The Grange Medical Practice
Fartown Grange, Spaines Road, Huddersfield, HD2 2QAContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled What happened if anything happened to you
Rated 4 stars out of 5
by Andrew - Posted on 30 April 2024
Went you come out from see the doctor what get me you have queue back up to get see to again what if some thing happens to you in the Queue well you are there waiting to be seen to
Visited January 2024
Review titled The Grange Medical Practice
Replied on 23 May 2024
Dear Andrew Thank you for taking the time to leave a review and let us know about your recent experience. I'm sorry you have to queue again to speak to receptionists after your appointment. I hope you don't have to wait too long. Kind regards DS
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Review titled Fast tracked for potential cancer
Rated 5 stars out of 5
by Anonymous - Posted on 31 January 2024
The doctor took no chances and fast tracked me for potential cancer which thankfully has been eliminated. Her thoroughness and kindness are much appreciated.
Visited January 2024
Review titled The Grange Medical Practice
Replied on 14 February 2024
Dear patient Thank you for letting us know about your recent experience and for your oustanding 5-star rating of our GP surgery. I am delighted the clinician was able to arrange onward referral for you and I hope your condition can be diagnosed and resolved soon. Kind regards DS
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Review titled Rude
Rated 1 star out of 5
by Anonymous - Posted on 24 January 2024
Unbelievable rude receptionist, not one of them has any people skills between them. Your on hold forever to then be spoken to by rude receptionist, then if your lucky to get an appointment you will have the pleasure of being greeted by them when you get to the surgery. I would never recommend this doctors in fact I would advise people to stay away. I have been at this doctors all my life and it is going significantly downhill.
Visited January 2024
Review titled The Grange Medical Practice
Replied on 25 January 2024
Dear patient I am disappointed to see such a blanket review of our reception team and I would ask that you contact the surgery to book an appointment with the Practice Manager to discuss some of the issues you have experienced. I hope we will be able to resolve this dissatisfaction. Kind regards DS
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Review titled Absolutely shocking
Rated 1 star out of 5
by Liam - Posted on 31 January 2024
Did online consultant cos I ain't slept for 2 weeks and work as roofer and wanted to see if I could get a course of sleeping tablets to get me back in a routine and they just fobbed me off with some links to a website absolutely disgusting baring in mind I'm a roofer and ATM quiet scared I may have an accident at work didn't want to be permanently put on them just a course as I've had many times in the past before the only thing they could offer was a couple links to website shame so I'm thinking of calling NHS number to see if there's any other hell I can get
Visited January 2024
Review titled The Grange Medical Practice
Replied on 14 February 2024
Dear Liam Thank you for bringing this to my attention and I am sorry to hear about your recent experience. I'm sorry you were not issued with the medication you desired, however there are strict rules about prescribing sleeping tablets and perhaps the clinician didn't feel that was an appropriate solution for your problem. I'm sorry you felt fobbed off and I would be more than happy to discuss the matter further with you, if that would help. This can be arranged by contacting the Practice. I hope you have a better experience next time you visit the surgery. Kind regards DS
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Review titled Great at listening
Rated 4 stars out of 5
by Anonymous - Posted on 25 January 2024
GP unable to call on Friday as planned, had text yo advise would call Saturday. GP callex Saturday evening (wow thats some commitment). GP listened to my issues and changed medication accordingly.
Visited January 2024
Review titled The Grange Medical Practice
Replied on 25 January 2024
Dear patient Thank you for taking the time to let us know about your recent experience. I'm delighted to see you have given us a 4-star rating and that the doctor was able to inform you of the unfortunate delay to the expected appointment, but call you over weekend and help you. Kind regards DS
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Review titled Incompetent
Rated 2 stars out of 5
by Anonymous - Posted on 20 February 2024
The doctor was wonderful. Trying to get the appointment was horrendous, I was told the receptionist would go quiet while she read my notes, as far as I'm concerned this is a breach of data protection as this is private between me & the doctor. When I rung for the results I was told there were problems with the results but, the receptionist couldn't tell me so the nurse rung to tell me. 1 week later a receptionist rung to say there was a problem with my results & told me everything the nurse told me & then proceeded to make me an appointment for another blood test even though I'd been told I had to wait 3 months. One half doesn't know what the other is doing & doing the same job twice.
Visited January 2024
Review titled The Grange Medical Practice
Replied on 23 February 2024
Dear patient I am sorry to hear you feel we are incompetent, and I understand your recent frustrations. I am sure we can do better than this, so please contact the surgery to tell us more about the incident, so we are able to investigate, provide feedback and explore solutions and improvements. I will also then be able to provide you a more comprehensive response to your concerns and ensure your care and treatment is progressing appropriately. Kind regards DS
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Review titled Unable to get appointments
Rated 2 stars out of 5
by Anonymous - Posted on 24 January 2024
I telephoned regarding my 13 yr old son not bern well on monday afternoon i was told there was no appointments niether face to face nor telephone untill the fllowing saturday aftetnoon i called 111 who then said he needs to be contacted by a doctor and made me an apointment at my practice in 20 minutes or a bit longer and untill today weds afternoon im yet to recieve a call from the sugery .
Visited January 2024
Review titled The Grange Medical Practice
Replied on 25 January 2024
Dear patient I'm sorry to hear about your recent experience and would like to assure you this is not the type of experience I would expect for our patients. Please contact the surgery to provide further information so I can investigate the incident and provide you with a more detailed response. Our patients should certainly be told "there are no appointments" as appointments are always available over the next 7-10 days, and I hope our receptionists are able to find a convenient appointment every time. I'm sorry this hasn't happened on this occasion. Kind regards DS
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Review titled Wonderful staff
Rated 5 stars out of 5
by Marie Bell - Posted on 24 January 2024
The staff are compassionate and caring. This starts with the service given by the receptions staff to the nurses and doctors. The improvement since lockdown is outstanding
Visited January 2024
Review titled The Grange Medical Practice
Replied on 25 January 2024
Dear Marie Thank you for your positive comments and outstanding 5-star review of the service. We are working incredibly hard to deliver a fantastic service, and it means a lot to our team when this is recognised and appreciated by patients. Kind regards DS
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Review titled Good Practice
Rated 5 stars out of 5
by Keith Harwood - Posted on 31 January 2024
Very helpful and efficient.waiting for a blood test so cannot know the result yet.The test is for under active thyroid so hopefully my condition will be solved
Visited January 2024
Review titled The Grange Medical Practice
Replied on 31 January 2024
Dear Keith Thank you for taking the time to leave this outstanding review and 5-star rating. I hope the blood test will provide the answers you desire and we can treat you effectively. Kind regards DS
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 24 January 2024
Patchs wirjs really well. easy to use and the response was quick. Tests put in place straightaway and results back and given feedback very swiftly. Very satisfied. Thank you.
Visited January 2024
Review titled The Grange Medical Practice
Replied on 25 January 2024
Dear patient Thank you for your review and feedback about the Patchs online consultation request system. I'm delighted the system provided you a quick response at your convenience. This is precisely how online and digital access can complement our traditional access routes. Kind regards DS