The Graham Practice
Wordsworth Health Centre, 19 Wordsworth Avenue, London, Greater London, E12 6SUContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled The worst practice
Rated 1 star out of 5
by Anonymous - Posted on 01 October 2024
Terrible past few experiences with this gp - i cannot wait to register elsewhere. i work in a gp practice and a colleague wanted to organise a test for me for certain symptoms i had. i decided against this in the end as the results would come through the practice and potentially triaged by other colleagues. Thus, i decide to put in an econsult for this and i got sent a text saying 'i do not need it' instead of at least allowing me to discuss my concerns as to why my Gp colleague advised me to have the test organised in the first place – they’re all about putting profits over patient care .
Visited October 2024
The Graham Practice has not yet replied.
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Review titled 0/5 - Awful practice
Rated 1 star out of 5
by Anonymous - Posted on 01 October 2024
i called early August to book an appointment with a female clinician to discuss something very personal to me. In the end, i had an appointment arranged after 2 weeks at 6:30pm. i was not informed this appointment would be outside of the practice. i got a call in the morning whilst at work to confirm my appointment at Shrewbury road after which i called the practice and they advised 'there's nothing they can do' 'as there's no appointments available' and 'i should have known where the appointment is' and now 'have to wait 2 weeks to get an appointment at the practice' despite explaining i need to discuss a personal matter and I'm more comfortable attending the practice I've been registered with for years. After a argument with two receptionists they agreed to escalate my complaint to the practice manger - she rectified the situation by booking me to be seen same day [magical appointment appears!] with a female gp. i shouldn't have had to go through all these hurdles just to have an appointment at my registered gp practice after weeks! i never bother the gp and it was my first appointment request in years so you can only imagine how much more frustrating this experience was.
Visited September 2024
The Graham Practice has not yet replied.
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Review titled Great customer service
Rated 5 stars out of 5
by Anonymous - Posted on 30 August 2024
Called today relating to my elderly mother just before the weekend and received fantastic helpful service from extremely helpful receptionist staff who managed to get the medical advice and medication required to help my mother without waiting over weekend. Couldn't thank the receptionist enough for her exemplary service .
Visited August 2024
Review titled The Graham Practice
Replied on 17 September 2024
Dear patient, First of all thank you so much for taking your time to leave the Practice a review. We are glad that you've had a positive experience with the Practice and that you were given the help that you needed for your mother. This will be passed on to the Reception team and we will continue to aim to give excellent patient care. Thank you once again. Wordsworth Health Centre
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Review titled Poor practice not fit for purpose
Rated 1 star out of 5
by Anonymous - Posted on 30 August 2024
They didn’t give me a appt despite trying numerous times. They said they have too many patients. They made me go online to try get a appt however everytime the form expires and you have to wait 24 hours. Not fit for purpose. No excuse for this as they have many gps
Visited August 2024
Review titled The Graham Practice
Replied on 17 September 2024
Dear Patient, We are very sorry to hear that you've had a negative experience with the Practice. There are numerous ways to book an appointment with the Practice and all our Reception staff are trained to triage patients to ensure they are signposted to the correct service and receive the appropriate care. If you would like to discuss this further, please contact the Practice to speak to the Reception Supervisor. Thank you for your feedback as this will help the Practice to monitor and review the services we offer to ensure we give a high standard of care to all our patients. Wordsworth Health Centre
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Review titled Fantastic service
Rated 5 stars out of 5
by Seerin - Posted on 07 June 2024
Reception k is fantastic. Patient kind well mannered and always so so helpful. She’s so great to my elderly parents aswell as the rest of my family! And even today she eased my anxiousness with a sick kid. Great asset to wordsworth so thank you and best wishes
Visited June 2024
Review titled The Graham Practice
Replied on 26 June 2024
Dear Seerin, Thank you for taking your time to leave feedback for the Practice. We are pleased to hear that you've had a positive experience and service from one of our staff members. One of our aims to deliver excellent care to all our patients and help them with their queries. We will pass the feedback to the staff. Once again, thank you for your feedback. Thank you, Wordsworth Health Centre
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Review titled Great and caring
Rated 5 stars out of 5
by Marua - Posted on 04 May 2024
Staffs and Drs are very patient and ready to hear my concerns and even I get a phone call to Come for a blood test and after the results again the staff phone and request for me to come fir a routine check up, even if I request asking about my blood test results they don't disclose any information over the phone very professional too.
Visited May 2024
Review titled The Graham Practice
Replied on 07 May 2024
Dear Marua, First of all thank you for taking your time to leave us this review. We are glad that you've had a positive experience with our Practice. We make sure that all our staff are up to date with their training and policies to ensure that we continue to provide excellent care to all our patients. Your review will be passed on to the whole team. Thank you, Wordsworth Health Centre
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Review titled Reordering Prescriptions.
Rated 5 stars out of 5
by Anonymous - Posted on 18 May 2024
Should be straightforward and seamless however on occasion there has been no response from the surgery to requests made by my nominated pharmacy. I have had to visit the surgery to sort it out. Saying that, the receptionists have been most helpful and efficient in dealing with this.
Visited May 2024
Review titled The Graham Practice
Replied on 26 June 2024
Dear Patient, Thank you for taking your time to leave the Practice feedback. Apologies if there were issues with your prescription requests and your nominated pharmacy and you've had to visit the Practice for it to be sorted out. We will review our Prescription request protocol with the staff again to ensure that all staff are following the protocol to avoid any issues for our patients and we will discuss this in the next meeting. Thank you once again for your feedback and we will ensure that we will carry on providing great service and care to all our patients. Thank you, Wordsworth Health Centre
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Review titled Recommended Doctor
Rated 4 stars out of 5
by Hannah - Posted on 22 April 2024
The doctor who saw my daughter for her eczema issues, went above and beyond and really did all he could. Extremely grateful to have seen the doctor I did. He is a credit to the surgery and recommended highly. Thank you!
Visited April 2024
Review titled The Graham Practice
Replied on 29 April 2024
Dear Hannah, Thank you for taking your time to leave your feedback. It's great to hear that you and your daughter had such a positive experience with the GP who you had an appointment and that he went above and beyond. As a Practice, we always aim to give excellent patient care and that we continue to improve our services for all our patients. We will pass the feedback to the staff and we will discuss this in our monthly meetings. Thank you, Wordsworth Health Centre
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Review titled Awesome GP Practice Nurse/s
Rated 5 stars out of 5
by M Solanki - Posted on 17 April 2024
Recently had a number of appointments with the GP Nurse. She was absolutely brilliant, professional on all occasions, knew exactly what my issue was and assisted to resolve it. It took a number of visits for things to heal due to my issue. If things escalated, she informed me how to get out of hours assistance which was very reassuring. The nurse was on point and I felt she went above and beyond. Thank you!!!
Visited April 2024
Review titled The Graham Practice
Replied on 18 April 2024
Dear M Solanki, First of all thank you for taking your time to leave us feedback regarding our service. We are happy to hear of your positive feedback with our nurse. All our staff members always try their best to help our patients and to go above and beyond, to ensure that we continue giving excellent care to all our patients. We appreciate the positive feedback and we will pass this on to the whole team. Many thanks, Wordsworth Health Centre
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Review titled Great staff
Rated 5 stars out of 5
by R Iqbal - Posted on 13 March 2024
I am writing this on behalf of my aunt who came and saw the nurse for an appointment last week. My aunt rarely comes into the doctors so when she does come, she often will ask to have other things done. The nurse she saw was knowledgeable, polite, explained things very well, gentle and when my aunt asked her to check her for other things as she hasn’t been for so long, the nurse did it. My aunt ended up having a whole general check up done on top of her original appointment, and the nurse also did a blood test whilst we were there which was helpful as the queue for blood tests outside was so long. This kind of flexibility is appreciated, my aunt left feeling really happy with the service, felt listened to, and the nurse was very thorough with what she did. On another note, I was also impressed to see an exercise class in the waiting area for patients!
Visited March 2024
Review titled The Graham Practice
Replied on 18 March 2024
Dear R Iqbal, First of all thank you for taking time to leave the Practice a review. We are so pleased that your aunt had a great experience when she had her nurse appointment and that she had her reviews done blood tests done during her appointment. We always try our best to accommodate to our patients needs whenever possible. We are also pleased that you were impressed with the chair based exercise we have in the Practice. We are looking to have more activities and workshops for our patients in the Practice in the near future. Your great review will be passed on to the whole team and we will strive to continue delivering excellent care to all our patients. Many thanks, Wordsworth Health Centre