The Grange Medical Practice
Fartown Grange, Spaines Road, Huddersfield, HD2 2QAContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Constant support
Rated 5 stars out of 5
by Sharon Horsfield - Posted on 22 January 2025
Spoke to a receptionist yesterday extremely helpful and got a pharmacist appointment today all 5 star service well done all the Grange Staff can’t want more
Visited January 2025
Review titled The Grange Medical Practice
Replied on 23 January 2025
Dear Sharon Thank you for taking the time to leave this wonderful review. Everyone in the practice will be delighted to know we're supporting you in a 5-star manner. Kind regards DS
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Review titled Very good telephone support
Rated 4 stars out of 5
by Katarzyna Wagstaff - Posted on 09 December 2024
I’ve spoken to L, she was super nice and supportive. She assured me that I will get help and support I need. Thank you.
Visited December 2024
Review titled The Grange Medical Practice
Replied on 10 December 2024
Dear Katarzyna Thank you for taking the time to leave a review and fabulous 4-star rating. Our team will be delighted to feel appreciated by you, and I am pleased you have received a great service. Kind regards DS
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Review titled Great Surgery extremely professional
Rated 5 stars out of 5
by Sharon Horsfield - Posted on 28 October 2024
Had a query about a referral within 60 minutes my email was answered and all good fantastic response lovely staff and all friendly and respectful
Visited October 2024
Review titled The Grange Medical Practice
Replied on 10 December 2024
Dear Sharon Thank you for taking the time to leave a review and let us know about your recent experience. I am delighted you rate the service as 5-stars, and that you were supported with a speedy response to your email. Kind regards DS
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Review titled Reliable practise
Rated 5 stars out of 5
by Anonymous - Posted on 28 October 2024
Had a query re my treatment sent an email was answered within the hour by a member of staff fantastic service and really lovely GPS also been with his practice 70 years and will never change
Visited October 2024
Review titled The Grange Medical Practice
Replied on 10 December 2024
Dear patient Thank you for this outstanding 5-star review and for sharing your experience of the Practice. I'm delighted our team are taking great care of you. Kind regards DS
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Review titled Message Board
Rated 4 stars out of 5
by Anonymous - Posted on 04 October 2024
Previously on my visit for years we have had a board which brings when the doctor is ready for you. It tells you when the doctor is ready, which doctor you’ll be seeing and room number. This month I have attended 3 times and all 3 times the doctor has had to come out to call us and I feel this is not convenient for both the patient and doctor because it cuts into the time of our appointments. We are already limited to 10 minutes and now that the doctor is having to come to reception to call us and take us is taken from our appointment time. Also our names are not always easy to pronounce so would be better to have the appointments back on the board and make life easier for everyone
Visited October 2024
Review titled The Grange Medical Practice
Replied on 12 October 2024
Dear patient Thank you for taking the time to leave a review about your recent experience. I completely understand your concern about being greeted at the waiting room by the clinician. Many patients have commented about how this enhances the personal touch and strengthens the doctor-patient relationship. We are continually reviewing our processes and will use your helpful feedback in future reviews and decision making. If you would like to regularly suggest how we can improve services, please get in touch and join the Patient Participation Group - a group of patients who work with Practice staff to develop Practice services. Kind regards DS
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Review titled Foul Receptionists
Rated 1 star out of 5
by Anonymous - Posted on 25 September 2024
I was talked over and shouted at when I arrived to collect blood forms. It took 45mins waiting and then a barrage of sighs and sarcasm from the administration staff who came to assist the receptionist who apparently was training. I do suggest that manners are incorporated into this training. We were told that my 90year father had to come back later as the receptionist did not have time to print off forms as it was now dinner time. I do suggest an alternate practise or the local health authority to investigate the receptionist attitude and offer them training. Hope to see this implemented.
Visited September 2024
Review titled The Grange Medical Practice
Replied on 12 October 2024
Dear patient I am sorry to have received your review and to learn about your recent experience at reception. Training and development is very important to our whole team, and your feedback will be used to improve services. It would be helpful if you could email or contact the practice to provide some specifics about your visit. This would help us feedback directly to those involved. I sincerely hope you have a better experience next time. If you have any feedback at your next visit - please do not hesitate to ask to speak to a manager, so you can be fully assisted immediately. Kind regards DS
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Review titled Bad Receptionist & Adminstration Staff
Rated 1 star out of 5
by Anonymous - Posted on 25 September 2024
Unfortunately this practice has gone down hill at the hands of the non medical staff. Namely the receptionists. A very comfortable experience. I was belittled by three receptionists. Two of whom have been there for years and it is common practise for them. The tone and manner in which they speak and conduct themselves is not ethical. I asked for a medication review and was told that I had one 6 months and would not be allowed. However, I desperately needed this as I was having side effects. They were adamant this was not possible. I advised one of them that I shall be putting in a review she merely pulled off her glasses, grinned and laughed, I don’t care. This behaviour left me in tears. They behave like they are doctors and nurses but dont have the medical knowledge. Unfortunately I was not the only one sat in the waiting room who had such a bad experience. The issues around non medical staff needs addressing please practice manager.
Visited September 2024
Review titled The Grange Medical Practice
Replied on 12 October 2024
Dear patient I am sorry to hear about your recent experience. This is certainly not how we expect our patients to be treated. Please email us or contact us directly to provide more information about your visit and experience, to assist us in having direct conversations with those involved. I hope you have a better experience next time you contact us. However, if you have any feedback at your next visit, please ask to speak to a manager and we will be happy to work through your concerns. Kind regards DS
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Review titled Failure
Rated 2 stars out of 5
by Fred Tidball - Posted on 11 September 2024
I was sent a message saying that I would be contacted today with results of blood pressure readings. Despite being in all day, no call has been received. We're I to not attend for an appointment I would be fined. This failure on your part has caused me distress wondering just how unwell I am.
Visited September 2024
Review titled The Grange Medical Practice
Replied on 12 September 2024
Dear Fred I am sorry to hear about your recent experience, specifically about not being contacted as promised or expected. I have asked a member of our team to call you and support with your concerns. I hope this will aleviate your concerns and provide you with assurance. Kind regards DS
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Review titled Unprofessional & Rude Front Desk/Reception & Admin
Rated 1 star out of 5
by Anonymous - Posted on 25 September 2024
The front of house/reception staff are incredibly rude and discourteous. There is obviously a lack of training here. The ladies spent the majority of time chatting to each other and drinking casually whilst allowing the queue to snake around. We had to wait in excess of 1 hour to speak to one of them who them tried to give out medical advise incorrectly. This is dangerous practice. Later I spoke to a pharmacist elsewhere who was appalled by this. There were also 4 other patients arguing with the staff who were extremely vile. The practice need to employ better reception staff or train these ladies on how to behave empathetically.
Visited September 2024
Review titled The Grange Medical Practice
Replied on 12 October 2024
Dear patient I am sorry to hear about your recent experience and of your observations of the receptionists. This is certainly not what we expect for our patients, so thank you for bringing this to our attention. I would be grateful if you could contact us to provide some additional information and specific details. This will enable us to have direct conversations with those involved. I hope you have a better experience next time. However, if you are not entirely satisfied, please ask to speak to a manager so we can resolve any issues immediately. Kind regards DS
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Review titled Great service
Rated 5 stars out of 5
by PIOTR RYBINSKI - Posted on 07 August 2024
I'd like to thank you for the service and great support. Nice receptionists, excellent nursing staff understand my problems and provide solutions, organising entire process of checking and dealing with the issue I had. The nurse dealt with me was passionate about providing outstanding patient care with exceptional attention to details. This lady is NHS role model. Thank you Another happy patient.
Visited August 2024
Review titled The Grange Medical Practice
Replied on 29 August 2024
Dear Piotr Thank you for taking the time to leave such a wonderful review. I am pleased to know you recieved a thorough appointment and excellent care. You are most welcome, and it is our pleasure to serve you. Kind regards DS