The Grange Medical Practice
Fartown Grange, Spaines Road, Huddersfield, HD2 2QAContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Awfull
Rated 1 star out of 5
by EC WORMALD - Posted on 28 March 2024
28/24 I have tried all the links to order Loperamide with no success the link given did not mention ordering prescriptions, I am housebound so cannot get to the surgery. No thought has been given to the disabled or elderley. Or that not everyone can use a computer or has a mobile or may not be able to walk or just get to the surgery.
Visited March 2024
Review titled The Grange Medical Practice
Replied on 02 April 2024
Dear EC Wormald I am sorry to hear about your frustration in ordering your medication. I recall your contact via facebook to request medication, and I responded swiftly to the same to advise this was not the correct channel to order medicaiton. NHS app or Systmonline is available, and patients can also request their nominated pharmacy to request medication. Unable to support you fully through social media conversation, and unable to locate you on our clinical system, I asked that you call the Practice the same day to speak to someone on the phone so we could assist. Please do call the Practice by phone today so we are able to help you. Kind regards DS
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Review titled Good practice
Rated 4 stars out of 5
by Anonymous - Posted on 08 March 2024
I was seen quickly only problem is when I have test done they never let me know results I have to ring to find out
Visited March 2024
Review titled The Grange Medical Practice
Replied on 02 April 2024
Dear patient Thank you for taking the time to leave a review and let us know how quickly you were seen. Our policy is not to inform patients of normal results, and all results are available on the NHS app now. You can view your results on the app, at your convenience, or simply give us a call around 7 days after the test and we'll be happy to inform you of the result and answer any queries. Kind regards DS
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Review titled Great practice, great service
Rated 5 stars out of 5
by Stuart - Posted on 08 March 2024
Great service with patient and pleasant staff with regards to my problem I had with a toe infection. I had to make several visits for them to keep an eye on its progress as well as cleaning and redressing my toe.
Visited March 2024
Review titled The Grange Medical Practice
Replied on 02 April 2024
Dear Stuart Thank you for leaving a review and amazing 5-star review. I'm pleased the team were able to see you repeatedly to keep a close eye on your toe until the issue was resolved. I'm delighted you benefitted from that level of continuity of care. Kind regards DS
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Review titled Kind and thorough medical practice
Rated 5 stars out of 5
by Penny - Posted on 09 March 2024
Making an appointment was easy with minimal wait times. The receptionist was attentive, knowledgeable and helpful. My appointment was for a routine test and was carried out with sensitivity and professionalism. When I raised a secondary issue, advice was given and a second appointment organised within hours. The nurse practitioner was incredibly kind and helpful, put my mind at ease and offered support for any future concerns. All the staff I encountered were open, thorough, keen to listen and keen to help. The systems in place to help patients work well and this feels like a very effective integrated team. I even took my own blood pressure with the machine in the waiting area before each appointment!
Visited March 2024
Review titled The Grange Medical Practice
Replied on 02 April 2024
Dear Penny Thank you for taking the time to leave a review and letting us know about your outstanding experience at the Practice recently. I'm encouraged by your recognition and appreciation of how the entire team collaborate to deliver a great service. Your review will be shared with our team at our next practice meeting. Kind regards DS
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Review titled Poor service
Rated 2 stars out of 5
by Anonymous - Posted on 21 February 2024
I put my monthly prescription into the practice 8 days ago and still not received it. Rang the practice and they said it was sent to the chemist yesterday. Rang the chemist and they said it wasn't received in opening times so still not processed and won't be until tomorrow. So I've had no pills for the last 3 days. How does it take so long for the practice to send it through to the chemist in the first place ? Hope I don't have an heart attack through not having my prescription while waiting for it. This is not the first time this has happened.
Visited February 2024
Review titled The Grange Medical Practice
Replied on 23 February 2024
Dear patient I am sorry to hear about your recent experience at the Practice and your issues obtaining your medication. This is certainly not the experience I would expect for our patients. We aim to complete all prescription requests within 24 hours, but some medications might require further discussions or tests before we can safely issue them. I would expect our team keep patients informed when this is the case and I am sorry if that has not happened on this occasion. I would be more than happy to investigate the matter formally as a concern or complaint. In order for me to do this, please contact the surgery and provide more information about the incident. Kind regards DS
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Review titled Good service
Rated 3 stars out of 5
by Anonymous - Posted on 20 February 2024
When I needed help, I was supported the best they could. Unfortunately there was no duty gp until 10am and I had to wait more than a few days for a sick note to be issued. Need more staff I think.
Visited February 2024
Review titled The Grange Medical Practice
Replied on 22 February 2024
Dear patient Thank you for leaving a review and letting us know about your recent experience. We do tend to try and issue sick notes within 48 hours of the request, where possible - but I'm sorry you weren't happy with this. Kind regards DS
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Review titled Can’t get appointments
Rated 3 stars out of 5
by Sarah - Posted on 14 February 2024
I had to go through a system called patches to get appointment, I asked for face to face appointment, I got a text message. I’ve had no communication from them about my test results and I’m still suffering with feeling unwell. Since Covid things with GP surgery’s has become a joke.
Visited February 2024
Review titled The Grange Medical Practice
Replied on 22 February 2024
Dear Sarah Thanks for taking the time to leave a review. Sorry to hear about your recent experience and I'm disappointed to hear you use such blunt terms. Please contact the surgery to discuss your recent experience and health needs in more details and I will be happy to assist. Kind regards DS
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Review titled No duty of care
Rated 1 star out of 5
by Jan - Posted on 09 March 2024
I asked for sleeping tablets, was told no wasnt given an appointment or anything left me with no choice but the take some of my friends, it was clear that my notes where not read considering what i have been through the past couple of years all i needed was a good night sleep which i have now had to get me back on track.. all i was given was a patrionising link about mental health.. again clearly not ready my notes
Visited February 2024
Review titled The Grange Medical Practice
Replied on 02 April 2024
Dear Jan I'm sorry to hear about your recent experience. Our prescribers have a responsibility to treat you with medication they feel will help. However, not all prescribers feel sleeping tablets are an effective solution to often underlying problems. Please feel free to contact the surgery and provide additional information so I am able to investigate your concerns thoroughly. Kind regards DS Kind regards DS
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Review titled Disappointing
Rated 3 stars out of 5
by Anonymous - Posted on 20 February 2024
I asked to see a doctor and waited 3 weeks but found I was booked with a nurse practitioner which was not what I expected. I found the Patches system very unhelpful too. I don't understand why I can only raise 1 illness if I need advice about 2, especially when there's plenty of the allocated time left. I also wonder why every visit just means another referral elsewhere.
Visited February 2024
Review titled The Grange Medical Practice
Replied on 02 April 2024
Dear patient Thank you for letting us know about your recent experience, and I am sorry you were not booked in with the expected clinician. We aim to help patients see their preferred clinician, but sometimes being seen sooner takes priority. Our clinicians are able to hear a list of issues, but we do ask patients to come to the appointment prepared to discuss the most important issue. Often symptoms are linked to a primary problem and can be treated simultaneously. However, if problems are not related, the clinicians would find it extemely difficult to safely consult on multiple problems in a single appoitment, thus, further appointments must be arranged. I am pleased to learn the clinician has referred you to secondary care. This is an important process in diagnosing and treating more complex conditions, that are outside the remit of General Practice. Kind regards DS
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Review titled Trip to surgery
Rated 2 stars out of 5
by Anonymous - Posted on 24 February 2024
Helpful staff in a big very busy surgery. Seen nearly on time by a clearly overworked phlebotomist. She was very good.
Visited February 2024
Review titled The Grange Medical Practice
Replied on 02 April 2024
Dear patient Thank you for letting us know about your recent experience of the Phlebotomy service at the surgery. I'm pleased to read you were seen on time by a skilled phlebotomist. With your 2-star rating, I wondered if you could leave some suggestions about how we could improve. We are keen to continually develop our services using patient feedback as a driver. Kind regards DS