The Glenfield Surgery
111 Station Road, Glenfield, Leicester, Leicestershire, LE3 8GSContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about The Glenfield Surgery.
Reviews
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Review titled Good service
Rated 5 stars out of 5
by Anonymous - Posted on 22 February 2023
I am a fairly new patient at The Glenfield surgery and found the process of registering with them very easy and quick . Once registered I have found the appointment system good and the staff are always very helpful and polite both on the telephone and in person when I have visited. Would highly recommend this surgery to others .
Visited November 2022
Review titled The Glenfield Surgery
Replied on 03 March 2023
Thank you for your positive feedback which we are pleased to receive and share with our whole team. Thank you! The Glenfield Surgery
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Review titled Could not ask for a better surgery
Rated 5 stars out of 5
by Anonymous - Posted on 14 October 2022
I have had to leave a review as I feel people often only do when they have something negative to say. Since joining this surgery and having my baby 6 months ago, I have had to get appointments for myself and baby for various things and I have to say everytime I have done so every doctor has been fantastic with such kind, caring and understanding natures. Even this evening at 6 o'clock I caught the on call doctor who allowed me to bring my baby for a late appointment and gave me the peace of mind that was needed without making me feel like I was wasting his time. Thank you Glenfield Surgery, we are so lucky to have the NHS but all of your GP practitioners are outstanding at their jobs and have been extremely accommodating.
Visited October 2022
Review titled The Glenfield Surgery
Replied on 08 November 2022
Thank you for your positive comments. It always gives the Practice Team great pleasure to hear that they are appreciated, especially at this very difficult time for us all. Your comments have been passed on to them. Thank you! The Glenfield Surgery
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Review titled Very rude and unhelpful receptionist
Rated 1 star out of 5
by Anonymous - Posted on 31 August 2022
Very rude receptionist on the phone. Not sure what her problem was, but from the get go she had a bad attitude. They lost out midwife request form to begin with. Then when we called to chase 8 weeks late they promised they would get the midwife to give us a call within 3 days. This didnt happen again. When we called again, the rude receptionist said that they dont deal with midwife and that it can take a further 2 weeks for midwife to contact us. Eventually we requested for the midwife to contact us via the leicester midwife website. She informed us that no one form the surgery called or Informed her about us. This was a very distressing situation as this is our first pregnancy.
Visited August 2022
Review titled The Glenfield Surgery
Replied on 27 September 2022
Dear Thank you for your comments/review. We are sorry about the experience you have had recently. The Surgery takes all comments seriously. To help improve our service we record our calls for training and monitoring purposes and this will be addressed with the member of staff concerned/at our next staff training session. If you would like to discuss this further, please email the Patient Services Manager diane.alonzo@nhs.net The Glenfield Surgery