched telephone appointment
Rated 1 star out of 5
by Anonymous - Posted on 02 November 2022
I was offered a telephone appointment via the online service on 02/11/22, which I couldn't make, and explained to the receptionist over the phone that I couldn't make. I was offered, over the phone, a new appointment on 05/11/22, but received a text confirmation that my appointment had been rearranged for 07/11/22. I nevertheless received 16 missed calls and two voice messages on 02/11/2022, for the appointment I had already said I couldn't make and had received two different new appointment times for. A complete mess, totally unprofessional, and I still don't know when my appointment actually is.
Visited November 2022
Review titled The Firs
Replied on 14 November 2023
Dear Patient, I am sorry to hear that on this occasion we have not met your expectations. In order for us to look into where we can improve the service we provide, please contact me via the practice website contact us form. Kind regards Vashish Sohodeb Practice Manager The Firs Medical Practice