The Grange Medical Practice
Fartown Grange, Spaines Road, Huddersfield, HD2 2QAContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Respectful
Rated 4 stars out of 5
by Anonymous - Posted on 02 January 2024
I had a phone appointment, the person I spoke to was very friendly and very kind, they listen to what my needs where and provided me with advice that actually helps
Visited December 2023
Review titled The Grange Medical Practice
Replied on 03 January 2024
Dear patient Thank you for taking the time to leave this positive review about our recent visit to the Practice. I'm pleased you were treated with kindness and given useful advice. Kind regards DS
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Review titled Bad attitude from Appointment Line Staff
Rated 1 star out of 5
by Anonymous - Posted on 18 December 2023
Certain appointments staff who have been at the practice for many years never change to good practices. My recent encounter with appointments staff was incredibly concerning. My concern was immediately dismissed and an appointment not given. I was told to call111. No level of respect or empathy was shown to my family. The appointments staff was untrained in medicine yet gave me instructions based on “medicak insight” which was relayed to me very sarcastically. This is very in appropriate and it turned out there medical advice was worryingly incorrect The appointments staff should be caring and respectful. Patients deserve to be given advise from the adequately trained medical staff not insensitive appoinments staff. This would improve the services here. Hope this is implemented soon.
Visited December 2023
Review titled The Grange Medical Practice
Replied on 20 December 2023
Dear patient I'm sorry to hear about your recent experience of dealing with the Practice team. This is certainly not how we want our patients to feel when they seek our advice. I would welcome the opportunity to review your telephone call so that I can feedback to the call handler(s) involved in this incident. In order for me to do this, please contact the Practice to provide further information so we can investigate the matter and discuss with the staff member. Kind regards DS
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Review titled Bored doctor
Rated 3 stars out of 5
by Anonymous - Posted on 02 January 2024
The doctor was not realy listening to me and I felt that he could not be bothered that I am in sever pain and am at risk of falls. The pain and swelling in my knees is realy bad stopping me from walking safely. I have to keep moving ad I had a new heart valve fitted in August and am trying to build up my stamina. I was basically told to grin and bear it and he would send me for a xray. I have a job and I need to work to survive but it realy hard with such painful knees. I was told I could not have anti inflamitarys as I took warfarin but was not given any other options
Visited December 2023
Review titled The Grange Medical Practice
Replied on 03 January 2024
Dear patient I am sorry to hear about your ailments and how our doctor came across at your recent appointment. Please do call us to provide more information about your appointment and who you consulted, so I am able to investigate and help you get further assistance from our team. Kind regards DS
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Review titled Usually good - could have done better on this occasion
Rated 3 stars out of 5
by Anonymous - Posted on 03 January 2024
I rang at 8.30 on Friday 29/12, explaining that I had shingles; as it’s something I’ve had before I’m familiar with the symptoms and knew that I needed a prescription for anti- viral meds. The medication needs to be taken within 72 hours of the symptoms appearing to be effective, and as the weekend/ bank holiday was approaching and I felt really poorly I was quite anxious. The first receptionist was very kind and informed me she would book me in for a GP telephone consultation that morning. Around 2.00 I called the surgery worried as I had not received a call, the person answering the call this time was totally unsympathetic and dismissive and I was told to wait, with no reassurance that I’d even get a prescription. I finally got a call from a GP at 16.30 and was asked why I not sent a photograph of the rash, I was then sent a link for me to send a photo. I did finally get a prescription at around 5.00. This could have easily been made a less stressful experience with a bit of thought behind it. If you needed an image you could have informed me when I first rang, and sent me the link then, it would have prevented unnecessary repeat contact later down the line. Please don’t tell me I’ll get a call in the morning if you’ve not sure, if it can be anytime that day then fine as long as I know, and if I do call back because of your poor communication then please don’t have an attitude, it’s not helpful to either one of us
Visited December 2023
Review titled The Grange Medical Practice
Replied on 03 January 2024
Dear patient I'm sorry to hear about this recent experience and the inconsistency you encountered in customer service. I would be really interested to receive more information from you about the date and time of the call(s), so I can provider feedback and further training to those invovled. Please call or email the surgery to provide these details so I can investigate the matter further and improve the service. Kind regards DS
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Review titled Has got better but improvement still needed
Rated 2 stars out of 5
by Anonymous - Posted on 12 January 2024
I have poa for my mum and do the main contacts for her health. I find it frustrating that you always have to go back through my mum's medical history with anyone you speak to. For example she does not leave the house yet we always recieve generic messages about vaccinations/ blood tests asking me to call to arrange an appointment when it would be easier to just arrange online. Particularly as she always has these done in her own home. I contacted the doctor in early Nov about her having increased pain. I would have preferred a clinician to see and examine my mum as she is unable to explain her pain due to her brain injury so it is difficult to determine the source (musculoskeletal/neuropathic/etc) and a physical examination may aide this diagnosis yet the doctors always opt just to speak to me instead of seeing her. This last time I spoke to 2 separate pharamcists who said they would up some of her pain killers but neither did this. I had to contact the doctors surgery on 4 separate occasions before I spoke to a doctor who did finally make this change in early January. I also do the contacts for my son. I often recieve text messages from the surgery but it doesn't always say who the message relates to.
Visited November 2023
Review titled The Grange Medical Practice
Replied on 15 January 2024
Dear patient I'm sorry to hear about this frustrating experience and I understand your expectation for things to be easier for you. I am sure we can help with this, so please contact the surgery to provide some more information and we can work with you to develop a streamlined care package for your mum. Kind regards DS
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Review titled Very Poor Call Handlers Giving Inappropriate Medical Advice
Rated 1 star out of 5
by Anonymous - Posted on 18 December 2023
Another bad experience due to call handlers. The lady call handler refused to give is an urgent appointment. Instead gave me specific medical advance which was later incorrect. Very rude on the phone and make patients feel very vulnerable and helpless. Nothing has changed with the call handlers over the last 2 years. Although the doctors are great a very sour experience for patients at the hands of the call handlers. They are often aggressive and abrupt making it very unpleasant. The same staff have been working here for years and we would advise training on appropriate etiquette and patient sympathy to please improve an otherwise medically ok practice.
Visited November 2023
Review titled The Grange Medical Practice
Replied on 20 December 2023
Dear patient I'm sorry to have recieved your review and learnt about your recent experience. This is certainly not what our team would expect for our patients. I would welcome the opportunity to review the call in question so I can provide specific feedback to the call handler(s). Unfortunately, I cannot identify you from this review, so please contact the surgery to tell us more about this. I will be happy to discuss this complaint with our team and ensure our patients don't feel this way again. Kind regards DS
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Review titled Minimal contact
Rated 1 star out of 5
by Anonymous - Posted on 10 October 2023
Rang surgery re covid with asthma symptoms, told noone could speak for min 2 days. Told to ring 119. 119 insisted they only arrange appts. Told to ring 111. Their response was that I would get a call back from my surgery within an hr. 2 days later I found an email from the practice (do not have email on phone) with a link to patch platform - never heard about, unsure whether safe to click, which I eventually found very user unfriendly, with a line at the very bottom that the on call Dr suggested I go to a and e. It took most of my energy to make 3 phone calls that day, when my symptoms worsened that day, I contacted 111 again and got help.
Visited October 2023
Review titled The Grange Medical Practice
Replied on 26 October 2023
Dear patient I'm sorry to hear how disappointed you are with your recent contact and attempts to get help from the Practice. Please be assured there are multiple ways to access the service, including telephone, walking into reception or submitting an online consultation request (patchs). I would be more than happy to investiage this matter further and provide you with a more in-depth response - so please call the surgery and provide some more information about this. Kind regards DS
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Review titled The worst practice.
Rated 1 star out of 5
by Anonymous - Posted on 10 October 2023
Took my 1 year old daughter for a number of symptoms, left with no real answers as per usual. The doctor made a guess with the diagnosis, prescribed some antibiotics and sent us on our way. After she told us she couldn’t do a urine sample, only to receive a phone call an hour later saying they could do one and asked us to return to the surgery. On our return we were then told they didn’t in fact have the equipment to get a sample from a one year old and to take the antibiotics after all. It feels like nobody really communicates, doctors just guess which then leaves me feeling very doubtful whether we’ve actually received the right treatment. This isn’t the first time I’ve left the surgery with no real answers.
Visited October 2023
Review titled The Grange Medical Practice
Replied on 26 October 2023
Dear patient I'm sorry to hear about yourr recent experience. We would always expect to see a child under 5 on the same or next day. The clinicians at the Practice are bound to follow clinical guidance and pathways and I'm sorry you feel let down by us this time. I would encourage you to call and speak to a member of the team so we can investigate this matter for you and provide you with some more information about the same. We can also arrange another appointment for your child, if that would be helpful. Kind regards DS
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Review titled Improved practice
Rated 4 stars out of 5
by Anonymous - Posted on 10 October 2023
Good communication, quick response, no waiting, very helpful. Only issue is car parking space otherwise this practice has greatly improved.
Visited October 2023
Review titled The Grange Medical Practice
Replied on 26 October 2023
Dear patient Thank you for leaving a review and good 4-star rating. I'm pleased you feel the practice is improved and the whole team will be delighted to receive this feedback. We're sorry car parking can be a slight issue when the practice is busy, but we exploring how we can improve that. Kind regards DS
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Review titled Good practice
Rated 5 stars out of 5
by Anonymous - Posted on 12 October 2023
I recently requested a follow on sick note. Filled in the request and popped it into the box as required and received a response within 24 hours.
Visited October 2023
Review titled The Grange Medical Practice
Replied on 26 October 2023
Dear patient Thanks for taking the time to leave a review and outstanding 5-star rating for the GP Practice. I'm glad you were able to access a sicknote quickly within 24 hours. We try to serve our patients as quickly as possible. Kind regards DS