The Grange Medical Practice
Fartown Grange, Spaines Road, Huddersfield, HD2 2QAContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Excellent
Rated 4 stars out of 5
by Manjit Kaur - Posted on 03 January 2024
I had to contact the surgery with a problem with my nose and within 2 hours l had a prescription for antibiotics pavan sent me a prescription straightaway l have dealt with her before she is very professional and a lovely lady easy to talk to and very helpful
Visited December 2023
Review titled The Grange Medical Practice
Replied on 06 January 2024
Dear Manjit Thank you for taking the time to leave such a positive review about the service and our Advanced Clinical Practitioner, Pavanjit. The whole team will be delighted to receive this feedback and to learn how quickly we were able to assist you - a 2 hour turnaround time is wonderful. Kind regards DS
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Review titled PSA Blood Test
Rated 4 stars out of 5
by Anonymous - Posted on 02 January 2024
I recently attended birkby grange practice to enquire about a psa blood test. Upon arriving at the reception desk I was interrupted by a lady putting posters up and she directed the reception staff to refer me primarily to a telephone consultation prior to arranging the blood test given that ‘there were cost implications of having such a test’. This annoyed me greatly as at 52 I was entitled to such a blood test as advertised repeatedly by the nhs from the age of 50. In terms of the ‘cost implications’ by having such a blood test to test for prostrate cancer it may actually save the nhs money further down the line not to mention potentially save my life. This was an extremely ill-advised comment by one of your staff and should be a flag for further training. The telephone consultation was duly completed and I attended a blood test over the Christmas period as directed by the answers to the questions posed. Perhaps the lady in question should have posed similar questions rather than refer me directly to a telephone consultation for a reason of cost implications. Such a PSA blood test for a condition which is one of the uk’s biggest killers in men should be a pre requisite for men of my age and as I confirmed with the consultant I was overdue such a test given my age. Thankfully all was ok with the blood test but this experience has left a bitter taste with the birkby grange.
Visited December 2023
Review titled The Grange Medical Practice
Replied on 03 January 2024
Dear patient I'm sorry to hear about this incident and it is not the type of exprience I would expect for our patients. I will certainly feed this back to our team and I hope that will prevent this type of seeming uncessary intervention in the waiting room. I'm pleased the blood test was normal and that you can be assured by that. Kind regards DS Kind regards DS
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Review titled Excellent nursing team
Rated 5 stars out of 5
by Graham munro - Posted on 18 January 2024
I would like to say a huge thanks to the 4 members of the nursing team which helped me for a few months. The dedication and persistence of these nurses was amazing and I thank them greatly.
Visited December 2023
Review titled The Grange Medical Practice
Replied on 22 January 2024
Dear Graham Thank you for taking the time to leave a review and let us know about your recent experience of the Practice, specifically the nursing team. They will be delighted to know their hard work is appreciated with this outstanding 5-star review. Kind regards DS
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Review titled patchs response
Rated 5 stars out of 5
by Anonymous - Posted on 04 January 2024
I have used patchs every time I have need to speak to someone or book an appointment. I have always had a quick response and my concerns have always been met and wherever possible at least a telephone appointment has been given to me. I have never struggled to get an appointment for myself or my family and both admin and clinical team provide an excellent service. Thank you for all your hard work and looking after us. I have been a patient here for over 13 years and would never go anywhere else.
Visited December 2023
Review titled The Grange Medical Practice
Replied on 04 January 2024
Dear patient Thank you for taking the time to leave this outstanding review. I'm delighted you are receiving quick responses to your Patchs requests, and this online consultation tool can help improve access for our patients. It is our pleasure to serve our patients and community, and your kind words will inspire our whole team. Kind regards DS
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Review titled Bad practice
Rated 1 star out of 5
by Christopher Horner - Posted on 02 January 2024
Not very good advice from receptionist. I have already spoken to a manager who was going to listen to my phone calls. I still have not had a response?
Visited December 2023
Review titled The Grange Medical Practice
Replied on 03 January 2024
Dear Christopher I'm sorry to have received this review, especially after we had discussed the matter at length and explored your ideas about how things could have been improved. I did indeed retrieve the calls you informed me about and I provided feedback to the individuals involved. I sincerely hope you will have a better experience in future. Kind regards DS
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Review titled Good visit
Rated 4 stars out of 5
by Anonymous - Posted on 02 January 2024
When i booked that appointment i asked the receptionist about a phone call assessment with a doctor as all i needed was antibiotics for a uti i was told i would have to see a doctor in case they needed a urine sample,when i saw the doctor she said we could have done this over the phone . However on the day i was very impressed booked in took minutes had a wait of about 10mins saw the doctor she all ready had my symptoms from when i booked the appointment gave me some antibiotics then on my way . Really good experience and i would recommend this surgery on this visit
Visited December 2023
Review titled The Grange Medical Practice
Replied on 03 January 2024
Dear patient Thank you for taking the time to let us know about your recent visit to the Practice. I'm delighted to hear about your short waiting time and that you would recommend the surgery to friends and family. Kind regards DS
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Review titled Quick response
Rated 5 stars out of 5
by Anonymous - Posted on 04 January 2024
The patchs system is very effective. I had an immediate response ( in the middle of the busy holiday period). My query was dealt with very quickly and the response was communicated through my chosen method. This is an excellent tool for patients to use with a common sense approach. It reduces the need for endless back and forth phone calls with the surgery and frees up doctors appointments for those that need them . I have seen a huge improvement in the services provided by this practice.
Visited December 2023
Review titled The Grange Medical Practice
Replied on 04 January 2024
Dear patient Thank you for taking the time to let us know your thoughts about the new Patchs online consultation tool. I'm pleased you have been able to use this with good results, and appreciate the additional access this method offers our patients. You are absolutely right, more patients being able to use Patchs will improve access for those who cannot, and who really need us. Kind regards DS
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Review titled A really great practice.
Rated 5 stars out of 5
by Anonymous - Posted on 02 January 2024
The Grange Medical Practice have improved immensely. No long waiting lines when phoning the surgery, able to get appointments reasonably quickly. From the receptionists and call operators to the nurses and doctors - they're all extremely helpful. I'm pleased the practice has improved so much making it approachable and not off putting should a medical problem arise. Well done to all the team and staff involved in achieving this - Thank You!
Visited December 2023
Review titled The Grange Medical Practice
Replied on 03 January 2024
Dear patient Thank you for leaving this outstanding review and recognising our efforts in improving the service over the past few years. We strive for excellence and it's nice to hear patients are benefiting from our hard work. Kind regards DS
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Review titled Very poor
Rated 1 star out of 5
by Doreen - Posted on 01 January 2024
Got asked to go for blood test and was told over phone needed stool test aswell ,went on a Thursday had bloods picked up Sample bottle, handed back in Friday ,phoned back wk later for results reception had no idea about it said there was no form for it All the while my symptoms have been going on for 14 months ,its ridiculose how they can loose samples ,definitely move GP if there was a decent 1 in area .
Visited December 2023
Review titled The Grange Medical Practice
Replied on 02 January 2024
Dear Doreen I'm sorry to hear about your recent experience at the Practice. I'm sorry to hear that you were told your sample was lost. This is wholly unacceptable, and I would like to investigate the matter further. It could be that the hospital lab had rejected the sample, rather than it being lost. Please will you contact the surgery directly so we can take some more information and investigate this as a complaint. Kind regards DS
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Review titled Unhelpful staff
Rated 2 stars out of 5
by Anonymous - Posted on 02 January 2024
Everytime I call its very difficult to get a appointment. At times the staff are not willing to listen and they are not helpful.
Visited December 2023
Review titled The Grange Medical Practice
Replied on 03 January 2024
Dear patient I'm sorry to hear about your recent experience and would be more than happy to help you get an appointment and/or suitable treatment or advice. I would encourage you to email or call the practice to provide more information about your contact, so I am able to investigate the matter and provide feedback and training to those invovled. Kind regards DS