The Grange Medical Practice
Fartown Grange, Spaines Road, Huddersfield, HD2 2QAContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Improved performance
Rated 4 stars out of 5
by Anonymous - Posted on 23 August 2023
Generally no complaints relating to the service the practice provides. It is now much easier to make contact than was previously the case. I have no further comments to add.
Visited August 2023
Review titled The Grange Medical Practice
Replied on 25 August 2023
Dear patient Thank you for taking the time to leave this review and great 4-star rating. I'm pleased you recognise the improvement in ease of contacting the practice - we have been working hard on this since around June 2022. Kind regards DS
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Review titled My opinion
Rated 4 stars out of 5
by Anonymous - Posted on 22 August 2023
At the end of April 2023 I got an appointment with a nurse practitioner regarding an abscess on my shoulder (I have had one previously). She made me feel like I'd wasted her time, she spoke down to me rather than to me, told me if it got worse to go to A&E, I walked out in tears. However she referred me to consultant, I awaited an appointment. I received a letter with a telephone appointment for the 14th August. On the 30th July my lump was sore, red and I knew it was infected so off to A&E at 2pm I went, I was in theatre around 12.30am (I cancelled the telephone appt, due to not needing it anymore)home at 9am to go Gp on Monday for dressing changed. I have been everyday since including going to Walk-in centre on a weekend. My wound is healing well, cleaned, packed and redressed everyday. Nurses have been great. I did receive another letter for a telephone appointment with the consultant on 21st at 11.15am in which no-one has rung me today is 22nd (nurse told me to keep it). Overall I'm happy with treatment.
Visited August 2023
Review titled The Grange Medical Practice
Replied on 26 October 2023
Dear patient Thank you for taking the time to leave a review and 4-star rating. It's reassuring to hear that you are overall happy with the service and I'm sorry to hear about how the nurse practitioner had made you feel at your appointment. Some problems are not best suited to General Practice (GP) and do require Accident and Emergency treatment, and I wonder if that was the case in this instance. Ideally I would like this to be better signposted from reception rather than wasting patient time coming to the surgery simply to be signposted to A&E. Kind regards DS
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Review titled Poor staff training
Rated 1 star out of 5
by Gerald keyes - Posted on 30 August 2023
Rang on Friday Aug 25 to request an sr1 form and was told the request would be passed on and I would be contacted. As I'd not heard anything I rang up on Tues evening 29 Aug and the receptionist had no idea what I was talking about and I had to explain what an sr1 form was. After consulting someone I was told the dept of works and pensions had been emailed but why I have no idea. I explained I needed the form to prove my condition to conclude certain affairs. After further consulting someone I was told I would hear something within a week. I asked if this meant I'd receive the form in a week and was simply told I'd hear something whatever that means. Just as I wanted everything to run smooth and easy I find myself very stressed and still no wiser about getting an sr1 form. A shocking experience.
Visited August 2023
Review titled The Grange Medical Practice
Replied on 12 September 2023
Dear Gerald I am sorry to hear about your recent experience. Thank you for letting us know about the issues you experienced. I will be more than happy to investigate this as a complaint and have asked a colleague to contact you to ask for some more information. I will share your review and comments with our reception/telephone team so we can reflect and improve. Kind regards DS
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Review titled Very good
Rated 4 stars out of 5
by Kevin Adams - Posted on 23 August 2023
I am pleased with the way my call was dealt with, smart professional,and to the point, this is why people don't give you reviews, I answered the question,and had nothing to add,
Visited August 2023
Review titled The Grange Medical Practice
Replied on 25 August 2023
Dear Kevin Thank you for the review and good 4-star rating. I'm pleased that you feel your call was dealt with professionally. Kind regards DS
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Review titled Great nurses
Rated 4 stars out of 5
by Gemma - Posted on 16 August 2023
Recently had an operation where I have to have the wound re packed everyday and the nurse team at the grange have been brilliant. Excellent care and talked me through the whole procedure!
Visited August 2023
Review titled The Grange Medical Practice
Replied on 25 August 2023
Dear Gemma Thank you for taking the time to leave such a positive review about our Nurses. We are proud to deliver an enhanced wound care service at The Grange. Kind regards DS
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 15 August 2023
I developed symptoms of a UTI. I was able to collect a sample container and return the day rang up. A prescription for antibiotics was sent the same day to my local pharmacy. When I rang for results 3 days later, the person on the phone said the practice hadn't any but she went on to hospital records and found I was taking one of the prescribed antibiotics for the infection. She said there were 4 different antibiotics that would be suitable and if my symptoms persisted after I'd finished the course I could get back in touch and another different antibiotic could be prescribed. I had to do that and again was able to provide a sample and get the medication on the same day. I felt I had been cared for extremely well.
Visited August 2023
Review titled The Grange Medical Practice
Replied on 25 August 2023
Dear patient Thank you for sharing a review and telling us more about your recent experience at the Practice. It's great to hear that you feel you have been cared for extremely well and thats exactly what we want for all our patients. Kind regards DS
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Review titled Excellent service
Rated 5 stars out of 5
by Dale Jackson - Posted on 29 August 2023
Suspected blood clots, the doctors called the hospital with the details and advised them that i was on my way
Visited August 2023
Review titled The Grange Medical Practice
Replied on 12 September 2023
Dear Dale Thank you for taking the time to let us know what you think of the services. I'm glad you were able to be referred into hospital and received treatment quickly. Kind regards DS
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Review titled Great practice
Rated 5 stars out of 5
by Sue - Posted on 12 July 2023
My husband and I were very happy with the nurses and doctor we saw recently. The nurse who conducted the five-year health review was helpful and the nurse who took the blood samples was very good at his work. There was very little discomfort in taking the blood sample and no bruising at all at the needle site. My husband and I were impressed by this. Also, the doctor that my husband saw displayed a very caring attitude, and gave clear helpful information. Thank you.
Visited July 2023
Review titled The Grange Medical Practice
Replied on 03 August 2023
Dear Sue Thanks for the review. I'm glad you and your husband were impressed with the health check service and blood test you recieved. Kind regards DS
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Review titled Staff needs more training.
Rated 3 stars out of 5
by Anonymous - Posted on 25 July 2023
I made an appointment last month for a smear test and wanted to speak to someone about it. When I spoke to the person about it. I was not even down for the test.
Visited July 2023
Review titled The Grange Medical Practice
Replied on 03 August 2023
Dear patient Thank you for letting us know about your recent experience of the surgery. I'm sorry to hear about the confusion with your smear test. I would be more than happy to provide greater insight and explanation to what went wrong and how we can improve in future. I would politely ask that you call the surgery to give us more information so we can look into this matter. Kind regards DS
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Review titled Poor service from Call Handlers
Rated 1 star out of 5
by Anonymous - Posted on 06 July 2023
The call handlers are very argumentative. Any request put in is met hostility. I recently enquired about a change in medication which needed a phone chat. However was abruptly told to email all enquiries. A simple 1 minute discussion ended up as an enormous email taking 30mins to explain. This is not acceptable as some patients may not have an email service. The call handler was very rude and abrasive. It seemed like any extra work was not acceptable. As a way forward the call handlers should be more respectful and listen to a patients concerns. They do not have medical qualifications and must sympathise with requests. This always seems to be the case with the staff on phone & mist be improved.
Visited July 2023
Review titled The Grange Medical Practice
Replied on 12 July 2023
Dear patient I'm sorry to hear about your recent experience and to learn that you found our call handlers to be "argumentative". This is absolutely not what I would expect for our patients and I would be more than happy to investigate the matter formally. Please call the surgery and provide more information so we can investigate this matter. We would typically need your name, date of birth, date and rough time of call, along with the telephone number you called from. Kind regards DS