The Ivers Practice
Iver Doctors Surgery, 2 Grange Way, Iver, Buckinghamshire, SL0 9NUContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Brilliant & helpful practice
Rated 5 stars out of 5
by Wafi - Posted on 04 February 2023
The doctor yesterday, during our telephone call,,explained the issue with my blood pressure. He was very helpful and understanding.
Visited February 2023
Review titled The Ivers Practice
Replied on 19 February 2023
Dear Wafi, Thank you for your kind feedback. We really appreciate you taking the time out to share your positive experience with us. We will share this comment with the whole team. Many thanks, The Ivers Practice
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Review titled Disappointed
Rated 1 star out of 5
by S Norgate - Posted on 16 February 2023
I have generally had good service from Ivers, except for trying to get through on the phone, but today I'm in tears! Saw a doctor this morning who was abrupt, uncaring and I felt got annoyed with me wanting to discuss my issues. He virtually told me my appointment was over when I was still asking questions. Where is the duty if care?! :(
Visited February 2023
Review titled The Ivers Practice
Replied on 19 February 2023
Dear S Norgate, Thank you for sharing your feedback and we shall take your comments on-board. We are sorry that your experience didn’t match your expectations on this occasion. If you wish to discuss the matter further, please contact our practice manager in writing. Many thanks, The Ivers Practice
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Review titled Good practice
Rated 4 stars out of 5
by Anonymous - Posted on 24 February 2023
I genuinely have had good experiences with this practice however I think it is their reception staff that let them down
Visited February 2023
Review titled The Ivers Practice
Replied on 27 February 2023
Dear Patient, Thank you for your kind feedback. We really appreciate you taking the time out to share your positive experience with us. We will share this comment with the whole team and take your comment on board. Many thanks, The Ivers Practice
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Review titled Very good practice
Rated 5 stars out of 5
by Amin Ali - Posted on 10 March 2023
Very helpful and polite. One criticism is my referral for the Neurologist found its way to the stroke dept at the hospital which was wrong. I had to do the chasing up and correcting their mistake!! I shouldn't have had to do that.
Visited February 2023
Review titled The Ivers Practice
Replied on 13 March 2023
Dear Amin Ali, Thank you for your kind feedback. We really appreciate you taking the time out to share your positive experience with us. We will share this comment with the whole team. Many thanks, The Ivers Practice
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Review titled The practice is well organised
Rated 4 stars out of 5
by Anonymous - Posted on 10 February 2023
The staff went out of their way to help me. And I was pleased not to have a long wait time. The waiting room was well spaced out and welcoming.
Visited February 2023
Review titled The Ivers Practice
Replied on 19 February 2023
Dear Patient, Thank you for your kind feedback. We really appreciate you taking the time out to share your positive experience with us. We will share this comment with the whole team. Many thanks, The Ivers Practice
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Review titled Great Practice
Rated 5 stars out of 5
by Catherine Archibald - Posted on 18 February 2023
I am my 90 year old mum’s carer and she is registered with this practice. I can honestly say every member of staff I have dealt with on behalf of my mum are efficient and caring and give me fantastic support with my Mum. I never have problems getting through to talk to members of staff and I cannot praise them enough. They all definitely care about my mum’s health and well being.
Visited February 2023
Review titled The Ivers Practice
Replied on 19 February 2023
Dear Catherine, Thank you for your kind feedback. We really appreciate you taking the time out to share your positive experience with us. We will share this comment with the whole team. Many thanks, The Ivers Practice
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Review titled Great practice
Rated 5 stars out of 5
by Diana Deboo - Posted on 10 February 2023
The Doctor was very good in reassuring my daughter Katy’s health concerns by sending her for a blood test and then prescribing the medication thereafter
Visited February 2023
Review titled The Ivers Practice
Replied on 19 February 2023
Dear Diana, Thank you for your kind feedback. We really appreciate you taking the time out to share your positive experience with us. We will share this comment with the whole team. Many thanks, The Ivers Practice
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Review titled Good Service
Rated 4 stars out of 5
by Anonymous - Posted on 02 February 2023
Although the call handling system is unnecessarily difficult to navigate for appointment booking, when my call was answered the receptionist was friendly and helpful. I received good care on the day of my appointment.
Visited February 2023
Review titled The Ivers Practice
Replied on 02 February 2023
Dear Patient, Thank you for your kind feedback. We really appreciate you taking the time out to share your positive experience with us. We will share this comment with the whole team. Many thanks, The Ivers Practice
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Review titled Very Disappointing
Rated 2 stars out of 5
by Anonymous - Posted on 07 February 2023
I am absolutely flabbergasted as how these 4 and 5 star review came about, trying to get an appointment is a mission, we have been trying to get an an appointment for two days for my child but to no avail, finally got an appointment the third day, the doctor was dismissive, we had to insist that a blood test be carried out. My son had lots red patches on his body. Very disappointing. All the previous doctors have left the practice, new doctors are either overworked or just not up to standard. I hope some corrective action is taken and more people come forward who have had a bad experience.
Visited February 2023
Review titled The Ivers Practice
Replied on 19 February 2023
Dear Patient, Thank you for sharing your feedback and we shall take your comments on-board. We are sorry that your experience didn’t match your expectations on this occasion. Due to anonymity of this comment, we are unable to fully investigate and provide a respond as the circumstances are unknown, if you wish to discuss the matter further, please contact our practice manager in writing. Many thanks, The Ivers Practice
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Review titled Great Dr's, some not so great reception staff
Rated 3 stars out of 5
by Anonymous - Posted on 02 February 2023
Handed more to reception clearly showing Dr name to go to. Scanned and sent to wrong Dr, and the were very 'oh well we'll see if we can get it to correct dr' about it, plus told to phone on certain day to book phone consultation with said Dr, only to wait 30 mins on hold to find out he didn't work that day!!! All rather off hand about it. But dr I did speak to apologised for them and was lovely and helpful.
Visited January 2023
Review titled The Ivers Practice
Replied on 19 February 2023
Dear Patient, Thank you for sharing your feedback and we shall take your comments on-board. We are sorry that your experience didn’t match your expectations on this occasion. Due to anonymity of this comment, we are unable to fully investigate and provide a respond as the circumstances are unknown, if you wish to discuss the matter further, please contact our practice manager in writing. Many thanks, The Ivers Practice