The House Partnership
99 Station Road, Redhill, Surrey, RH1 1EBContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Friendly and efficient
Rated 5 stars out of 5
by Anonymous - Posted on 18 November 2024
Appointment on time, blood test carried out along with a super helpful and friendly chat. Left extra happy as I could have a December appointment on the date/tine needed. Thank you!
Visited November 2024
Review titled The House Partnership
Replied on 18 November 2024
Thank you for taking the time to leave a 5-star review. We appreciate your support and are so pleased you have had a positive experience with our surgery. We will pass your feedback on to the wider team. Best Wishes, Rachel Lynch Practice Manager
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Review titled Vaccination
Rated 5 stars out of 5
by Anonymous - Posted on 02 November 2024
Very quick visit for flu and covid vaccination, no delays, appointment was on time. Nurse explained possible side effects.
Visited November 2024
Review titled The House Partnership
Replied on 04 November 2024
Thank you for taking the time to leave a 5-star review. We appreciate your support and are so pleased you have had a positive experience with our surgery. We will pass your feedback on to the wider team. Best Wishes, Rachel Lynch Practice Manager
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Review titled Poor
Rated 1 star out of 5
by Anonymous - Posted on 02 November 2024
Refused to do my Covid injection and only gave me my flu vaccine as i was there with my mum the staff there had attitude and I’m disappointed with them
Visited November 2024
Review titled The House Partnership
Replied on 04 November 2024
Dear Anonymous, Thank you for taking the time to leave feedback regarding your experience with the surgery. We are sorry to hear that your experience with our practice did not meet your expectations. We will always offer both Covid-19 and Flu vaccinations to those patients of the surgery who are eligible to receive it. If you were declined the Covid-19 vaccination this may mean you are not eligible this year. Please see below the national criteria for Autumn/Winter 2024 - You may be offered a COVID-19 vaccine if you: -are aged 65 or over -are pregnant -are aged 6 months to 64 years and have an increased risk of getting seriously ill from COVID-19 because of a health condition or treatment -live in a care home for older adults -are a frontline health or social care worker On a public space we are not be able to comment on individual cases as this would be a breach of confidentiality. I have tried to look into this further for you however cannot locate your record from the information provided. If you would like to discuss this with the practice please contact us on 01737 761 201 where we can discuss your experience in further detail. Thank you for your time and consideration and we hope to have the opportunity to discuss your concerns with you directly. Kind Regards, Rachel Lynch Practice Manager Greystone House Surgery
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Review titled Kind and understanding staff
Rated 5 stars out of 5
by Natalie - Posted on 15 November 2024
My nurse was very understanding. She could sense I was anxious and distracted me while I had a blood test. She was patient and kind. A lovely lady!
Visited November 2024
Review titled The House Partnership
Replied on 18 November 2024
Thank you for taking the time to leave a positive review. We appreciate your support and are pleased you had a positive experience at the surgery. We will share your feedback with the wider team. Best Wishes, Rachel Lynch Practice Manager Greystone House Surgery
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Review titled winter jabs (flu and covid)
Rated 3 stars out of 5
by Anonymous - Posted on 02 November 2024
welcomed by a volunteer, directed to reception, appointment checked, directed to medical staff, brief wait to be attended, a few questions to check identity and no allergic reactions, a jab in each shoulder (hardly felt a thing) and all done. In and out in five minutes, well organised and efficient.
Visited November 2024
Review titled The House Partnership
Replied on 04 November 2024
Thank you for taking the time to leave a review. We appreciate your support and are so pleased you have had a positive experience with our surgery. We will pass your feedback on to the wider team. Best Wishes, Rachel Lynch Practice Manager
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Review titled Great practice
Rated 5 stars out of 5
by Veronica Putman - Posted on 13 October 2024
I recently went to Greystone House surgery for my Covid and Flu jab and everything was running smoothly.
Visited October 2024
Review titled The House Partnership
Replied on 14 October 2024
Thank you for taking the time to leave a positive review Veronica. We appreciate your support and are pleased you had a positive experience at the vaccination clinic on Saturday. Best Wishes, Rachel Lynch Practice Manager
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Review titled Great Practice
Rated 5 stars out of 5
by Gina Dungate - Posted on 12 October 2024
Quick and efficient service received today many thanks. All staff very polite and considerate especially to those with mobility issues.
Visited October 2024
Review titled The House Partnership
Replied on 12 October 2024
Thank you for taking the time to leave a 5-star review Gina! We greatly appreciate your support and are delighted you had a positive experience with us at the recent Flu and Covid vaccination clinic. Best Wishes, Rachel Lynch Practice Manager
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Review titled Annual flu jab
Rated 5 stars out of 5
by Anonymous - Posted on 13 October 2024
Attended for flu jab, which I had booked online. All professional and quick. Didn't want the Covid jab and my decision was respected.
Visited October 2024
Review titled The House Partnership
Replied on 14 October 2024
Thank you for taking the time to leave a positive review. We appreciate your support and are pleased you had a positive experience at our vaccination clinic on Saturday. Best Wishes, Rachel Lynch Practice Manager
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Review titled what about carers.
Rated 4 stars out of 5
by Anonymous - Posted on 12 October 2024
My wife was not offered vaccination. She was last year so being told that you don't have her down as my carer is disappointing.
Visited October 2024
Review titled The House Partnership
Replied on 14 October 2024
Dear Anonymous, Thank you for taking the time to leave feedback regarding your experience with the surgery. We are sorry to hear that you are disappointed your wife was not offered a Covid-19 vaccination this year. The National criteria for this Autumn's Covid-19 vaccination has changed since last year so unfortunately your wife may no longer be eligible for the vaccine as your carer if she does not fit into one of the national categories. If your wife falls into one of the below categories, then she should be eligible for a vaccination and please contact the surgery: -Aged 65 or over -Have a serious long-term health condition -Are having treatment or medication that means you are at increased risk -Are pregnant -Are in long-stay residential care home for older adults -Are a frontline health and social care worker or staff working in care homes for older adults On a public space we are not be able to comment on individual cases as this would be a breach of confidentiality. If you would like to discuss this with the practice please contact us on 01737 761 201 where we can discuss your experience in further detail. Thank you for your time and consideration and we hope to have the opportunity to discuss your concerns with you directly. Kind Regards, Rachel Lynch Practice Manager
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Review titled Nice staff but seem disorganised
Rated 3 stars out of 5
by Andy - Posted on 12 October 2024
Seems this surgery is going downhill a bit. Have not had terrible experiences but it is not as good as it used to be. Had some very scary texts regarding my medication recently only to get another shortly afterwards to tell me not to worry. Was prescribed medication by my consultant only to have it questioned by gp. All sorted but had to go to consultant directly for a paper prescription. My condition is life changing so was so anxious about this. Walked past surgery next door today on my way to covid and flu jabs. No queues, no issues. Greydtone, queuing out of door onto the road. Should I move? Maybe.
Visited October 2024
Review titled The House Partnership
Replied on 14 October 2024
Dear Andy, Thank you for taking the time to leave feedback regarding your experience with the surgery. We are sorry to hear that your experience with our practice did not meet your expectations. On a public space we are not be able to comment on individual cases as this would be a breach of confidentiality. If you would like to discuss this with the practice please contact us on 01737 761 201 where we can discuss your experience in further detail. Thank you for your time and consideration and we hope to have the opportunity to discuss your concerns with you directly. In relation to our vaccination clinic on Saturday, I do apologise if the reason for the queue and delay was not communicated to you. Our team on the front door, front desk and queue line were consistently informing patients throughout the day for the reason for the delay to try and keep everybody informed and updated. Unfortunately the clinic started slightly later than expected due to a technical issue, as well as our supervising GP and multiple vaccinators calling in absent. We quickly arranged for another supervising GP to attend the site as without one this would have meant cancelling almost 800 patients (1600 vaccinations). I do apologise if this was not communicated to you as we did our best throughout the day to inform all patients, apologise for the wait and thank everyone for their patience. Kind Regards, Rachel Lynch Practice Manager