The Grange Medical Practice
Fartown Grange, Spaines Road, Huddersfield, HD2 2QAContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Good care
Rated 5 stars out of 5
by Phil - Posted on 12 September 2023
I have been having tests for several long standing health issues and the practice has been diligent in following up my results and in giving feedback clearly and helpfully. I have also felt that my views and ideas have been listened to. Interestingly I feel that the telephone consultations have been less limiting than the face to face due to the strict time restrictions on the latter. Several times in these I have been prevented from speaking about what I think are linked or relevant issues because of the ten minutes rule. This has not been the case in the phone consultations I have had recently. In previous years I have felt a little removed from the practitioners at the centre but in the last twelve months I have felt that my overall care has improved and that the practice are now taking a more proactive approach to my health needs. I have found this to be very reassuring at a time when due to my age more issues are appearing. Thank you
Visited September 2023
Review titled The Grange Medical Practice
Replied on 02 October 2023
Dear Phil Thanks for letting us know about your recent experience and for the outstanding 5-sar rating. I'm really pleased to hear you felt involved and at the centre of your consultations. Your feedback will be shared with our team. Kind regards DS
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Review titled Supportive Staff
Rated 5 stars out of 5
by Anonymous - Posted on 12 September 2023
From the reception staff to the clinical staff I find all the staff at the Grange to be understanding and supportive. It's good to feel they see you as a person and not just a number
Visited September 2023
Review titled The Grange Medical Practice
Replied on 02 October 2023
Dear patient Thank you for taking the time to leave a review and outstanding 5-star rating. I'm delighted to learn you found our team to be understanding and supportive - from reception to clinical staff. Kind regards DS
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Review titled Fantastic
Rated 5 stars out of 5
by Peter oneill - Posted on 26 September 2023
Alltwen staff and doctors what is dealing with me with all my medical problems are fantastic since my stroke there are wonderful care checking on me could not ask for better
Visited September 2023
Review titled The Grange Medical Practice
Replied on 02 October 2023
Dear Peter Thank you for taking the time to leave a review and oustanding 5-star rating. I'm glad our team have been able to support you since your stroke and offer regular check-ins. Kind regards DS
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Review titled Mixed service
Rated 3 stars out of 5
by Anonymous - Posted on 19 September 2023
Service is variable from receptionists to doctors. If depends on who you get! Some receptionists are extremely helpful. Others block access to appointments. Over the past few months, only one doctor, of four I have spoken with, have given me a proper explanation of my symptoms and diagnosis.
Visited September 2023
Review titled The Grange Medical Practice
Replied on 02 October 2023
Dear patient Thank you for leaving a review and letting us know what you think about the service. Although we have the largest team in Huddersfield, we would expect a level of consistency in dealing with our patients. I'm sorry you haven't experienced this this time, and I hope you appreciate the process of diagnosing a new problem can take some time ruling things out before a firm diagnosis can be made. Your feedback will be shared with our team, for awareness and insight. Kind regards DS
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Review titled Highly recommend
Rated 5 stars out of 5
by Caz - Posted on 27 September 2023
I have lived all over the country and I have to say this is the best doctor surgery As long as you do everything online I have found the response time to be fantastic Even on a Monday when you expect there to be a delay 5 stars I also think the practice manager does a very good job The only downfall is that on the weekend, you cannot use patch the online communications app For Monday morning And that is very infuriating But if you are elderly and you don’t have the Internet I have seen firsthand how people get very upset talking to reception, they can’t ring up and order their prescription over the phone not everybody has online access and this is a downfall
Visited September 2023
Review titled The Grange Medical Practice
Replied on 02 October 2023
Dear Caz Thank you for taking the time to leave a review and fantastic 5-star rating. It's great to hear you are using the online consultation system "Patchs" via our website. We currently accept online requests 24/7, however patients should be aware we do not open or respond to Patchs at weekend. We aim to improve access to our services by using online alongside more traditional access methods, so nobody is left behind. Kind regards DS
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Review titled Review of B12
Rated 5 stars out of 5
by Ben Johnson - Posted on 12 September 2023
Really good, have a great conversation and was very efficient. The call happened when they said it would which was great
Visited September 2023
Review titled The Grange Medical Practice
Replied on 02 October 2023
Dear Ben Thank you for taking the time to leave a review and excellent 5-star rating and letting us know about your recent experience. Kind regards DS
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Review titled Generally good practice
Rated 4 stars out of 5
by Anonymous - Posted on 12 September 2023
Helpful staff Limited waiting time before I saw nurse for vitamin b injection Nurse very helpful and took time to listen and review my details
Visited September 2023
Review titled The Grange Medical Practice
Replied on 02 October 2023
Dear patient Thank you letting us know about your recent experience at the practice. I'm glad the nurse was helpful and took time to listen to you. It's great to hear you were seen quickly after your arrival. Kind regards DS
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Review titled Good responsive practice
Rated 5 stars out of 5
by Geraldine Moriarty - Posted on 19 September 2023
I feel very supported by the grange in managing my Mums health. They action any requests I have check in with me regularly to see how mum is going. Thank you.
Visited September 2023
Review titled The Grange Medical Practice
Replied on 02 October 2023
Dear Geraldine Thanks for taking the time to leave a review and magnificent 5-star rating. I'm glad you have felt supported by the Practice and that the regular check-ins are useful. Kind regards DS
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Review titled Couldn't get help
Rated 2 stars out of 5
by Mrs EJ Harwood - Posted on 20 September 2023
11m cut his finger on Sunday, Tuesday morning it was red and inflamed, oozing puss. I rang the gp (approx 8:50am) who said there were no appointments left and to go to a+e. I had to leave a+e without being seen for school pick up. I rang the gp Wednesday morning, who gave me a telpehone appointment. I emailed pictures of finger. No such call (no missed call, no automoated text from my phone, no answerphone message and no text from the surgery). On Thursday I got a text to say medicine was ready at the pharmacy. I went to collect (expectying antibiotics). This was medicine requested 10days previous). Still no support. I rang the surgery again Friday- who claimed they had rung. No apppintment offered before the weekend. Child now with red arm and feverish. I got medicine by other means! This is shocking and I am tired of sounding the alarm for care for my children - especially ones so young.
Visited September 2023
Review titled The Grange Medical Practice
Replied on 02 October 2023
Dear Mrs Harwood Thanks for letting us know about your recent experience of the Practice. I'm sorry to learn you only rate us 2-stars out of a possible 5. We would always try to see patients under 5 the same day. Unfortunately, like any appointment system, we can experience surges in demand and become full. When this happens, we can trust supporting services to see patients who have urgent needs - eg NHS 111 or the local walk-in centre. We would always try to see patients here at the Surgery where this suits patient's needs and timeframes. Once again, I'm sorry to hear you were disatisfied and I hope that you will leave a review to let us know how we're doing next time. Kind regards DS
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Review titled Prescription Error
Rated 4 stars out of 5
by Mike Oldridge - Posted on 12 September 2023
I recently made a request by email for three medications. Only the first two were delivered and following a phone call it seems that the third item was not requested internally due to an administrative error. I am awaiting this last item to be prescribed and delivered in due course.
Visited September 2023
Review titled The Grange Medical Practice
Replied on 02 October 2023
Dear Mike Thank you for letting us know about your recent experience and I'm sorry to learn you've had an issue requesting and accessing your medication. Please call us and we will be happy to help with this issue. Kind regards DS