The Ivers Practice
Iver Doctors Surgery, 2 Grange Way, Iver, Buckinghamshire, SL0 9NUContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Excellent practice
Rated 5 stars out of 5
by Stephen - Posted on 04 March 2023
I had an appointment in less than two hours of my phone call. I saw a nurse practitioner and a doctor who were both friendly and professional.
Visited March 2023
Review titled The Ivers Practice
Replied on 06 March 2023
Dear Stephen, Thank you for your kind feedback. We really appreciate you taking the time out to share your positive experience with us. We will share this comment with the whole team. Many thanks, The Ivers Practice
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Review titled The GPS are great but not the receptionist s
Rated 4 stars out of 5
by Anonymous - Posted on 29 March 2023
I am always very happy with the Doctors at the surgery, it’s the receptionists not recognising elderly people’s serious and urgent health issues, need to be directed to a more understanding behaviour, and not just tell them their are no appointments, or go to A&E, yet the following day the appointments appear. There are health issues which have to go through the gp and not through the A& E.
Visited March 2023
Review titled The Ivers Practice
Replied on 11 April 2023
Dear Patient, Thank you for sharing your feedback and we shall take your comments on-board. We are sorry that your experience didn’t match your expectations on this occasion. Due to anonymity of this comment, we are unable to fully investigate and provide a respond as the circumstances are unknown, if you wish to discuss the matter further, please contact our practice manager in writing. Many thanks, The Ivers Practice
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Review titled Good service
Rated 5 stars out of 5
by Valerie Ward - Posted on 04 April 2023
Staff are very polite and helpful and personally I have found the surgery more efficient in communicating with patients .
Visited March 2023
Review titled The Ivers Practice
Replied on 11 April 2023
Dear Valerie Ward, Thank you for your kind feedback. We really appreciate you taking the time out to share your positive experience with us. We will share this comment with the whole team. Many thanks, The Ivers Practice
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Review titled Amazingly helpful
Rated 5 stars out of 5
by Amin Ali - Posted on 07 February 2023
I have to say that this practice is one of the best I've ever been with. Also helpful, going above and beyond. Given the times we're in, I'm very impressed.
Visited February 2023
Review titled The Ivers Practice
Replied on 19 February 2023
Dear Amin Ali, Thank you for your kind feedback. We really appreciate you taking the time out to share your positive experience with us. We will share this comment with the whole team. Many thanks, The Ivers Practice
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Review titled No appointments, no doctor, try again tomorrow, again.
Rated 1 star out of 5
by Anonymous - Posted on 13 February 2023
Everyone having to discuss private medical issues in front of the queue is very demeaning. I got to hear all about what the two people in front of me were there for. So much for patient confidentiality. I work so waited until I have a holiday to attempt to see a doctor as previous attempts had been a waste of time. Can't see a doctor this week. Can't make an appointment. What employer will say, sure keep taking the morning off until you get to see a doctor? Had to resort to A&E just to get my issue, (which is long term but solvable) on to the system. What part of all that is adequate? Not sure if it's a system that has been imposed or done through choice, but it's poor.
Visited February 2023
Review titled The Ivers Practice
Replied on 19 February 2023
Dear Patient, Thank you for sharing your feedback and we shall take your comments on-board. We are sorry that your experience didn’t match your expectations on this occasion. Due to anonymity of this comment, we are unable to fully investigate and provide a respond as the circumstances are unknown, if you wish to discuss the matter further, please contact our practice manager in writing. Many thanks, The Ivers Practice
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Review titled Quickly seen
Rated 4 stars out of 5
by Anonymous - Posted on 21 February 2023
I phoned the Surgery at 8:30 got an appointment at 10.30. Now have an urgent referral to the hospital
Visited February 2023
Review titled The Ivers Practice
Replied on 22 February 2023
Dear Patient, Thank you for your kind feedback. We really appreciate you taking the time out to share your positive experience with us. We will share this comment with the whole team. Many thanks, The Ivers Practice
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Review titled Excellent practice
Rated 5 stars out of 5
by Anonymous - Posted on 16 February 2023
Given a time for an appointment quickly on the telephone. Staff very courteous. The appointment time was kept. Very happy and impressed with the practice.
Visited February 2023
Review titled The Ivers Practice
Replied on 19 February 2023
Dear Patient, Thank you for your kind feedback. We really appreciate you taking the time out to share your positive experience with us. We will share this comment with the whole team. Many thanks, The Ivers Practice
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Review titled Amazing service
Rated 5 stars out of 5
by Sarah hunt - Posted on 15 February 2023
Great service from my local doctor, was called for routine check up, then booked me an evening appointment and when entered the doctor the receptionist was very welcoming and the nurse made me feel very relax and at ease. Great service, been with them for over 30 years and always get amazing service.
Visited February 2023
Review titled The Ivers Practice
Replied on 19 February 2023
Dear Sarah, Thank you for your kind feedback. We really appreciate you taking the time out to share your positive experience with us. We will share this comment with the whole team. Many thanks, The Ivers Practice
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Review titled Excellent service very impressed
Rated 5 stars out of 5
by Andy Friend - Posted on 08 February 2023
Polite, helpful, knowledgeable. Very happy customer no complaints at all. Glad I live in Iver. They are doing a great job
Visited February 2023
Review titled The Ivers Practice
Replied on 19 February 2023
Dear Andy, Thank you for your kind feedback. We really appreciate you taking the time out to share your positive experience with us. We will share this comment with the whole team. Many thanks, The Ivers Practice
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Review titled Helpful Front of House Staff
Rated 4 stars out of 5
by Anonymous - Posted on 18 February 2023
I needed an appointment with one of the Dr's that has previously been dealing with a medical issue. This Dr was not in till the following week. The Receptionist went out of her way to contact this Dr, to sort out this matter and kept me informed during the day as to how things were going. The Receptionist was also very understanding and friendly.
Visited February 2023
Review titled The Ivers Practice
Replied on 19 February 2023
Dear Patient, Thank you for your kind feedback. We really appreciate you taking the time out to share your positive experience with us. We will share this comment with the whole team. Many thanks, The Ivers Practice