The Grange Medical Practice
Fartown Grange, Spaines Road, Huddersfield, HD2 2QAContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Nurses very knowledgeable
Rated 4 stars out of 5
by Paul Webley - Posted on 01 February 2024
Went for a BP test, the nurse was very friendly and knew her stuff. Didn't have to wait long. Impressed that they have a target for answering phone calls of 3 minutes I think
Visited January 2024
Review titled The Grange Medical Practice
Replied on 14 February 2024
Dear Paul Thank you for taking the time to leave a review and brilliant 4-star rating. The nursing team will be delighted to receive this acknowledgement of their hard work and effort to see patients on time. I am pleased you are noticing the massive improvement in accessing the practice by telephone, and you are quite right - we've set ourselves the massive challenge to answer all calls on average within 3 minutes. I'm proud to say we achieve that regularly and answer around 95% of calls first time. Kind regards DS
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Review titled Prompt friendly care
Rated 5 stars out of 5
by Sandy - Posted on 24 January 2024
Rang practice at 2pm, phone appointment given at 4pm then invited to attend practice straight away. Seen by advanced nurse practitioner who was very friendly and thorough. Excellent care.
Visited January 2024
Review titled The Grange Medical Practice
Replied on 25 January 2024
Dear Sandy Thank you for taking the time to leave a review and wonderful 5-star rating. I'm pleased to know our Advanced Nurse Practitioner was friendly and thorough. Kind regards DS
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Review titled Doctors need to listen and show empathy
Rated 3 stars out of 5
by Anonymous - Posted on 14 February 2024
Saw a doctor some weeks ago and left not having had any helpful advice. Still having the same issues; he wasn't even listening
Visited January 2024
Review titled The Grange Medical Practice
Replied on 22 February 2024
Dear patient Thank you for taking the time to leave a review. Sorry to hear you felt the doctor wasn't listening. I would encourage you to contact the surgery to discuss this further so I can feedback to the doctor you saw. Kind regards DS
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Review titled Quick response on Patchs
Rated 5 stars out of 5
by Anonymous - Posted on 24 January 2024
Quick and professional response within 24 hrs, texted and followed by telephone call. Forwarded prescription to pharmacy in a timely manner. Would definitely use the patches service again.
Visited January 2024
Review titled The Grange Medical Practice
Replied on 25 January 2024
Dear patient Thank you for taking the time to let us know about your recent experience accessing advice and treatment via the online pathway "Patchs." I'm delighted to hear this resulted in a speedy response and your request was dealt with within 24 hours. I hope you will encourage friends and family to consider using Patchs in future. Kind regards DS
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Review titled Not joined up care
Rated 1 star out of 5
by Anonymous - Posted on 20 February 2024
Ongoing serious problem not helped by clerical errors and lack of joined up working between clinical staff and admin staff. Wrong tests ordered with ensuing delays, emails and patchs not being answered… I could go on… Upshot is the issue still not resolved a few months down the line - very disappointing service
Visited January 2024
Review titled The Grange Medical Practice
Replied on 23 February 2024
Dear patient I'm sorry to hear about your recent experience and the perceived errors in dealing with your requests. This is certainly not what I would expect for our patients. Please contact the surgery to disucss the incident(s) further, to enable me to investigate your concerns and provide a comprehensive response. Kind regards DS
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Review titled Speedy response
Rated 3 stars out of 5
by Anonymous - Posted on 24 January 2024
Used patches on-line referral with photo to raise a health concern. Response received from Doctor within 24 hours, after some correspondence for clarification prescription forwarded to local pharmacy and medication accessed within further 24 hours. Not a major issue and extremely grateful for streamlining speedy response outside normal face to face appointment process.
Visited January 2024
Review titled The Grange Medical Practice
Replied on 25 January 2024
Dear patient Thanks for letting us know about your recent experience of the Patchs online request system. I'm pleased to hear you were contacted within 24 hours and provided the support and treatment you needed. This is exactly why online access has been introduced to enhance traditional access routes and I hope you will encourage others to try Patchs. Kind regards DS
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Review titled Shambolic service
Rated 1 star out of 5
by Alex Battiste - Posted on 11 January 2024
Child was poorly. Was referred to Asda pharmacy who confirmed she needed to see a doctor. Refused an appointment. Even the doctor at the walk in centre called them a joke. Appalling service always.
Visited January 2024
Review titled The Grange Medical Practice
Replied on 22 January 2024
Dear Alex Thank you for letting me know about your recent experience. I am sorry to hear about this frustrating encounter. I have asked a member of our team to call you and take some more information, so I can investigate the matter and provide feedback and training as required. Kind regards DS
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Review titled Excellent service
Rated 5 stars out of 5
by Anonymous - Posted on 12 January 2024
Friendly staff, appointments on time. Results received quickly and able to access these online. Much improved waiting times for telephone calls too.
Visited January 2024
Review titled The Grange Medical Practice
Replied on 15 January 2024
Dear patient Thank you for taking the time to leave this review and outstanding 5-star rating. Our team have been working hard to improve the service over the past few years, and I'm glad you are feeling the benefit now. Kind regards DS
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Review titled Exemplary
Rated 5 stars out of 5
by L. Phillips - Posted on 10 January 2024
Swiftly seen at practice. Excellent care; full explanation, advice and follow-up next week. I must write some more words - so many thanks to all.
Visited January 2024
Review titled The Grange Medical Practice
Replied on 11 January 2024
Dear L. Phillips Thank you for taking the time to leave this wonderful review and outstanding 5 star rating about our GP surgery. I'm delighted you received brilliant care and there is an appropriate plan in place for you now. Kind regards DS
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Review titled Quick efficient and friendly
Rated 5 stars out of 5
by Anonymous - Posted on 24 January 2024
Can’t praise the staff highly enough, from receptionist to nurse to gp. All my recent appointments have been on time, everyone friendly and helpful with lots of advice and information available whenever I’ve asked as my condition is new to me
Visited January 2024
Review titled The Grange Medical Practice
Replied on 25 January 2024
Dear patient Thank you for taking the time to leave a response and outstanding 5-star rating. Your positive and supportive comments will enhance our teams morale and encourage them to work even harder to serve our patients. Kind regards DS