The Grange Medical Practice
Fartown Grange, Spaines Road, Huddersfield, HD2 2QAContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Rubbish service
Rated 1 star out of 5
by Anonymous - Posted on 26 April 2023
So my daughter has had a problem for nearly 3 weeks and finally got to see someone and they did a sample and set away ,told would be back in a few days took nearly a week to be then told after ringing all the time to find out if the sample had come back to be told there is a medication at the chemist to pick but yet no phone call from yous but me ringing all the time ,probably wouldn’t have found out if hadn’t rung ,asked if this is gonna clear it up to be told I dunno ! That’s what the doctors have done a prescription for but yet the cream did nothing ! Then I asked for a doctors appointment to be told two weeks time ,just a joke think I will be looking else where for a new doctors !!!!
Visited April 2023
Review titled The Grange Medical Practice
Replied on 30 April 2023
Dear patient I’m sorry to hear about your recent experience. This is not how we want our patients to feel. Please will you contact the surgery to provide some more information so we can look at how we can support you better and ensure you and your family are cared for. Kind regards DS
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Review titled Unbelievably unprofessional
Rated 1 star out of 5
by Anonymous - Posted on 13 April 2023
I visited this GP practice three times. Every single time the experience has been getting worse and worse. I can not believe that NHS and the peoples tax is being spent on a surgery that is so unprofessional, rude and inconsiderate. The GP's are rude and stubborn. They will not let you explain your symptoms fully or listen to you, they automatically assume they already know your symptoms and are very rude and will tell you to stop talking half way through explanation of your symptoms. They will make rude, inappropriate comments about how you look. It is a surgery that needs to be closed down immediately, it should never exist.
Visited April 2023
Review titled The Grange Medical Practice
Replied on 17 April 2023
Dear patient I’m sorry to have received this concerning review. This is absolutely not the perception any patient should have of our surgery. We are working very hard to look after our patients and provide the best possible service. As I am unable to identify you from this anonymous review, I can only ask that you contact the practice and provide more information about your recent contacts so we can investigate further. Kind regards DS
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Review titled Amazing
Rated 5 stars out of 5
by Don't mind - Posted on 03 May 2023
Always helpful and polite every time I'm at the surgery or when I use the phone fast service mostly thank u
Visited April 2023
Review titled The Grange Medical Practice
Replied on 18 May 2023
Dear patient Thank you for taking the time to leave a review and 5 star review. Our whole team will be delighted to know you rate the service highly. Kind regards DS
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Review titled Efficient appointments
Rated 4 stars out of 5
by Anonymous - Posted on 18 April 2023
My son got an appointment in pretty good time. The doctor was really thorough and understanding. She didn’t rush us and spoke to my son too got understand his needs.
Visited April 2023
Review titled The Grange Medical Practice
Replied on 20 April 2023
Dear patient Thank you for taking the time to leave a review and 4-star rating. I'm pleased to hear you got an appointment quickly and that you had enough time to speak about your problem with our clinician. Kind regards DS
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Review titled Speedy service but no cure
Rated 3 stars out of 5
by Anonymous - Posted on 25 April 2023
Speedy service for a new born. But didn't get to the bottom of a health issue. Baby coughing continually at night and is now not chesty but upper respiratory tract/nasal but a issue for several months, no referral, no remedy (despite family allergies and nasal issues/surgery).
Visited April 2023
Review titled The Grange Medical Practice
Replied on 30 April 2023
Dear patient Thanks for taking the time to leave a review. We always try to assess children under 5 years old the same or next day. If symptoms have not resolved, please get in touch and we’ll happily see the child again as soon as possible. Kind regards DS
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Review titled Urgent medication
Rated 4 stars out of 5
by Anonymous - Posted on 02 May 2023
Communication between Pioneer Healthcare and the Grange Practice made it that I nearly ran out of medication. A last minute prescription had to be issued
Visited April 2023
Review titled The Grange Medical Practice
Replied on 18 May 2023
Dear patient I'm glad we were able to issue a prescription in time before you ran out. Please be aware you can order medication online or in person up to 10 days before you are due to run out. If, for any reason, you cannot order your medication in time, please be assured you can contact local pharmacies or NHS 111 to request an emergency prescription. Kind regards DS
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Review titled Terrible and time wasting
Rated 1 star out of 5
by It's a terrible service - Posted on 02 May 2023
I didn't get a date for doctor's appointment after waiting for over 3 days. I got a message for appointment to leave blood sample without any date, I'm hight disappointed in this service
Visited April 2023
Review titled The Grange Medical Practice
Replied on 18 May 2023
Dear patient I'm sorry to have received your review. As I am unable to identify you from your review, I would encourage you to call and speak to a senior member of our team and we would be happy to investigate this particular encounter in more detail. We can certainly offer you an appointment in the coming days if you still need to be seen. Kind regards DS
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Review titled Grange Group Practice
Rated 3 stars out of 5
by Anonymous - Posted on 18 April 2023
Advanced nurse practitioner seen. Very nice caring felt she listened to me. I felt she understood my problem and dealt with it appropriately and sympathetically. Nurse also seen who was very helpful and knowledgeable.
Visited April 2023
Review titled The Grange Medical Practice
Replied on 19 April 2023
Dear patient Thank you for taking the time to leave a review and let us know about your recent experience of the Practice. I'm pleased that you were satisfied with our Nurse Practitioner and Practice Nurse, and you found them to be caring, helpful and knowledgable. Kind regards DS
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Review titled Great services
Rated 5 stars out of 5
by Carol Williams-Powell - Posted on 18 April 2023
My experiences from phone calls to a consultation with a medical practitioner has been excellent. The entire experience has improved massively in the last 6 months.
Visited April 2023
Review titled The Grange Medical Practice
Replied on 19 April 2023
Dear Carol Thank you for taking the time to leave a review. I'm really pleased to hear that you have noticed the massive improvement in the Practice over the last 6 months. I hope you will leave reviews regularly to let us know how we're doing. Kind regards DS
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Review titled Excellent care, concern and treatment
Rated 5 stars out of 5
by Patricia - Posted on 25 April 2023
I recently needed to be treated for a condition which was causing me great physical pain. I was seen on the same day and treated with empathy and kindness . The practitioner I saw went above and beyond to make sure I received the best medication possible to ensure my pain was reduced. Now 3 weeks later I am pain free and back to normal activities. The medical and emotional support I received from practitioners and administrative staff was outstanding.
Visited April 2023
Review titled The Grange Medical Practice
Replied on 30 April 2023
Dear Patricia Thank you for your 5-star review after your recent outstanding experience. We are working really hard to reduce appointment waiting times and it’s really positive to hear you were able to receive attention and advice very quickly. Kind regards DS