The Grange Medical Practice
Fartown Grange, Spaines Road, Huddersfield, HD2 2QAContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about The Grange Medical Practice.
Reviews
-
Review titled Good Service.
Rated 5 stars out of 5
by WPK - Posted on 07 February 2024
Prompt response from practice/GP. Medical issue resolved. All done within 24 hrs. Very happy with the practice.
Visited February 2024
Review titled The Grange Medical Practice
Replied on 14 February 2024
Dear WPK Thank you for leaving this outstanding 5-star rating. It's great to hear your request was resolved within 24 hours and that you are very happy with the Practice. Your comments will motivate our entire team. Thank you. Kind regards DS
-
Review titled Unsafe Medical Advice by Call staff
Rated 1 star out of 5
by Anonymous - Posted on 06 March 2024
Husband was arranging appointment and the call staff gave him medical advice instead. They were clearly not medically qualified and it made his symptoms alot worse. He then got private healthcare. These ladies are not medically qualified. They should give appointments rather than offering incorrect advise which can be very dangerous.
Visited February 2024
Review titled The Grange Medical Practice
Replied on 02 April 2024
Dear patient I am sorry to hear about your recent experience and this is not what I would expect for our patients. Please will you email the Practice with details of when, and from which number you called. This will enable me to retrieve the call recording and provide feedback to those involved. Kind regards DS
-
Review titled Highly satisfied
Rated 5 stars out of 5
by Stephen Teale - Posted on 14 February 2024
Not seen a GP for some time but have had prescription after telephone conversations and blood tests. The service is not perfect by any means. Repeat prescriptions are taking a week or so to materialise but when you know by this, you allow yourself enough time to cater for this delay. The blood appointments have been perfect - on time and in and out. Getting though to reception can be a real pain at times. I have been number 21 in the queue on occasions so I avoid ringing and sending messages instead which seems to work. Staff are very friendly and competent. So, whilst not perfect, the service in general seems to work pretty well and certainly meets my needs.
Visited February 2024
Review titled The Grange Medical Practice
Replied on 22 February 2024
Dear Stephen Thank you for taking the time to leave a review and let us know about your recent experience. Thank you for letting us know where we can improve. We have been working on call waiting times and aim to answer 95% of calls first time, and with an average wait time of 3 minutes or less. If you would like to work with the Practice to develop services, please consider joining the Patient Participation Group - a group of volunteer patients who work collaboratively with the practice to make changes. Kind regards DS
-
Review titled Blood Pressure Review
Rated 4 stars out of 5
by Robert Elmore - Posted on 20 February 2024
I was asked to see Practice Nurse to check my BP. Got a quick appointment and as my BP was raised I was asked to submit a weeks readings. All done now waiting for further cintact
Visited February 2024
Review titled The Grange Medical Practice
Replied on 22 February 2024
Dear Robert Thank you for letting us know about your recent experience. I'm glad the Practice is taking good care of you. Kind regards DS
-
Review titled A much improved service
Rated 5 stars out of 5
by Ron Gibson - Posted on 16 February 2024
I attended a phlebotomy appointment. Arranging the appointment was a good experience. My phone call was answered quickly and dealt with very pleasantly & efficiently… no being held in a queue… a much improved service compared to a couple of years ago. Also there was no waiting in the surgery. My treatment started at the time of my appointment. The blood sample was taken by a trained phlebotomist. It was the third time I have been dealt with by this person & although my veins have been very difficult to find in the past this person has found a vein first time each time. Since the appointment of the new team leader there have been very significant positive improvements that, for me, have massively improved my experience of dealing with the practice. Many thanks to all concerned.
Visited February 2024
Review titled The Grange Medical Practice
Replied on 22 February 2024
Dear Ron Thank you for taking the time to leave this review and outstanding 5-star rating. We pride ourselves on quick telephone answer times, so I am pleased you have noticed the difference compared with a few years back. I'm glad you have been impressed with being seen on time and that you are benefitting from the continuous improvements in the surgery. Kind regards DS
-
Review titled Good
Rated 4 stars out of 5
by Anonymous - Posted on 23 February 2024
It was the best and fine with no problems and good recovery reception and good experience dealt staff and punchal
Visited February 2024
Review titled The Grange Medical Practice
Replied on 02 April 2024
Dear patient Thank you for taking the time to leave a review and let us know about your recent experience. I'm pleased to learn you had a great experience and were consulted in a timely manner. Kind regards DS
-
Review titled Very good practice
Rated 5 stars out of 5
by Anonymous - Posted on 14 February 2024
This doctors meet every thing you go for and you get an appointment with in two weeks of you phoning for an appointment
Visited February 2024
Review titled The Grange Medical Practice
Replied on 22 February 2024
Dear patient Thankyou for taking the time to leave a review and outstanding 5-star rating. I'm pleased to learn you were seen within 2 weeks, which is in line with the national expectation of all GP surgeries. We are constantly reviewing patient access and looking for innovative ways to deal with patients sooner. Kind regards DS
-
Review titled BUPA Treatment
Rated 5 stars out of 5
by Anne Marie - Posted on 20 February 2024
I would like to share my own recent experience at the Grange surgery .I was treated with respect ,and kindness from the doctor who was very approachable allowing me to express my concerns and quickly got things going to the wonderful nurses and the lovely reception staff I doubt BUPA could of done a better job thank you every one .
Visited February 2024
Review titled The Grange Medical Practice
Replied on 22 February 2024
Dear Anne Thank you for taking the time to leave this wonderful review and brilliant 5-star rating. It's especially delightful to hear you compare our service with standards expected of private health care providers. Your feedback will be enjoyed by the whole team, thank you. Kind regards DS
-
Review titled Grange Practice
Rated 4 stars out of 5
by Anonymous - Posted on 20 February 2024
Attended appointment which was on time. Doctor very helpful and pleased and seemed genuinely interested. Plastic waiting room seats extremely uncomfortable. Telephoning improved recently but still needs attention “over 20 in queue” took15minutes.
Visited February 2024
Review titled The Grange Medical Practice
Replied on 22 February 2024
Dear patient Thank you for letting us know about your recent experience. I'm sorry you found the waiting room chairs to be uncomfortable. Unfortunately, these chairs must comply with strict infection control guidance, but we will explore alternative solutions to this problem. Thank you for pointing out the long wait on the phones - this is simply unacceptable and we will work to do better. We have challenged ourslelves to answer 95% of calls first time, with a daily average waiting time of 3 minutes or less. Kind regards DS
-
Review titled Excellent practice
Rated 5 stars out of 5
by Anonymous - Posted on 20 February 2024
Very pleasant atmosphere, friendly and welcoming staff. Easy to understand practice set up. Pleasant waiting area with useful information for patients. Nice corner for kids to play. Easy access for elderly and wheelchair. Open areas to manoeuvre. Expert staff and approachable willing to answer questions from patients. I’m happy with my surgery.
Visited February 2024
Review titled The Grange Medical Practice
Replied on 23 February 2024
Dear patient Thank you for letting us know about your recent experience of the Practice. I am delighted to know how happy you are with the service and the facilities, and our team will be equally delighted to receive this positive feedback. Kind regards DS