The Ivers Practice
Iver Doctors Surgery, 2 Grange Way, Iver, Buckinghamshire, SL0 9NUContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Good Service
Rated 4 stars out of 5
by Anonymous - Posted on 28 November 2023
Received very good service this week. Can’t fault. Thank you. The changes you have made certainly show.
Visited November 2023
Review titled The Ivers Practice
Replied on 29 November 2023
Dear Patient, Thank you for your kind feedback. We really appreciate you taking the time out to share your positive experience with us. We will share this comment with the whole team. Many thanks, The Ivers Practice
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Review titled Great Practice
Rated 5 stars out of 5
by Anonymous - Posted on 11 December 2023
My wife was seen by the duty doctor. Thank you for the excellent care. Staff are extremely kind and helpful.
Visited November 2023
Review titled The Ivers Practice
Replied on 12 December 2023
Dear Patient, Thank you for your kind feedback. We really appreciate you taking the time out to share your positive experience with us. We will share this comment with the whole team. Many thanks, The Ivers Practice
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Review titled Great improvements...
Rated 5 stars out of 5
by Anonymous - Posted on 04 December 2023
Thank you... not sure what has changed, but something for the good... my last few visits have been smooth to book and the staff are very welcoming... great service to the community!
Visited November 2023
Review titled The Ivers Practice
Replied on 05 December 2023
Dear Patient, Thank you for your kind feedback. We really appreciate you taking the time out to share your positive experience with us. We will share this comment with the whole team. Many thanks, The Ivers Practice
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Review titled Very good
Rated 5 stars out of 5
by Anonymous - Posted on 09 December 2023
The doctor was not only attentive but very professional. He took every step to arrange a practical solution to my medical needs that I felt I needed help with.
Visited November 2023
Review titled The Ivers Practice
Replied on 11 December 2023
Dear Patient, Thank you for your kind feedback. We really appreciate you taking the time out to share your positive experience with us. We will share this comment with the whole team. Many thanks, The Ivers Practice
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Review titled Very helpful
Rated 5 stars out of 5
by Anonymous - Posted on 25 November 2023
The receptionist was great at fitting in an appointment at less than 1 day Doctor was excellent. Very meticulous and helpful
Visited November 2023
Review titled The Ivers Practice
Replied on 27 November 2023
Dear Patient, Thank you for your kind feedback. We really appreciate you taking the time out to share your positive experience with us. We will share this comment with the whole team. Many thanks, The Ivers Practice
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Review titled Great practice
Rated 5 stars out of 5
by Sue parsons - Posted on 22 November 2023
Wry quick thorough understanding by the dr and efficient , didn’t rush me and planned a call back to me to see how I am getting on
Visited November 2023
Review titled The Ivers Practice
Replied on 27 November 2023
Dear Sue Parsons, Thank you for your kind feedback. We really appreciate you taking the time out to share your positive experience with us. We will share this comment with the whole team. Many thanks, The Ivers Practice
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Review titled Great Caring Service
Rated 5 stars out of 5
by Anonymous - Posted on 23 November 2023
I called into the surgery yesterday to book a blood test for my wife , the receptionist was extremely helpful giving me an option of which of the two surgery’s would suit her. I also mentioned that I would like to see a G P to discuss an ongoing problem , outlining basically what my problem was . She offered me an appointment that very afternoon . Unfortunately I didn’t get the name of the medic I saw , he was extremely thorough and has referred me to a specialist along with immediate medication . Already the following day I’ve received confirmation appointment is being arranged . I cannot praise my experience with Iver Surgery enough, the receptionist and the medic that examined me .I’m aware the demands on the health service are at full stretch , so my sincere thanks for the help and compassion I’ve been given on this and previous recent visits.
Visited November 2023
Review titled The Ivers Practice
Replied on 27 November 2023
Dear Patient, Thank you for your kind feedback. We really appreciate you taking the time out to share your positive experience with us. We will share this comment with the whole team. Many thanks, The Ivers Practice
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Review titled Great Empathy
Rated 5 stars out of 5
by Gary - Posted on 20 December 2023
I recently broke emotionally due to sustained anxiety & stress in my workplace. I’m a strong individual who basically looks after solving other peoples problems including my family . I’m a single father looking after an 86 year old mum who has suffered depression for such a long time and a 25 son who is in therapy for anxiety. Add this to sustained stress at work and I imploded emotionally in November. My GP at Ivers Surgery listened to me when I saw him. It was hard for me to accept , what I considered, failure for a strong man like me. The doctor simply understood me and therefore a trust grew. Empathy is so important even in my job as a leader of people . Understanding me as an individual. He asked me hard questions in regards to how I was feeling . Hard in , for me to actually admit , I couldn’t keep going on this path of anxiety. He listened, understood and chatted. I cried for the first time in a long time infront of him. Empathy & seeing me as an individual when I’m sure a GPs day can seem like a production line of peoples ailments & issues. Thank you to Iver Surgery who has looked after myself & my family since 1977. A very grateful Gary
Visited November 2023
Review titled The Ivers Practice
Replied on 21 December 2023
Dear Gary, Thank you for your kind feedback. We really appreciate you taking the time out to share your positive experience with us. We will share this comment with the whole team. Many thanks, The Ivers Practice
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Review titled Should recognise new patients and be more helpful in guiding
Rated 3 stars out of 5
by Anonymous - Posted on 24 November 2023
As a new patient, I didn't know where to go. Receptionists could have been more helpful. For example, when I said I didn't know where to go, it would have been a great opportunity to ask me if I had any other questions. I could then hear their gossip from the waiting room. Finally, me being new should also have been flagged up on a system as the doctor I saw kept on mentioning things (as if I would know). When I said I was new, the doctor said.."oh, welcome".. not at all delightful in the tone of voice - they may as well not have said anything it was so disingenuous. Not a very good first impression. But, I can only base it on this, so let's see. My neighbours have said that they attend another local GP practice (which I wasn't aware of at the time of applying here) - I wonder if that is saying something. Time will surely tell, but so far, not great. First impressions count.
Visited November 2023
Review titled The Ivers Practice
Replied on 27 November 2023
Dear Patient, Thank you for sharing your feedback and we shall take your comments on-board. We are sorry that your experience didn’t match your expectations on this occasion. Due to anonymity of this comment, we are unable to fully investigate and provide a respond as the circumstances are unknown, if you wish to discuss the matter further, please contact our practice manager in writing. Many thanks, The Ivers Practice
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Review titled Quick service
Rated 4 stars out of 5
by Anonymous - Posted on 21 November 2023
I called Ona Monday morning and got straight through to the receptionist who booked me in on the same day to see the physiotherapist. Later that day I received a text to go for an X-ray. I also received an email with regard to a follow up appointment with the MSK department . What an amazing and quick service !!!
Visited November 2023
Review titled The Ivers Practice
Replied on 22 November 2023
Dear Patient, Thank you for your kind feedback. We really appreciate you taking the time out to share your positive experience with us. We will share this comment with the whole team. Many thanks, The Ivers Practice