The Grange Medical Practice
Fartown Grange, Spaines Road, Huddersfield, HD2 2QAContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Best
Rated 5 stars out of 5
by Anonymous - Posted on 11 July 2023
The receptionist was so helpful and caring Also the gp and lab technician I feel safe and comfortable around them
Visited July 2023
Review titled The Grange Medical Practice
Replied on 03 August 2023
Dear patient Thank you for leaving this outstanding 5-star review. I'm pleased to know that you found the team to be caring safe and easy to speak to. Kind regards DS
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Review titled Shocking
Rated 1 star out of 5
by Anonymous - Posted on 25 July 2023
After trying to call GP for appointment for a chest infection for a week and being unable to get through on the phone I had yo register for paces which was a rediculous experience taking me half hour to register and get through the many rediculous questions , was informed some one would Probably contact me within 24 hrs. After waking up the next morning with chest pains and calling 111 I was advised to go to a and e straight away. A and e outcome was I had a bad chest infection and pulled muscles in chest from prolonged coughing and was prescribed antibiotics. Half a day after arriving home from a and e received a text from doctors saying they thought a face yo face appointment was needed and to log back in to pace to arrange. Rediculous waste of time and disgusting that could not manage to get a prescription for antibiotics from doctors had to go to a and e
Visited July 2023
Review titled The Grange Medical Practice
Replied on 03 August 2023
Dear patient I'm sorry to receive your 1-star rating and feedback from your recent experience of the Practice. It's unusual you feel you couldnt get through to speak to us on the phone - we have been working very hard on answering calls quicker, and have received a lot of positive feedback for the same. Unfortunately chest pains can indicate a very serious problem, and A&E might be the best place to go and recieve urgent care. I'm sorry that you have been disappointed with your recent experience. I would be more than happy to investigate this incident fully and try to understand how we might have delivered a better experience for you. Please call the practice and discuss this with a senior member of the team. Kind regards DS
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Review titled Recent changes
Rated 3 stars out of 5
by Anonymous - Posted on 25 July 2023
I have been very impressed by the improved telephone response time. The staff I have spoken to have delt with my requests in a very business like way. Especially the pharmacy team. The main concern I have is regarding continuity of care. I have recently been discharged from oncology at HRI, something I was not aware of until one of the breast nurses found out for me. Nobody from the practice has contacted me to ask how I am doing? I have been reliant on the district nurses and others to refer me to the palliative care team. A quick phonecall, text or email would have been valued, since leaving hospital. I feel I have been left in limbo.
Visited July 2023
Review titled The Grange Medical Practice
Replied on 03 August 2023
Dear patient Thanks for leaving a review and feeding back on your recent experience. I'm pleased you have noticed an improved service recently, but I'm sorry you feel left in limbo since your discharge from hospital. Please call and speak to a member of our team. It sounds like our care coordinator could help support you and she would be happy to speak with you. Kind regards DS
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Review titled Never any issues getting an appointment
Rated 5 stars out of 5
by Anonymous - Posted on 18 July 2023
I am more than happy with the surgery. Iv never had any issues getting an appt. There is one member of staff I wouldn't see again due to my son not having a referral he should of had a long time ago but other than that iv never had any issues. Staff and helpful and friendly.
Visited July 2023
Review titled The Grange Medical Practice
Replied on 03 August 2023
Dear patient Thank you for taking the time to leave a 5-star review. It's great to hear that you find it easy to get an appointment and that you find our staff to be helpful and friendly. Kind regards DS
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Review titled Always Helpful And Accomodateing
Rated 5 stars out of 5
by paula - Posted on 11 July 2023
I've had numerous o going issues over the past few years and everyone at the Grange Group practice has been very helpful. I've never had any issues getting in touch or getting an appointment via a phone call or if needed face to face. All my requests for tests and letters have been met with Issues.
Visited July 2023
Review titled The Grange Medical Practice
Replied on 12 July 2023
Dear Paula Thank you for taking the time to leave this fabulous 5-star review. The whole team will be delighted to receive your feedback and hear how easy you find it to get help from us. Kind regards DS
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Review titled Great surgery
Rated 5 stars out of 5
by Anonymous - Posted on 18 July 2023
Reception staff are generally pleasant. Telephone queue times are much improved since last year. I had a problem with receiving my medication. I ordered via online services, after 10 days I'd not had message from pharmacy, so contacted them, they'd not received it, I rang surgery, to be told it had not been dealt with! The reception dealt with the matter, I checked online and it had now been sent to the pharmacy, although I am now still waiting for message from them. I initiated this request for medication on 7th July, it's now 18th of July and I've still not got my medication, fortunately I still have some left.
Visited July 2023
Review titled The Grange Medical Practice
Replied on 03 August 2023
Dear patient Thank you for taking the time to leave a review and outstanding 5-star rating. I'm really pleased you have noticed an improvement in the service since last year. I'm sorry to hear you had difficulty recieving your medication. Please call the surgery and a member of the team will be able to support you with that. Kind regards DS
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Review titled New Patient Review
Rated 5 stars out of 5
by Joe Vanyuscsak - Posted on 20 July 2023
Very impressive waiting time, I was at worst 4th in the queue at peak times Spoke to several reception staff during the course of my enquiries and all were extremely helpful and if they weren’t sure they’d go and enquire further I haven’t actually been to the practice yet in person but so far the service has been excellent
Visited July 2023
Review titled The Grange Medical Practice
Replied on 03 August 2023
Dear Joe Thank you for this outstanding review and 5-star rating. We have worked very hard over the last 12 months to answer calls quickly and ensure patients receive a gold-standard service. Kind regards DS
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Review titled Friendly staff, good response time
Rated 4 stars out of 5
by Navjit uppal - Posted on 25 July 2023
Friendly and helpful staff and they respond to queries quickly via online system. One issues is contacting patients with test results, I’ve had a few blood tests and body density scan but no one has contacted me with results, each time I’ve had to chase up results. Also issues with collecting prescriptions. There has been a few occasions when my order has not been ready and pharmacy doesn’t have record of it even though I have sent to GP within the requested timeframe
Visited July 2023
Review titled The Grange Medical Practice
Replied on 03 August 2023
Dear Navjit Thank you for taking the time to leave a review and 4-star rating. I'm pleased to hear you find our team and service to be responsive and quick to reply. Sorry to hear about the issue with receiving medication and obtaining results. Please call us and we will be happy to support you with these issues. Kind regards DS
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Review titled Receptionists are shocking
Rated 2 stars out of 5
by Anonymous - Posted on 14 July 2023
Receptionists are not doctors! When I ring up because a doctor told me I needed the appointment within so many days, because I’m having tests for certain conditions, the receptionist tried to tell me a day late wouldn’t matter because they had no appointments, when in fact it does matter for the form of testing I’m needing, I was told it could be no more than three days in to it. Didn’t even tell me she was putting me on hold when I told her the doctor insisted I needed in a that time frame and not after, she just let the line go quiet, went and asked a doctor and they must of told her I was correct, when she finally came back she was short and snappy. It’s not the first time I have had problems with receptionist, I struggle visiting doctors at the best of times without having to reveal private matters with a receptionist to determine wether or not I’m the right fit to see a doctor, if I’m ringing for an appointment then I probably do need to see a doctor, I don’t just go to the doctors for stubbing my toe, or because I have a little problem, the problem I’m currently having I’ve sat with for years, but I’ve finally got to a point where I can’t take it anymore. My trust in doctors left when I was 21 and they refused to listen to me when I was having server pain that crippled, so I do my best to avoid going and deal with stuff myself without medical intervention but this time I need help from a professional. This is the first time since 2019 I have been to see a doctor.
Visited July 2023
Review titled The Grange Medical Practice
Replied on 03 August 2023
Dear patient I'm sorry to hear about your most recent experience of the practice. This is certainly not what I would expect for our patients and I would be more than happy to investigate the matter fully. Please call the surgery and speak to a member of the team about this so we can look into it further and resolve any issues or concerns you may have. Kind regards DS
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 18 July 2023
Excellent service, quick response and appointment made without delay. Very short telephone wait to speak to receptionist who was extremely pleasent and gave me options for the appointment.i would recommend this practice.
Visited July 2023
Review titled The Grange Medical Practice
Replied on 03 August 2023
Dear patient Thank you for taking the time to leave a review and excellent 5-star rating. I'm pleased to learn we were able to help you quickly and that you would recommend this practice. Kind regards DS