Groves Medical Centre
171 Clarence Avenue, New Malden, Surrey, KT3 3TXContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great practice, great nurse
Rated 5 stars out of 5
by Yoojin - Posted on 02 April 2025
I had an appointment and the experience was very pleasant. Staff/nurse were very welcoming, friendly, helpful and professional. The appointment went very well. I was guided thoroughly, provided with information related to the procedure I was going to have, not only that but she also answered my questions very thoroughly. The nurse was very cautious, caring and of course professional. I had a very pleasant experience at my GP today.
Visited April 2025
Review titled Groves Medical Centre
Replied on 07 April 2025
Dear Patient Thank you very much for your feedback and comments. The practice is committed to providing high-quality care and patient satisfaction. We will share your positive experience with the whole team, who are always appreciative when patients tell them of the positive impact they have had.
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Review titled Excellent Well Woman Appointment
Rated 5 stars out of 5
by Sally - Posted on 14 April 2025
I have been seeing Karolina with issues concerning the Menapause. I feel so lucky to have a well woman nurse and facility avaliable to me at The Groves. Karolina is friendly,very understanding,compationate and knowledgeable with all the concerns I have had.She has helped me so much and I have finally found an HRT suitable for me.She is an asset to The Groves.Thankyou for everything Karolina.
Visited April 2025
Groves Medical Centre has not yet replied.
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Review titled Helpful
Rated 5 stars out of 5
by Janette Reed - Posted on 09 April 2025
When the on line procedure has been navigated successfully, staff are helpful. The call back facility has removed some of the stress associated with me getting an appointment booked on Monday 7 April.
Visited April 2025
Review titled Groves Medical Centre
Replied on 09 April 2025
Dear Patient Thank you very much for your feedback and comments. The practice is committed to providing high-quality care and patient satisfaction. We will share your positive experience with the whole team, who are always appreciative when patients tell them of the positive impact they have had.
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Review titled Prompt and Comprehensive Attention
Rated 5 stars out of 5
by Joseph Farrugia - Posted on 27 March 2025
Concern was raised about my medications. An appointment with the in-house pharmacist was arranged immediately and I received good advice about the medications prescribed.
Visited March 2025
Review titled Groves Medical Centre
Replied on 27 March 2025
Dear Patient Thank you very much for your feedback and comments. The practice is committed to providing high-quality care and patient satisfaction. We will share your positive experience with the whole team, who are always appreciative when patients tell them of the positive impact they have had.
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Review titled Very good practice
Rated 5 stars out of 5
by Graham Barker - Posted on 05 April 2025
Send within one day but wait for minor surgery 2 months. If there are three GPs with an interest in minor surgery why only 5 operations each week performed?
Visited March 2025
Review titled Groves Medical Centre
Replied on 09 April 2025
Dear Patient Thank you very much for your feedback and comments. The practice is committed to providing high-quality care and patient satisfaction. Therefore I will share your feedback regarding minor surgery availability with the management team to review.
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Review titled Great Practice
Rated 5 stars out of 5
by Anonymous - Posted on 13 March 2025
This morning my husband and I both had our Diabetes Review. The doctor was clear and informative in a friendly and professional way; answering our questions and concerns thoroughly. Our whole experience was very positive. This Practice is always organised and efficient. The staff are friendly and helpful and operate in a professional manner; answering questions and concerns thoughtfully giving their utmost in a clean and welcoming environment.
Visited March 2025
Review titled Groves Medical Centre
Replied on 07 April 2025
Dear Patient Thank you very much for your feedback and comments. The practice is committed to providing high-quality care and patient satisfaction. We will share your positive experience with the whole team, who are always appreciative when patients tell them of the positive impact they have had.
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Review titled Wonderful doctor
Rated 5 stars out of 5
by Anisa Ghauri - Posted on 06 March 2025
My doctor is a very kind and good person.She takes her time to make you comfortable.My Diabetes has improved a lot since I am seeing her.I would recommend her to all.
Visited March 2025
Review titled Groves Medical Centre
Replied on 07 March 2025
Dear Patient Thank you very much for your feedback and comments. The practice is committed to providing high-quality care and patient satisfaction. We will share your positive experience with the whole team, who are always appreciative when patients tell them of the positive impact they have had.
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Review titled A practice that listens and doctors that care
Rated 5 stars out of 5
by Anonymous - Posted on 03 February 2025
I have an ongoing issue, I can email in and request to see the same GP which is important and can organise an appointment in a sensible fashion and lead time. The GP shows real interest and care, listens, offers advice and is proactive as much as possible. I consider myself very lucky to have the groves as my GP surgery.
Visited February 2025
Review titled Groves Medical Centre
Replied on 04 February 2025
Dear Patient Thank you very much for your feedback and comments. The practice is committed to providing high-quality care and patient satisfaction. We will share your positive experience with the whole team, who are always appreciative when patients tell them of the positive impact they have had
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Review titled Helpful and supportive
Rated 5 stars out of 5
by Stephen Pretlove - Posted on 13 February 2025
I have been having significant issues setting up my NHS app, particularly in trying to connect the app with my medical records held at the Groves Medical Centre. This has been going on for over six weeks with the NHS app support team. I contacted the Groves this afternoon asking them to help me with this and within an hour they had dealt with the situation, which was complex, and had resolved the situation quickly and efficiently, and I am very impressed with how helpful and supportive they have been.
Visited February 2025
Review titled Groves Medical Centre
Replied on 24 February 2025
Dear Patient Thank you very much for your feedback and comments. The practice is committed to providing high-quality care and patient satisfaction. We will share your positive experience with the whole team, who are always appreciative when patients tell them of the positive impact they have had.
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Review titled Fantastic Practice
Rated 5 stars out of 5
by Adil Al-Nahhas - Posted on 18 February 2025
I was reviewed by the practice pharmacist. She was extremely professional and very pleasant. She went through my history and checked my medications and gave me good advice. She also booked me for routine blood tests that I require.
Visited February 2025
Review titled Groves Medical Centre
Replied on 24 February 2025
Dear Patient Thank you very much for your feedback and comments. The practice is committed to providing high-quality care and patient satisfaction. We will share your positive experience with the whole team, who are always appreciative when patients tell them of the positive impact they have had.