The Grange Medical Practice
Fartown Grange, Spaines Road, Huddersfield, HD2 2QAContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Friendly Practice
Rated 4 stars out of 5
by Stan Bamforth - Posted on 11 July 2023
My latest prescription told me I needed to arrange a "review", so I rang and an appointment was arranged to do both blood tests and blood pressure check in a few days time. The blood pressure check was on the self test machine in reception, which the receptionist directed me to as I hadn't realised it was there. The blood tests were completed quickly, efficiciently and completely painlessly by a very pleasant male nurse. This was all on a Thursday and on the following Monday afternoon (10th July) I recieved a number of automated texts telling me my results were available for me to view on either the nhs or airmid app. Unfortunately on the nhs app they are not showing as available and on airmid I appear not to have authority to view them. A shame really and the only blot on an otherwise seamless and efficient experience for me. I will now need to call the practice for my results.
Visited July 2023
Review titled The Grange Medical Practice
Replied on 12 July 2023
Dear Stan Thank you for the review and very helpful feedback. I have asked a member of the team to call you and change the settings for your online access to help you see your results online and on the NHS app. Kind regards DS
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Review titled Good practice
Rated 5 stars out of 5
by Susan - Posted on 22 August 2023
Was dealt with very professionally, from Reception to seeing nurse. I didn't have to wait very long for my appointment time.
Visited July 2023
Review titled The Grange Medical Practice
Replied on 25 August 2023
Dear Susan Thank you for taking the time to leave such a positive review and amazing 5-star rating. I'm pleased we were able to see you quickly and you were dealt with professionaly by receptionists and the nurse. Kind regards DS
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Review titled Great practice
Rated 1 star out of 5
by Paul Mcnulty - Posted on 25 July 2023
I was taken ill and was getting myself concerned about my condition i contacted grange surgery who immediately made an appointment to see me the same afternoon
Visited July 2023
Review titled The Grange Medical Practice
Replied on 03 August 2023
Dear Paul Thank you for taking the time to leave a review. It's great to hear that we were able to see you immediately on the same day. I wonder if you have mistakenly rated us as 1-star instead of 5-stars. I hope the NHS review team will be able to amend this. Kind regards DS
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Review titled Good practice
Rated 4 stars out of 5
by Anonymous - Posted on 14 July 2023
Been with grange group for years now and never had an issue. I've always been able to make an appointment for anything urgent and all staff, including reception staff have been kind and courteous. Really like the patchs system as well.
Visited July 2023
Review titled The Grange Medical Practice
Replied on 03 August 2023
Dear patient Thanks for the review and 4-star rating. It's reassuring to know that you have been able to access us when you have needed to. I'm glad you like the recent introduction of Patchs online consultations too. We've introduced this as another way to get help from the practice team. Kind regards DS
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Review titled First use of 'Patches'
Rated 3 stars out of 5
by Anonymous - Posted on 18 July 2023
Used patches to send a picture for a diagnosis, was easy to set up and use. Sent Sunday evening and by 10am Monday had a reply and a prescription to treat it. Rang to ask if the prescription was at the surgery or had been sent to my nominated pharmacy, was 13th in queue but within five minutes my call was answered.
Visited July 2023
Review titled The Grange Medical Practice
Replied on 03 August 2023
Dear patient Thank you for taking the time to leave a review. It sounds like you were able to submit a Patchs online requst and were dealt with within 8 hours of us opening after weekend. It would be really helpful to know how you think we could achieve a 5 star rating, so please do share your thoughts on this next time you leave a review. Kind regards DS
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Review titled Poor training or computer system
Rated 3 stars out of 5
by Elizabeth Bray - Posted on 18 July 2023
I received a text message reminder on Sunday 9 July for a telephone or face to face consultation next day. As I had no knowledge of this appointment I telephoned the surgery to be told that the appointment was only for the nurse to check my blood pressure results which I had recently handed in and I didn't need to attend or expect a phone call. The receptionist was polite and the pharmacist who called me a few days later was professional
Visited July 2023
Review titled The Grange Medical Practice
Replied on 03 August 2023
Dear Elizabeth Thank you for taking the time to leave your feedback and sorry to hear about the confusion caused by the text message you received. I'm pleased to know you found our receptionist to be polite and pharmacist professional. Kind regards DS
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Review titled Great practice but a bad experience
Rated 3 stars out of 5
by Fraz Akhtar - Posted on 04 July 2023
I requested a repeat prescription on 30/6/2023 and been to collect the medication from pharmacy on 3/7/2023. I found out that they have not yet received the prescription. I phone the practice and requested to send it through but he told me that it will be ready on Thursday. I explained him the situation that I have been suffering from pain during past week and had run out of medication and need it urgently. He asked me in a rude way to contact 111 if I need it urgently. I then rang 111 and gone through a lengthy procedure of investigation but in vain. I never had such type of experience before this rather all the receptionists were so helpful that sometimes they asked the pharmacy to deliver me the required medication and sent them the prescription later.
Visited July 2023
Review titled The Grange Medical Practice
Replied on 12 July 2023
Dear Fraz I'm sorry to hear about your recent experience recieiving medication.I understand the process must have been frustrating. This is not the type of experience I would expect for our patients and I will investigate the matter and look at how we can improve going forward. I will audit the prescription request and timescale for sending this through to the chemist and I will ask for call recordings to find out who you spoke to when you followed up. I hope you will continue to leave feedback in future and let us know how we are doing, along with what we can do to improve. Kind regards DS
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Review titled Polite & Caring
Rated 5 stars out of 5
by Amjid Parvaz - Posted on 25 July 2023
Had a telephone appointment with the practice. The person who I spoke to was very informative and answered all my questions in a none patronising manner.
Visited July 2023
Review titled The Grange Medical Practice
Replied on 03 August 2023
Dear Amjid Thank you for the review and excellent 5 star rating. I'm pleased to know our team were able to give you the information you needed. Kind regards DS
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Review titled mystified
Rated 3 stars out of 5
by Sandra Taylor - Posted on 25 July 2023
Requested medication on 11th. Pharmacy recieved 1 item on 13th. Went to surgery to enquire. Told unknown why only 1. Assured they'd be there tomorrow. Not there by dinner so rang again as my heart med was now finished. assued again they would be there. 2 more visits and no script. Saturday still nothing in hub so my son became panicked and rang 111 and learned of the emergancy prescription service. Recieved 7 Bisoprolol tablets, got a phone call on 17th from diabeties nurse enquireing why I had an appointment on 18th and informed her that I had no idea as the practice had made it for me. she cancelled it but when told of my prescription trouble she assured me she'd sort it out. Recieved my meds on 18th. Never had this trouble before and am mystified as to why I've encounted it now.
Visited July 2023
Review titled The Grange Medical Practice
Replied on 03 August 2023
Dear Sandra Thank you for letting us know about your recent experience of the Practice. This is most certainly not the type of experience I would expect for our patients and I have asked a colleague to call you and discuss this. I would be happy to investigate the matter fully and look at how we can stop this from happening in future. Kind regards DS
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Review titled Good service
Rated 4 stars out of 5
by Andy - Posted on 25 July 2023
Easy to get an appointment, keep to schedules and follow up on action/results. Phone gets answered or at least you know where you are in the queue.
Visited July 2023
Review titled The Grange Medical Practice
Replied on 03 August 2023
Dear Andy Thank you for leaving your review and 4-star rating. It's nice to hear that you found it easy to get an appointment and that you were seen on time. I'm pleased you like the call queue feature and knowing where you are in the queue. Kind regards DS