The Grange Medical Practice
Fartown Grange, Spaines Road, Huddersfield, HD2 2QAContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about The Grange Medical Practice.
Reviews
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Review titled Great service
Rated 5 stars out of 5
by PIOTR RYBINSKI - Posted on 07 August 2024
I'd like to thank you for the service and great support. Nice receptionists, excellent nursing staff understand my problems and provide solutions, organising entire process of checking and dealing with the issue I had. The nurse dealt with me was passionate about providing outstanding patient care with exceptional attention to details. This lady is NHS role model. Thank you Another happy patient.
Visited August 2024
The Grange Medical Practice has not yet replied.
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Review titled Caring Staff and Doctors
Rated 5 stars out of 5
by Michelle - Posted on 07 August 2024
I have complex issues and the staff and GP I see are amazing. They have helped me chase up out of area referrals the best they can and listened to my concerns and given me time to explain. I cannot mention names but it was a really helpful lady that called me back twice today. I appreciate all your help and would highly recommend the surgery and all the staff. I feel well looked after and everything is being done to help me get back on track.
Visited August 2024
The Grange Medical Practice has not yet replied.
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Review titled Poor and barely any quality care
Rated 1 star out of 5
by Mr let down - Posted on 29 July 2024
Rubbish / on line system doesn’t work. UTI results take forever to get results back Had a telephone consultation with. Dr who prescribed antibiotics- took 3 days before surgery could actually get them
Visited July 2024
Review titled The Grange Medical Practice
Replied on 30 July 2024
Dear Mr Let Down I'm sorry to hear about your experience of the surgery, and this is certainly not what I'd expect for our patients. I would be more than happy to take more details from you and investigate these issues. I hope this will help to reduce these frustrations in the future, and there could be some important outcomes which would benefit many patients. Please get in touch with the surgery by phone or by email to tell us more about these issues. Kind regards DS
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Review titled Trying hard
Rated 4 stars out of 5
by Paul - Posted on 29 July 2024
The Practice is clearly making every effort to improve. I had an evening appointment (yes that's innovative) and had a friendly and informative session. I was called in early.
Visited July 2024
Review titled The Grange Medical Practice
Replied on 29 July 2024
Dear Paul Thank you for taking the time to leave a review and 4-star rating. I'm pleased that you acknowledge the Practice's efforts to serve patients well. It's great to hear you were able to book an evening appointment and that you were seen early for a friendly and informative appointment. I wonder what constructive feedback you could give us, to help us delivery a 5-star experience for you. Please do let us know next time you contact the surgery. Kind regards DS
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Review titled Booked at 10.20,only had to wait a few minutes
Rated 5 stars out of 5
by Stuart Annat - Posted on 29 July 2024
The nurse was very pleasant,made me feel relaxed…………………………………….__……………………………………………………………………………..❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️😁❤️😁❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️
Visited July 2024
Review titled The Grange Medical Practice
Replied on 29 July 2024
Dear Stuart Thank you for taking the time to leave a review and wonderful 5-star rating. I'm pleased the nurse was able to put you at ease during your appointment, and that you had a very short waiting time. Kind regards DS
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Review titled Terrible!
Rated 1 star out of 5
by Anonymous - Posted on 17 July 2024
I’ve always had problems with the doctors and don’t often go to see them because they never listen. I’ve seen one doctor in the last 14 years that’s actually listened to what I’ve had to say and my issues and helped me try get them sorted. Last week I was trying to get help with an issue, the reception always wants more information that I feel comfortable giving, I don’t like talking to most doctors so Im definitely not comfortable talking to a receptionist regarding a private matter to me, but because I had to give them information otherwise they refuse you an appointment, they then go on to “discuss” your issue with said doctor even though you’ve kept information to a minimum with them then you don’t get listened to. I usually just suffer in silence so if I’m wanting an appointment please understand I need to see a doctor! The grange has always been shocking service but since covid the service is even worse, patients aren’t allowed to be rude but best believe them receptionist and some of the doctors behave disgustingly towards patients. Something needs doing about it as it’s becoming and absolute joke, but like I don’t get listened to by the doctors no one else is going to listen to me either
Visited July 2024
Review titled The Grange Medical Practice
Replied on 17 July 2024
Dear patient I'm sorry to hear about your negative perception of the Practice and our service. I'm sorry that you feel nobody is listening to you. I would encourage you to contact us directly to arrange a meeting with the Practice Manager. This will allow a full investigation of your recent experience. I notice you feel uncomfortable providing details about the nature of the problem, and I would like to encourage you to use Patchs - an online consultation platform (available via our website). We are more than happy to provide training to use this, and it would allow you to send in details of your problems/symptoms, without having to speak to a receptionist at all. I hope you will get in touch so we can work with you to get the best out of our GP surgery. Kind regards DS
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Review titled Efficient Practice
Rated 5 stars out of 5
by Paul - Posted on 26 July 2024
Very good care. Even though it was a busy waiting room and I had to que to get in I was seen straight away once I'd registered my arrival on the interactive screen in the foyer. The nurse practitioner was very caring, patient and thorough. I was given all the needed information that was required. Many thanks for a stress free consultation.
Visited July 2024
Review titled The Grange Medical Practice
Replied on 29 July 2024
Dear Paul Thank you for taking the time to leave this wonderful review. I'm glad you found the self check-in screen helpful and the Nurse Practitioner to be caring, patient and thorough. Our team will be delighted to recieve this outstanding 5-star review. Kind regards DS
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Review titled Dire
Rated 1 star out of 5
by Anonymous - Posted on 17 July 2024
Poor and confusing communication. The service they provide overall is dire - they do little to make your life easier - I have had to reach out repeatedly to them to clarify matters. I could go on....
Visited July 2024
Review titled The Grange Medical Practice
Replied on 17 July 2024
Dear patient Thank you for taking the time to leave a review. I'm sorry we haven't met your expectations on this occassion, and I would be more than happy to hear more about this matter. Please get in touch directly with the Practice and I will be more than happy to speak with you and listen to your suggestions about how we can improve. Kind regards DS
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Review titled Great Practise,
Rated 5 stars out of 5
by Piotr Rybinski - Posted on 07 August 2024
I'd like to thank you for the service and great support. Nice receptionists, excellent nursing staff understand my problems and provide solutions, organising entire process of checking and dealing with the issue I had. The nurse dealt with me was passionate about providing outstanding patient care with exceptional attention to details. This lady is NHS role model. Thank you Another happy patient.
Visited July 2024
The Grange Medical Practice has not yet replied.
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Review titled Poor service
Rated 2 stars out of 5
by Relative of your patient - Posted on 29 July 2024
I received an email requesting your patient attend for review however there was no address or reason fir the review soi was unable to take him to an unknown address, then when he failed to attend I received a did not attend email,again no detail where the message had come from , not a very good service when you don’t identify yourselves
Visited July 2024
Review titled The Grange Medical Practice
Replied on 30 July 2024
Dear patient I am sorry to hear about the confusion caused when you received an email inviting your relative for a review. Please could I ask you to contact the surgery directly, so we can take some additional details and investigate this? I hope this will help us resolve the uncertainty and ensure your relative can attend the neccessary appointment. Kind regards DS