The Height General Practice
The Surgery, 355 Bolton Road, Salford, Greater Manchester, M6 7NJContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Good practice
Rated 4 stars out of 5
by Rachel - Posted on 06 August 2024
All of my questions were answered in a way that I understood and a blood test was taken. All tests completed
Visited August 2024
Review titled The Height General Practice
Replied on 06 August 2024
Thank you for your feedback! We're glad to hear that all of your questions were answered clearly and that your blood test and other tests were completed smoothly. If you have any further questions or need additional assistance, please don't hesitate to reach out.
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Review titled Friendly & professional
Rated 5 stars out of 5
by Natalie - Posted on 23 July 2024
I felt well cared for by a competent and friendly professional. All the staff were welcoming and polite.
Visited July 2024
Review titled The Height General Practice
Replied on 23 July 2024
Thank you for your kind feedback regarding your recent visit to our practice. We are delighted to hear that you felt well cared for by our competent and friendly professional team. It is our goal to ensure that every patient feels welcomed and receives the highest quality care. Our entire staff takes great pride in providing a positive and supportive environment, and your comments affirm that we are meeting our objectives. Your feedback is very much appreciated and will be shared with the team. If you have any further questions or need assistance, please do not hesitate to reach out. We are here to help. Thank you Chloe Stott Practice Manager
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Review titled Good practice
Rated 5 stars out of 5
by Claire smith - Posted on 31 July 2024
Came to see the nurse rachel had a good chat about my cholesterol im not due back until before Christmas now shes a great listener and the staff on reception are lovely
Visited July 2024
Review titled The Height General Practice
Replied on 01 August 2024
Thank you for your kind feedback regarding your recent visit with Our practice Nurse Rachel. We are pleased to hear that you had a productive discussion about your cholesterol and that you found Rachel to be a great listener. We are also delighted to know that you had a positive experience with our reception staff. Your comments are very encouraging and will be shared with the entire team. If you have any further questions or need assistance before your next visit, please don't hesitate to reach out. Thank you once again for your kind words. Kind Regards Chloe Stott Practice Manager
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Review titled Prompt and effective care
Rated 5 stars out of 5
by Anonymous - Posted on 19 July 2024
Asthma annual checkup was scheduled by practice and we were given valuable advice on how to manage condition
Visited July 2024
Review titled The Height General Practice
Replied on 19 July 2024
Thank you for your kind feedback regarding your recent asthma annual check-up at our practice. We are delighted to hear that you found the advice provided to be valuable in managing your condition. At The Height General Practice our primary goal is to ensure that our patients receive comprehensive and effective care. It is gratifying to know that our efforts have had a positive impact on your asthma management. If you have any further questions or need additional support, please do not hesitate to reach out to us. We are always here to assist you in any way we can. Thank you once again for your positive feedback. We look forward to continuing to provide you with the best possible care. Kind Regards Chloe Stott Practice Manager
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Review titled Great Practice and staff
Rated 5 stars out of 5
by julie smith - Posted on 15 April 2024
I managed to get an appointment for a few days later regarding an ongoing infection i have. The member of staff who i was dealing with was wonderful, very polite and considerate and very much was trying to deal with my needs. I am in this industry so understand how difficult it is within the surgery to please everybody. I was happy with all the information and signposting i was given. I have been in this surgery for 10 years now and have never had any problems. Keep up the good work and thank you.
Visited April 2024
Review titled The Height General Practice
Replied on 28 January 2025
Thank you so much for your review! We're really pleased to hear that you had a positive experience, especially when dealing with an ongoing infection. It means a lot that you recognise the effort our staff puts into meeting your needs, and we truly appreciate your understanding of how challenging things can sometimes be. Kind Regards Chloe Stott Practice Manager
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Review titled Unprofessional they have a duty of care
Rated 1 star out of 5
by Anonymous - Posted on 15 February 2024
Aim moving to a new Doctors and waiting for the registration to complete, in the meantime I need care and due a B12 top up injection. I called on Monday told no appointments available also nothing going forward ( quite clear this because i have given the practice a poor review) the receptionist was polite and could only say call when the nurse was in Wednesday 2 hrs trying to get through as they r nocking my calls ! Doctors have a duty of care and maintain treatment even if u have made a complaint about their back office my complaint was not about the Doctors but a member of staff who tried calling me after the review continually and leaving voicemails saying its regarding your recent ECG at home device !! To distress a patient like that is completely unacceptable and in the meantime I have to wait for the injection which effects other treatment. Stay Clear of the Place
Visited February 2024
Review titled The Height General Practice
Replied on 26 February 2024
Dear Patient, Many thanks for your feedback. We are sorry that your recent experience has not been a positive one. Please can you contact the surgery on 0161 736 5282 and ask to speak with the Practice Manager, So we can investigate this matter for you with the full details of the complaint. Thank you
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Review titled GP hung up on me mid-sentence during telephone appointment
Rated 1 star out of 5
by Anonymous - Posted on 27 January 2024
I booked a telephone appointment with a GP and after 5 minutes they abruptly hung up on me mid-sentence, before resolving the issue, or giving me a chance to explain. I was not being rude to the gp - but was just asking questions about my ongoing medication. I thought it may have been a technical issue, so contacted the reception (who were very helpful and professional) and left a note for the gp to call me back - as my questions had not been answered - but they never did. I appreciate that everyone has bad days and they may have been busy - but I found this very disrespectful and upsetting. This makes me feel very anxious and reluctant to reach out to the gp practice if I need help in the future.
Visited January 2024
Review titled The Height General Practice
Replied on 31 January 2024
Dear Patient, Many thanks for your feedback. We are sorry that your recent experience has not been a positive one. Please can you contact the surgery on 0161 736 5282 and ask to speak with the Practice Manager, So we can investigate this matter for you with the full details of the complaint. Thank you
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Review titled Not impressed
Rated 1 star out of 5
by Paul - Posted on 02 January 2024
So after testing positive for covid on the 19 September and with underlying health conditions & feeling extremely unwell I tried to get through most of the day, to request Covid meds as given previously given,due to my vulnerability, my last call was at 18.15 left holding on the phone they left me holding till the practice closed !!!! I then tried to request via Patches their preferred contact root this I got a message on Patches to say surgery now closed for staff training 20/04/2023 Great I sent the following message to the practice ( feeling very unwell) I have tried to get through on the phone most of today and tried your preferred contact root Patches date April 23 etc Aim not sure who your practice manger is ( someone needs a word ) but this message is 9 months out of date. I’ve tested for covid 2 days ago and feeling worse breathing I need the Doctor to sort covid meds as per last infection. Please advise u have received this message.. I will be changing GP in the New Year year Your Practice It is below standard and why r u sending me review messages when seen, latest today when u ring they don’t know what it’s about In the past I’ve given the practice great reviews on surveys your now a 1 Very Poor I don’t think harsh, the following Day I had two calls / messages from blank re my message to discuss my email ( too poorly to take) one 1 message please contact the surgery re your recent ECG ( had a ECG monitor on for 3 days a few days earlier) he just didn’t won’t a complaint, no contact since !! On Thursday 28th December I received a letter from my consultant via the MyMft copied to the The Height General Practice, copied and emailed to the practice to make sure a prescription was sent to the pharmacy asap No response and on checking with the Pharmacy lunchtime today 02/01/24 nothing sent via the doctors !!!! It gets Worse on calling to check on the prescription 3 in the queue call back 5 in the Queue so on for over an hour tried from from home number disconnect me and the same on my mobile when with holding my number. Gets worse I try patches again aim blocked, so go to NHS site I have an appointment on the 4 Jan with Amin No Call No Letter A Total Disgrace And in the meantime aim getting worrying results from my consultant It’s absolutely Disgraceful
Visited December 2023
Review titled The Height General Practice
Replied on 29 January 2025
Dear Patient I am sorry for any inconvenience caused with your issues and truly sorry we didn't meet your expectations, I am aware these issues were discussed on the telephone back when you posted this review but if you have any further feedback please give us a call back on 0161 736 5282 Kind Regards The Height General Practice
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Review titled Shocking attitude from the reception staff and doctors
Rated 1 star out of 5
by Anonymous - Posted on 07 December 2023
Reception staff are judgemental, unprofessional and unsupportive. They behave most of the time like patients get in their way and take patronising tone when they're unclear on patients' needs, lecturing them on what they consider appropriate terminology. Doctors give incomplete advice on how to take the medication they prescribe, make inappropriate comments or deliver message about a patient's health insensitively and give incorrect advice on care management (e.g. how test results would be communicated). They all disregard mental health needs of patients and are unapathetic.
Visited November 2023
Review titled The Height General Practice
Replied on 28 January 2025
We sincerely apologise for the delay in responding to your review. We truly value all feedback and are sorry that we didn't get back to you sooner. We hope that, since your initial review, your experience with our practice has improved, and that we have had the opportunity to address any concerns you may have had. Please don’t hesitate to reach out if there’s anything else we can do for you.