The Glenfield Surgery
111 Station Road, Glenfield, Leicester, Leicestershire, LE3 8GSContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great!
Rated 5 stars out of 5
by Hollie Blake - Posted on 22 June 2023
Had an appointment with the physio after months of wrist pain. After a little test he confirmed what it was straight away and next steps were explained. Such a relief to finally know the cause and to finally get some answers after struggling for over 6 months. Thank you!
Visited June 2023
Review titled The Glenfield Surgery
Replied on 30 June 2023
Dear Hollie, Thank you for taking the time to leave feedback and your kind comments. It always gives the Practice Team great pleasure to hear that they are appreciated. Your comment has been passed on. Thank you! The Glenfield Surgery
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Review titled Great Practice
Rated 5 stars out of 5
by Ruth Whatton - Posted on 05 May 2023
We joined Glenfield surgery last year having to leave our practice in the Nook Anstey Leicestershire after the service by the receptionists started to impact on mine and my fathers health. Glenfield surgery are amazing the service theyprovide to their patients is second to none. My father who is 86 has been looked after so well after a blood test when we first joined showed prostate cancer. A recent UTI I was called back in less than 15 minutes from when I first called reception at 9.30am to me reporting in the afternoon my father wasnt passing water and the doctor then called me within 5 minutes and recommended I take him straight to A and E. he was then admitted to the Leicester general hospital. If it wasn’t for such amazing service my father could have become extremely poorly. I cannot praise this surgery high enough and am so grateful for the service they provide and their care they give their patients. They are outstanding. Best wishes Ruth Whatton
Visited May 2023
Review titled The Glenfield Surgery
Replied on 11 May 2023
Dear Ruth, Thank you for your comments and positive feedback. The Surgery is pleased that the experiences you have received have been exceptionally good and you felt professionally listened to. The Surgery employs a diverse group of clinicians along with other healthcare professionals which enables us to deliver an exceptional level of service to all our patients. Thank you! The Glenfield Surgery
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Review titled depends on who you deal with.
Rated 3 stars out of 5
by Anonymous - Posted on 21 April 2023
To start with I would like to mention the complete rudeness and incompetence of the phlebotomist at the surgery. I clearly don’t need to say much more on this as I have already read through the number of negative reviews already on here about her. There are some very lovely receptionists who tend to go well out of their way to help in whatever way they can and this has been the case on a number of occasions, however my experience on wednesday…i phoned at 8:30 in the morning to ask for an urgent appointment for my elderly father who has alzheimer’s who had become increasingly confused and wasn’t going to the bathroom, only to be refused an appointment and told it wasn’t urgent for today and i had to wait 11 days, i felt rushed off the phone and a complete lack of sympathy whilst i was very emotional. I then came down to the surgery very frustrated and asked to speak with a manager following my experience, the young lady on the desk that morning ended up arranging an urgent appointment for my dad without even batting an eyelid. She apologised on behalf of her colleague and remained professional and polite despite my frustration (which I know myself can be difficult to do sometimes). She was so very understanding and was unbelievably patient whilst i was upset. A complete asset to the surgery. - unfortunately i didn’t get her name Overall I believe there are some wonderful staff at the glenfield surgery, however there are a few whom make you feel so small and almost pathetic which let the practice down.
Visited April 2023
Review titled The Glenfield Surgery
Replied on 26 April 2023
Dear Patient, Thankyou for taking the time to leave feedback. The Surgery takes all comments seriously. Dear Patient, Thankyou for taking the time to leave feedback. The Surgery takes all comments seriously. We welcome constructive feedback as we constantly strive to improve our services and patient experience, so we will be addressing the issues raised with our team and we can only apologise that you were disappointed with some levels of service. Your positive feedback which we are pleased to receive and will be shared with our receptionist team. If you would like to discuss this further, please email the Patient Services Manager diane.alonzo@nhs.net The Glenfield Surgery
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Review titled Agonizing blood test
Rated 2 stars out of 5
by Anonymous - Posted on 21 April 2023
I have had plenty of blood tests in past all of which nurse found the vein first time. On this occasion I was jabbed multiple times like a pin cushion and first told I was too stressed then told I have bad veins then told I was too tense. On 4th or 5th painful try blood was finally extracted. Bad patient or bad at your job.
Visited April 2023
Review titled The Glenfield Surgery
Replied on 26 April 2023
Dear Patient, Thank you for taking the time to provide feedback. We welcome constructive feedback as we constantly strive to improve our services and patient experience, so we will be addressing the issues raised with our team The Glenfield Surgery
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Review titled Amazing Phlebotomist!
Rated 4 stars out of 5
by Megan - Posted on 25 April 2023
I've been a patient at Glenfield Surgery for over 8 years now and every time I've had to have blood drawn, the phlebotomist has been absolutely incredible! She's super kind, friendly, always remembers who I am and asks how I'm doing. Over the years I've had blood drawn a number of times by other phlebotomists and I can genuinely say that the lady at Glenfield surgery is the best. I'm so impressed with how painless she makes it and how genuinely kind and caring she is. I noticed a few bad reviews on here about the Glenfield phlebotomist and I really cannot understand how anyone will have had a bad experience with her. I don't believe it for a second as I've had my blood drawn by her so many times over the years and each time she's been friendly, professional and quick!
Visited April 2023
Review titled The Glenfield Surgery
Replied on 26 April 2023
Dear Megan, Thank you for taking the time to leave feedback and your kind comments. The Surgery takes all comments seriously and we have passed this onto the Phlebotomist. Thank you! The Glenfield Surgery