The Grange Medical Practice
Fartown Grange, Spaines Road, Huddersfield, HD2 2QAContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Quick appointment
Rated 4 stars out of 5
by Anonymous - Posted on 18 April 2023
I was suprised how fast the phone was answered and that I was able to ring in the morning and get an appointment for the afternoon
Visited April 2023
Review titled The Grange Medical Practice
Replied on 19 April 2023
Dear patient Thank you for taking the time to leave a review. I'm pleased you were pleasantly surprised with how quickly your call was answered. We set ourself the stretching target of answering 95% of calls first time, with an average wait time of less than 3 minutes. I'm proud to advise we have been acheiving that - no mean feat for a service which answeres over 10,000 calls per year. It's reassuring to know how quickly you were able to be seen for an appointment. Patient access is really important to us, so it's nice to know we're doing a good job. I wonder what else you might have wished for to make this a 5 star experience. Kind regards DS
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Review titled Reception has improved
Rated 3 stars out of 5
by Anonymous - Posted on 14 March 2023
The staff they have post COVID are much friendlier and more helpful in the phone than pre COVID. Less hostile and more approachable
Visited March 2023
Review titled The Grange Medical Practice
Replied on 14 March 2023
Dear patient Thank you for taking the time to leave a review. It’s really nice to hear you have noticed an improvement in levels of admin customer service. It would be really helpful if you could let us know what improvements you would suggest to help you rate us 5-stars. We’re always happy to receive ideas and suggestions. Kind regards DS
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Review titled Excellent practice
Rated 5 stars out of 5
by Anonymous - Posted on 08 March 2023
Receptionist was really polite, attentive & helpful during my phone call. GP called me back within 30 mins, as Receptionist said they would. I have used this GP surgery regularly over the last 3 years. Having lived in different parts of Yorkshire over the last 20 years, this is one of best, most efficient, well run, inclusive GP practices I've used.
Visited March 2023
Review titled The Grange Medical Practice
Replied on 11 March 2023
Dear patient Thanks for taking the time to leave a review. Our team will be delighted to have received such a glowing review and it’s so pleasing to hear that you rate our service higher than the other practices you have been registered with. Your feedback will be shared with our whole team at our next practice meeting. Kind regards DS
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Review titled Prompt service
Rated 5 stars out of 5
by Anonymous - Posted on 07 March 2023
Phoned surgery at 08.30 on Monday. Within 15 mins an appt for 11.15 that day had been arranged. Reviewed by nurse Practitioner who thought the diagnosis was a DVT. Apologised that couldn't be managed at the surgery and advised to go to A and E. Also advised to tell A and E reception that I had been referred by G.P. practice ( may fast track assessment ). At A and E was informed that triage waiting was 2.5 hrs and treatment time a further 2.5 hrs. However, after half an hour I was triaged and sent to the Medical Assessment Unit, bloods taken and seen by the Doctor. I was back home within 4 hrs. I am convinced that without the advce of the Nurse Practitioner my in hospital would have been much longer. As I,m looking after my wife at present, this was extremely important to me. Thank you.
Visited March 2023
Review titled The Grange Medical Practice
Replied on 11 March 2023
Dear patient Thanks for taking the time to leave a review. It’s reassuring to learn our clinicians were able to identify such a potentially serious condition and have you streamed to the A&E department for more specialist treatment and care. I hope you are well on the road to recovery now. Your feedback will be shared with our whole team at our next practice meeting. Kind regards DS
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Review titled Great Improvement
Rated 5 stars out of 5
by Paul Mcnulty - Posted on 21 March 2023
I have been patient here at the grange for many years not so long ago problems trying to contact surgery was very very frustrating i appreciate it is not possible to deal with every call in 3to5mins but respond times have improved tremendously credit to everyone good team work also getting to see doctor again great progress all round
Visited March 2023
Review titled The Grange Medical Practice
Replied on 23 March 2023
Dear Paul Thanks for taking the time to leave a review. It's great to know you appreciate the quick call answer time and that we were able to book you an appointment to be seen shortly after. Kind regards DS
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Review titled Obstructive Call Handlers & Poor Healthcare Assistants
Rated 1 star out of 5
by Anonymous - Posted on 22 May 2023
The call handlers are very obstructive and hostile. This certainly needs improving. Whilst we understand the practise has a new contract to now take bloods at the practise the Healthcares that take the bloods must have appropriate training. The healthcare & callhandlers have very lityle compassion & empathy. The time they spend with patient is very rushed and hands were not washed or gloves donned. It was a poor experience. This is not what is expected. Whilst we understand that the practice benefit per blood test per day; this should be done with care rather than reckless. I feel more comfortable getting bloods done from a phlebotomist and the hospital. A review off all healthcares conducting phlebotomy is advised to improve on scores. In addition the call handlers who we note have a long standing problem that should be improved to satisfy patient care. This training would certainly help.
Visited March 2023
Review titled The Grange Medical Practice
Replied on 24 May 2023
Dear patient I am really disappointed to receive your review that call handlers are obstructive and hostile. I run a monthly survey which reports on telephone access and the results are overall positive. A great deal of work has been undertaken on the telephones to reduce waiting times and improve customer service. We are currently answering 95% of calls first time which is testament to our efforts. You are quite right that we are offering an in-house blood test service. This is to support existing blood test services, improve access and reduce waiting times for patients. I totally agree the quality of our service must be of a high standard, and I have fed your comments back to our Head of Nursing. I trust she will review the process and carry out the necessary observations of our phlebotomists and health care assistants. Please feel free to call us and provide more information so we can address your concerns and discuss with the appropriate individual(s) one-to-one. Kind regards DS
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Review titled Patchs
Rated 4 stars out of 5
by Diane Spurr - Posted on 21 March 2023
Thanks to this new consult system I was finally able to receive the correct meds I required the day after I submitted it
Visited March 2023
Review titled The Grange Medical Practice
Replied on 23 March 2023
Dear Diane Thank you for your 4-star review and feedback on the new Patchs online consultation tool available to our patients. This has been introduced as another access route and is ideal for those with less urgent queries or concerns. We're aiming for a member of our clinical team to review these requests within 24 hours so it's nice to see that happened on this occasion. Kind regards DS
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Review titled Most improved practice
Rated 5 stars out of 5
by Markham s - Posted on 10 March 2023
I was considering leaving the practice for some time however over the last few months there has been a massive improvement to patients request for appointments. Before you had to fight the receptionist for appointments now they are a pleasure. You get the impression they are genuinely trying to help instead of being a nuisance.
Visited March 2023
Review titled The Grange Medical Practice
Replied on 11 March 2023
Dear Markham Thanks for taking the time to leave a review. It’s great to hear how much of a turnaround and improvement in service you have witnessed. The whole team are working extremely hard to continuously improve all aspects of the patient experience. Your feedback will be shared with our whole team at our next practice meeting. Kind regards DS
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Review titled Good practice
Rated 4 stars out of 5
by Jean Calvert - Posted on 07 March 2023
My consultation was fine no problems at all. My biggest frustration is requesting a prescription. My last consultation was about my blood pressure and there were no appointments to chat with the in house Pharmacist until Monday which was the day i took my last tablet in the sleeve. I didn't order anymore before my consultation thinking I might need a change in the prescription. The Pharmacist did ring yesterday but I was outside in the garden at the time and a voicemail wasn't left so I didn't know who had called because it was no caller I'd. I rang the reception in the afternoon to say I hadn't spoken to the pharmacist and she said she would ask him to ring me. I eventually had a text this morning saying my prescription had been sent to the chemist. I had a sleepless night worrying about no tablets being left for the morning. I also need cocodamol on a regular basis as I am waiting for 2 knee replacements and these are not on my repeat prescription so I have to trail to the surgery every fortnight or so to fill in a form for another prescription for them. Sorry it's a bit longwinded but you asked so I have given my opinion. I don't know whether there is a simpler way but thanks for asking. Jean Calvert
Visited March 2023
Review titled The Grange Medical Practice
Replied on 11 March 2023
Dear Jean Thanks for taking the time to leave a review. Sorry to hear about some of issues you’ve experienced with accessing medication. We work really hard to ensure all medication requests are processed and prescriptions are sent to pharmacies within 48 working hours. If there are ever delays with this, please do not worry. Patients can contact NHS 111 out of normal hours to request an emergency prescription. We would not encourage anyone to go without medication so please be assured this option of contacting NHS 111 is available to all patients, especially when we’re closed. Your feedback will be shared with our whole team at our next practice meeting. Kind regards DS
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Review titled Good response
Rated 4 stars out of 5
by Anonymous - Posted on 08 March 2023
Felt that I was being listened to Not rushed Things were explained Encouraged to ring back if I didn’t improve by Friday great improvement over the last few years
Visited March 2023
Review titled The Grange Medical Practice
Replied on 11 March 2023
Dear patient Thanks for taking the time to leave a review. We hope all our patients feel they have adequate time in consultation to learn more about their condition and treatment options. Your feedback will be shared with our whole team at our next practice meeting. Kind regards DS