The Grange Medical Practice
Fartown Grange, Spaines Road, Huddersfield, HD2 2QAContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about The Grange Medical Practice.
Reviews
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Review titled No answer
Rated 3 stars out of 5
by PeterD - Posted on 23 May 2023
Contacted the practice recently for advice regarding a swollen ring finger. Sent photographs and requested contact for advice. No response whatsoever. Eventually went to HRI A&E where the rings were cut off. Second time I’ve requested advice and not been contacted. Disappointing to say the least.
Visited May 2023
Review titled The Grange Medical Practice
Replied on 12 July 2023
Dear Peter D Thank you for letting us know about your recent experience and I am sorry that you have had issues accessing advice. This is not the level of service I would expect and I would encourage you to call and speak to a member of the team so we can take more details and investigate the matter further. Kind regards DS
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Review titled Great practice'
Rated 5 stars out of 5
by Anonymous - Posted on 25 April 2023
I saw a triage nurse, I was treated with respect and made very comfortable the nurse was very professional and give good advanced where needed and explained everything that she had to regarding my issues. I would recommend the surgery to anybody and everybody just the fact that the nurse gives you more information to help guide you to about place.
Visited April 2023
Review titled The Grange Medical Practice
Replied on 30 April 2023
Dear patient Thank you for taking the time to leave a review and let us know about the fantastic service you received. We are working really hard to reduce waiting times for appointments and medical advice, so it’s great to know this is starting to become effective. Your feedback will be shared with the team in the practice and I hope you will leave regular reviews to let us know how we’re doing. Kind regards DS
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 23 May 2023
I saw the nurses. professional and friendly they made me feel comfortable and explained whatever questions asked.
Visited April 2023
Review titled The Grange Medical Practice
Replied on 24 May 2023
Dear patient Thank you for taking the time to leave a 5-star rating. Our nurses will be delighted to have receieved this review. Kind regards DS
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Review titled Much improved
Rated 4 stars out of 5
by Anonymous - Posted on 17 April 2023
Very helpful, and calming, at a very busy time. A quantum change over the previous rude, ignorant experiences from 4 years ago.
Visited April 2023
Review titled The Grange Medical Practice
Replied on 17 April 2023
Dear patient Thank you for taking the time to leave a review and let us know how much our services have improved recently. Kind regards DS
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Review titled Mixed feelings
Rated 3 stars out of 5
by Tony Tansey - Posted on 02 May 2023
My recent experience with the pharmacist was as I would have wanted however other aspects I am not happy with. E-consult system is not suitable for simple ailments and requests. The practice (and I appreciate it is not on its own) relies too much on patients having access to technology. A lot of people require a personal touch not the touch of a keyboard when requiring help. Not all comlaints are mentally related but the added interface of technology can result in a simple physical ailment being very stressful for (I admit to a certain presumption) a lot of patients. We are frequently advised to avoid stressful situations and that everyone is an individual with different needs. I personally believe that the way the practice is developing is not recognising this. In most cases it is the personal touch that patients require not technology.
Visited April 2023
Review titled The Grange Medical Practice
Replied on 24 May 2023
Dear Tony Thank you for taking the time to leave a review and let us know about your recent experience of the Practice. You are quite right - using digital technology does not suit everyone. However, it is intended to be an additional route of access for patients, and one that will ensure tradtional routes carry less traffic into Practice. I hope you will be happy to hear we no longer use eConsult, but a more interactive tool called Patchs (Available via our website). It essentially gives you a direct (digital) line of communication with our appointment and triage team. I have asked a member of our team to call you and discuss this further with you and I hope we can help support you with any issues. Kind regards DS
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Review titled Patch's process
Rated 3 stars out of 5
by Anonymous - Posted on 18 April 2023
The Patch's process was clear and easy to follow and I got what I asked for which was a phone appointment with a doctor
Visited April 2023
Review titled The Grange Medical Practice
Replied on 19 April 2023
Dear patient Thank you for leaving a review about your recent experience with Patchs online consultation. I hope this creates an additional access route for our patients, in addition to calling or coming into the practice to seek advice or assistance. Kind regards DS
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Review titled Warm and very helpful
Rated 5 stars out of 5
by Anonymous - Posted on 13 June 2023
Always helpful and polite but the waiting times. Can be a bit to long icant think of much more only to say well done staff
Visited April 2023
Review titled The Grange Medical Practice
Replied on 21 June 2023
Dear patient Thank you for the excellent 5-star review. I'm pleased to know you found our staff to be helpful and polite. Kind regards DS
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 09 May 2023
The receptionist tried in every way to get me an appointment but they could only get me in on a Saturday but that was alright with me as long as I could get to see a doctor which I didn't have to wait long either very well done
Visited April 2023
Review titled The Grange Medical Practice
Replied on 18 May 2023
Dear patient Thanks for leaving a 5-star review about your recent experience. I'm pleased to hear that you were able to access an extended access appointment and be seen on a Saturday. We offer extended access appointments on Monday, Tuesday, Wednesday and Thursday in addition to Saturdays via our and other local surgeries. Kind regards DS
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Review titled Much improved
Rated 4 stars out of 5
by Eamonn may - Posted on 11 April 2023
Hi, the practice is much better now and the staff are really helpful and friendly I had a small issue last week that was quickly and efficient dealt with thanks
Visited April 2023
Review titled The Grange Medical Practice
Replied on 12 April 2023
Dear Eamonn Thank you for taking the time to leave a review. I'm pleased to know we were able to resolve the issues last week quickly and efficiently. Please continue to leave reviews regularly and let us know how we're doing. Kind regards DS
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Review titled Prompt consultation
Rated 4 stars out of 5
by Anonymous - Posted on 18 April 2023
Was seen promptly following online request. Very impressed and when I attended I didn't have to wait long. The practitioner was thorough and made me happy with the handling of my symptoms and recommended investigations.
Visited April 2023
Review titled The Grange Medical Practice
Replied on 19 April 2023
Dear patient Thanks for leaving a review and strong 4-star rating. I'm pleased to hear you found our Practitioner to be very thorough and that you were satisfied with the outcome of your consultation. Kind regards DS