The Ivers Practice
Iver Doctors Surgery, 2 Grange Way, Iver, Buckinghamshire, SL0 9NUContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Helpful practice
Rated 3 stars out of 5
by Anonymous - Posted on 25 November 2023
Considerable improved reception and telephone service but still hard to get face to face appointments
Visited November 2023
Review titled The Ivers Practice
Replied on 27 November 2023
Dear Patient, Thank you for your kind feedback. We really appreciate you taking the time out to share your positive experience with us. We will share this comment with the whole team. Many thanks, The Ivers Practice
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Review titled Excellent service
Rated 5 stars out of 5
by Malcolm Davis - Posted on 25 November 2023
GP seen on day booked appointment and physiotherapist appointment made and follow up phone call received later same day to tell me to attend local hospital for X-ray for arthritis pain
Visited November 2023
Review titled The Ivers Practice
Replied on 27 November 2023
Dear Malcolm Davis, Thank you for your kind feedback. We really appreciate you taking the time out to share your positive experience with us. We will share this comment with the whole team. Many thanks, The Ivers Practice
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Review titled Behind the times with technology
Rated 1 star out of 5
by Anonymous - Posted on 14 November 2023
These practices are woefully behind the times when it comes to technical and digital investment. As the NHS is going through such a digital transformation this feels disappointing and has a huge impact on my patient experience. Good GPs have sadly left the practice and reception staff could benefit from some compassion and customer care training. Repeat prescriptions despite being available to order via an app do not work and you absurdly have to fill in a paper form and pop into the practice. Not ideal for patients who have long working days. Complaints take 7-14 days to respond to and the overall service delivered by the practice is average at best and disappointing and failing at worst. These practices need to move with the times get up to date with technology and ensure that patient interaction is effortless. It is sadly far from that at present. There is no online chat/messaging support and when you phone you have to be prepared to wait at least 15 minutes. Inefficient and sadly ineffective.
Visited November 2023
Review titled The Ivers Practice
Replied on 15 November 2023
Dear Patient, Thank you for sharing your feedback and we shall take your comments on-board. We are sorry that your experience didn’t match your expectations on this occasion. Due to anonymity of this comment, we are unable to fully investigate and provide a respond as the circumstances are unknown, if you wish to discuss the matter further, please contact our practice manager in writing. Many thanks, The Ivers Practice
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Review titled Flu, Covid & Pneumonia jabs
Rated 3 stars out of 5
by Anonymous - Posted on 03 November 2023
Had all 3 in the last 2 weeks, proactively contacted by sms, easy and quick to get appointments. Well done Iver HC
Visited November 2023
Review titled The Ivers Practice
Replied on 06 November 2023
Dear Patient, Thank you for your kind feedback. We really appreciate you taking the time out to share your positive experience with us. We will share this comment with the whole team. Many thanks, The Ivers Practice
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Review titled Great Practice
Rated 5 stars out of 5
by Anonymous - Posted on 21 November 2023
All the staff are great helpful and polite. Have no problem in arranging the day and time of appointments according to my requests.
Visited November 2023
Review titled The Ivers Practice
Replied on 22 November 2023
Dear Patient, Thank you for your kind feedback. We really appreciate you taking the time out to share your positive experience with us. We will share this comment with the whole team. Many thanks, The Ivers Practice
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Review titled Caring
Rated 4 stars out of 5
by Jill Miles - Posted on 02 December 2023
I had to see a Doctor and she spent time with me and I even have had a follow up phone call which was appreciated
Visited November 2023
Review titled The Ivers Practice
Replied on 05 December 2023
Dear Jill Miles, Thank you for your kind feedback. We really appreciate you taking the time out to share your positive experience with us. We will share this comment with the whole team. Many thanks, The Ivers Practice
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Review titled Great experience
Rated 4 stars out of 5
by N marett - Posted on 07 November 2023
Always go above and beyond Always listen no matter what the problem is. Nothing is ever a problem Always try to sort it out.
Visited November 2023
Review titled The Ivers Practice
Replied on 13 November 2023
Dear N marett, Thank you for your kind feedback. We really appreciate you taking the time out to share your positive experience with us. We will share this comment with the whole team. Many thanks, The Ivers Practice
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 11 November 2023
Always friendly and good service let you know when you are due any medical issues for any vaccinations that are needed as I am now over 65
Visited November 2023
Review titled The Ivers Practice
Replied on 13 November 2023
Dear Patient, Thank you for your kind feedback. We really appreciate you taking the time out to share your positive experience with us. We will share this comment with the whole team. Many thanks, The Ivers Practice
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Review titled Great Practice
Rated 5 stars out of 5
by Anonymous - Posted on 11 December 2023
Had my bloods taken by health care assistance. Good experience as always.Reception team very polite and helpful.
Visited November 2023
Review titled The Ivers Practice
Replied on 12 December 2023
Dear Patient, Thank you for your kind feedback. We really appreciate you taking the time out to share your positive experience with us. We will share this comment with the whole team. Many thanks, The Ivers Practice
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Review titled Decent help
Rated 4 stars out of 5
by Anonymous - Posted on 17 November 2023
Thankyou for taking time to listen and sort the problems out, including the referral. Got the appointment on the same day.
Visited November 2023
Review titled The Ivers Practice
Replied on 20 November 2023
Dear Patient, Thank you for your kind feedback. We really appreciate you taking the time out to share your positive experience with us. We will share this comment with the whole team. Many thanks, The Ivers Practice