The Hamilton Practice
Keats House, The Fairway, Bushfair, Harlow, Essex, CM18 6LYContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Awful practice
Rated 1 star out of 5
by Anonymous - Posted on 22 August 2022
New system is terrible. Told doctor has 48 hours to get back to me yet out of hours want me to be seen today. Also have complicated medical history where infections etc can’t be left. Tried to look for email on website there was none and the new system had been put on pause. Absolutely terrible system. Urgently needs re looking at and to be changed.
Visited August 2022
Review titled The Hamilton Practice
Replied on 20 October 2022
Dear anonymous patient Thank you for your review of our new system and any feedback, positive or negative, is welcome. The 48 hour time factor is a guide. Our clinicians aim to review the medical requests the day they are received, depending on the time it is received, as our system is generally available during our opening hours of 8.00am to 6.00pm. All medical requests are reviewed by a doctor at the first point of contact and if the clinician needs to see a patient on the same day, they will action this. When you send in your medical request via the new system, the doctor will view this alongside your medical records and will be completely aware of your previous history in order to make their clinical judgement. Primary Care is not a same day emergency service, however we endeavour to meet the needs of our patients which is why all medical requests are clinically assessed by a doctor. Our patient feedback shows that most of our patients are finding their appointment with the doctor is much sooner than the old system and that their medical issues are being dealt with in a shorter time frame. Our website and Facebook page has a visible link or button for you to click on to send in your medical or admin request and you do not need to search for the email address. Once you have the link, you do not need to search for it again as it is always the same. Please do not hesitate to discuss your concerns with us in person so that we can hopefully reassure you. Kind regards. The Hamilton Practice