The Grange Medical Practice
Fartown Grange, Spaines Road, Huddersfield, HD2 2QAContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about The Grange Medical Practice.
Reviews
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Review titled Very Efficient
Rated 4 stars out of 5
by John Newman - Posted on 18 July 2023
Having been alerted to a possible blood pressure issue at a recent medical, it was suggested that I make an appointment with my GP. The whole process from booking the appointment to the visit itself has been both friendly and very efficient. Thank you.
Visited July 2023
Review titled The Grange Medical Practice
Replied on 03 August 2023
Dear John Thanyou for leaving a review and telling us more about your recent experience. Our team will be delighted to know you are happy with the service. Kind regards DS
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Review titled Practice review
Rated 4 stars out of 5
by Tracey roberts - Posted on 25 July 2023
Staff were very polite and helpful, the only thing that I found difficult was the system as I needed antibiotics for a UTI but had to wait for a nurse triage even though I had taken a urine sample in with me
Visited July 2023
Review titled The Grange Medical Practice
Replied on 03 August 2023
Dear Tracey Thank you for taking the time to leave a review. I'm pleased to hear you find our staff to be helpful. I'm sorry to hear about the difficulties you had in getting antibiotics and I hope you were dealt with quickly. Kind regards DS
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Review titled Poor
Rated 1 star out of 5
by Jo Binns - Posted on 18 July 2023
You can never get through when you actually need some help but get bombarded with appointments you didn't ask for.
Visited July 2023
Review titled The Grange Medical Practice
Replied on 03 August 2023
Dear Jo I'm sorry to hear about your perception of the service and it's terrible to learn that you only rate us 1-star. I have asked a colleague to call you and speak about the issues you have been experiencing and I hope we can resolve these for you. I hope you will be able to return to leave a more positive review in future, should we be able to resolve your concerns. Kind regards DS
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Review titled Simply amazing
Rated 5 stars out of 5
by Debbie Mc - Posted on 11 July 2023
On three occasions since I have joined this practice eight months ago have I needed short notice appointments for myself or my family members and every time they’ve pulled through. The reception staff were so empathic when I called the last time, the issue I had the reception staff had also experienced and genuinely felt for me and the pain I was in. The doctors are amazing, I have visited a different doctor on each visit and they have all been lovely. I am really pleased with the service I’ve received here and I’m glad I chose this GP surgery for myself & my family. I highly recommend.
Visited July 2023
Review titled The Grange Medical Practice
Replied on 12 July 2023
Dear Debbie Mc Thank you for the oustanding 5-star review. Our whole team will be delighted to read about your experience and to hear how pleased you are with the service. It's really reassuring to know you would recommend us to friends and family. Kind regards DS
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Review titled Staff work hard
Rated 3 stars out of 5
by James Smith - Posted on 12 July 2023
The staff work very hard under the circumstances, and don’t let the pressure get to them, I recently went for a blood test and it was painless! The person that took my blood was polite, professional, and affable
Visited July 2023
Review titled The Grange Medical Practice
Replied on 03 August 2023
Dear James Thank you for letting us know about your recent visit to the surgery. I'm pleased to know you were able to have a blood test quickly and that the phlebotomist was polite and professional. Kind regards DS
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Review titled Disappointed
Rated 3 stars out of 5
by Anonymous - Posted on 11 July 2023
Specifically requested a male doctor on the online form as was uncomfortable being seen by a female doctor for my issue. Got a text message confirming appointment and it would be by a male doctor, however when got to the surgery I was seen by a female doctor instead, felt awkward and was not happy with this and no explanation given by the doctor as would have seen my request for a male GP
Visited July 2023
Review titled The Grange Medical Practice
Replied on 12 July 2023
Dear patient I'm sorry to have recieved your review and to hear that we had not been able to book you in with a GP of your choice. I will remind the team that we should pay extra attention to this. On occasion, appointments may have to be moved, but I will recommend the team make clearer notes when booking a gender-specific problem so this doesnt happen again. It would be helpful to have more information from you so we can fully investigate this and provide specific and targetted feedback to those invovled. Please call us and speak to a senior member of the team to provide your name and date of birth and date of the appointment. I hope you will return to leave feedback in future and let us know how we are doing. Kind regards DS
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Review titled Quick service
Rated 5 stars out of 5
by Mr Nigel Daniel - Posted on 18 July 2023
Requested a repeat blood test. Done in 2 days. Notified of results the next day. Never had any problems with either online or face to face services. My health has improved since they referred me to a lifestyle app
Visited July 2023
Review titled The Grange Medical Practice
Replied on 03 August 2023
Dear Nigel Thank you for taking the time to leave a review. It's great to hear how quickly we were able to book you in for a blood test and give you your results. Kind regards DS
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Review titled a really good practice
Rated 4 stars out of 5
by Anonymous - Posted on 18 July 2023
I had a telephone call from the surgery for my appointment as I cannot leave my place, but the doctor was still helpful and understanding
Visited July 2023
Review titled The Grange Medical Practice
Replied on 03 August 2023
Dear patient Thank you for taking the time to leave a review and 4-star rating. I'm pleased to know you found the doctor to be helpful and understanding. Kind regards DS
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Review titled Good practice
Rated 4 stars out of 5
by Anonymous - Posted on 01 August 2023
People are really friendly and understanding and timing is always on point and they try their best to put your health at top priority and being sure to not be judgemental of symptoms and respond with complete comfort and support during the process.
Visited July 2023
Review titled The Grange Medical Practice
Replied on 03 August 2023
Dear patient Thank you for taking the time to leave a review and great 4-star rating. It's nice to know that you feel our team are understanding and not judgemental. These are really important qualities for General Practice teams. Kind regards DS
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Review titled Quick appointment given
Rated 5 stars out of 5
by Susan North - Posted on 18 July 2023
I rang in the a.m. and was given an appointment the same afternoon. I only waited five mins or so on arrival and was seen by a friendly, helpful health professional. The only bug bear I have is the privacy at reception. I.e having to give your d.o.b. in the hearing of anyone in the waiting room.. Data protection should be practiced, but, all in all, very good service. Thankyou
Visited July 2023
Review titled The Grange Medical Practice
Replied on 03 August 2023
Dear Susan Thank you for taking the time to leave a review and outstanding 5-star rating for our service. I'm sorry to hear your concerns about giving your date of birth at reception. Please be assured we do absolutely need this information, and there is a private room beside reception, should you wish to speak in a more confidential area. Kind regards DS