The Healthcare Centre
Flintoff Way, Deepdale, Preston, Lancashire, PR1 5AFContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Excellent practice
Rated 5 stars out of 5
by Anthony Robinson - Posted on 02 May 2024
Would like to leave my appreciation of the 2 drs and nurse I seen today 1 for all the hard work put in with my illness with care and compassion and 1 for the minor surgery excellent job also very careing and compassion and the nurse who always puts me at ease with her careing passionate role ,and thankyou each and every staff member fantastic team work .one very happy patient.
Visited April 2024
Review titled The Healthcare Centre
Replied on 03 May 2024
Dear Mr Robinson - Thank you so much for taking the time to leave a review regarding your multiple experiences at the practice recently. I spoke with you personally at your latest appointment as you were struggling with the NHS choices app and I know how important it was to you for this review to be passed to the team with specific mentions for Dr Malik and Jo-Anne. I have shared your review with the whole team as reviews like this do mean a great deal to us. It is always good to hear comments such as you were treated with care and compassion, thank you for your kind words. Best wishes Jane Goulding – Practice Director
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Review titled Good service
Rated 4 stars out of 5
by Sangeeta Rai - Posted on 24 April 2024
The service is great. The online system makes the job efficient. I only wish if i could access my blood results online in the future.
Visited April 2024
Review titled The Healthcare Centre
Replied on 24 April 2024
Dear Miss Rai - Thank you so much for taking the time to leave a review regarding your experience at the practice recently and the online system / services. I have shared your review with the whole team as reviews like this mean a great deal to us. It is always good to receive feedback about the team and the care we provide to our patients. In terms of accessing your results, you have medical record access so you should already be able to see your blood results already? If you have issues accessing please contact one of the team for support with patient access / NHS app. Kind Regards – Jane Goulding – Practice Director
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Review titled Wonderful GP
Rated 4 stars out of 5
by Donna - Posted on 01 May 2024
After a few weeks of illness visits to hospital seeing various doctors conflicting information and lots of stress . I was seen by a lovely lady doctor at the healthcare centre last week. I have to say what an absolute difference she made to me! , I only have the highest praise for her caring, empathetic manner, she put me at ease right away was so understanding and interested , but mostly- (I felt listened too)!!!. An absolute credit to her profession and the practice!! ...thank you so much! I have been seen today for a BP review by a lady who again comes across as a warm, caring understanding ,empathetic person!! ..this makes so much difference to your whole experience..so again thank you for your kindness .. !!!
Visited April 2024
Review titled The Healthcare Centre
Replied on 01 May 2024
Dear Donna - Thank you so much for taking the time to leave a review regarding your multiple experiences at the practice recently. I have shared your review with the whole team as reviews like this mean a great deal to us. It is always good to hear comments such as warm, caring, understanding, empathetic, kind, thank you once again for your kind words. Kind Regards – Jane Goulding – Practice Director
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Review titled Overall good experience
Rated 4 stars out of 5
by Musarrat - Posted on 24 April 2024
The initial effort in getting an appointment was a long process and the wait I had to experience whilst I had a confirmed date was also long. However, as usual the service I experienced at the GP was great, and there are no complaints on this end!
Visited April 2024
Review titled The Healthcare Centre
Replied on 26 April 2024
Dear Musarrat - Thank you so much for taking the time to leave a review regarding your experience at the practice recently. I have shared your review with the whole team as reviews like this mean a great deal to us. If you would like to provide us with some feedback regarding the appointment making process, please contact the practice and speak to one of the management team. Kind Regards – Jane Goulding – Practice Director
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Review titled Great Doctor
Rated 5 stars out of 5
by michael law - Posted on 24 April 2024
The doctor is brilliant. He went above and beyond to help me on the way to finding out what's causing the problems.
Visited April 2024
Review titled The Healthcare Centre
Replied on 24 April 2024
Dear Mr Law - Thank you so much for taking the time to leave a review regarding your experience at the practice recently. I have shared your review with Dr Chesworth and the whole team as reviews like this mean a great deal to us. It is always good to receive feedback about the team and the care we provide to our patients. Kind Regards – Jane Goulding – Practice Director
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Review titled Fantastic surgery
Rated 5 stars out of 5
by Glenn parkinson - Posted on 07 March 2024
The doctor was excellent and went out of her way to reassure me. As always the surgery is very professional and gives you its upmost confidence
Visited March 2024
Review titled The Healthcare Centre
Replied on 08 March 2024
Dear Mr Parkinson – Thank you so much for taking the time to leave a review regarding Dr Mounsey and the surgery. I have shared your review with the whole team as reviews like this are very motivational and mean a great deal to us. Kind Regards Jane Goulding – Practice Director
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Review titled Great GP!
Rated 5 stars out of 5
by Amanda Kennedy - Posted on 30 March 2024
Received great advise and help from an amazing GP who actually cares. The Dr I saw is a great listener and you can tell he is passionate about his job. The NHS need more Poole like him.
Visited March 2024
Review titled The Healthcare Centre
Replied on 02 April 2024
Dear Mrs Kennedy – Thank you so much for taking the time to leave a review regarding your experience at the practice recently. I note you have seen Dr Chesworth so I have shared your review with him and the whole team as reviews like this mean a great deal to us. It is always good to hear that you felt listened to and you are happy with the care you received. Kind Regards – Jane Goulding – Practice Director
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Review titled Dermentia
Rated 5 stars out of 5
by Anonymous - Posted on 11 March 2024
Mum visited a doctor he was very caring and very helpful in getting my mum immediate care in hospital and now a care home for her, I will be forever grateful for his help and concern about my mum.
Visited February 2024
Review titled The Healthcare Centre
Replied on 11 March 2024
Dear Sir or Madam – Thank you so much for taking the time to leave a review regarding the care you and your Mum received at the surgery recently. I have shared your review with the whole team as reviews like this mean a great deal to us. I am happy to hear that the Doctor arranged the immediate and long term care needs for your Mum. Kind Regards – Jane Goulding – Practice Director
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Review titled Excellent consultation
Rated 5 stars out of 5
by Keith Turnbull - Posted on 06 February 2024
I had a consultation with the surgery pharmacist today to discuss my medication needs and adjust them accordingly. The pharmacist was extremely helpful and discussed my requirements in full, and adjusted where necessary as well as asking if had other medication needs. Fully satisfied with the outcome.
Visited February 2024
Review titled The Healthcare Centre
Replied on 09 February 2024
Dear Mr Turnbull - Thank you so much for the review regarding your recent experience at the practice relating to your appointment with our Clinical Pharmacist. We really do appreciate the review and I am so pleased to hear that you found the consultation extremely helpful and that you were satisfied with the outcome. I have shared your review with the whole team as reviews like this mean a great deal to us. Thanks - Jane Goulding – Practice Director
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Review titled Appointments always available
Rated 5 stars out of 5
by Dawn Murray - Posted on 06 February 2024
I'm a teacher and getting an appointment term-term can be difficult, but the online booking booking app means I can always book an early appointment in a morning or an out-of-hours or Saturday appointment if needed - I was seen at 6.30pm today. I always have the choice of choosing my doctor, but everyone at The Health Centre, doctors, nurses, receptionists, are all wonderful. I'm always taken seriously, always listened to and always treated as if my concerns are valid and important - this was not my experience at other GP surgeries. If only all GP surgeries were like this.
Visited February 2024
Review titled The Healthcare Centre
Replied on 13 February 2024
Dear Mrs Murray - Thank you so much for taking the time to leave a review regarding our appointment system and your experiences at our practice with the team. I am really pleased to hear such positive feedback as we have worked very hard to try and improve our appointment booking systems and access. I have shared your review with the whole team as reviews like this are very motivational and mean a great deal to us and the feedback is very useful. Thank you again for your kind words and taking the time to leave a review. - Jane Goulding – Practice Director