The Ivers Practice
Iver Doctors Surgery, 2 Grange Way, Iver, Buckinghamshire, SL0 9NUContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Very poor
Rated 2 stars out of 5
by Gan - Posted on 26 April 2024
I am over 60,got the appointment, after long waiting on the phone, staff were chart and relax,they are lucky with the NHS wages Doctor only listens part of my problem Also he told me to call in 4 days and fails It seems doctor doesn't want to get even a blood test, trying to save the money for the practice doesn't bother my health either Unfortunately my condition which I went for 4 days ago is not improving either To get another appointment on the phone for more than 40minutes and don't know when I believe their mindset is see few patients and not bother to further treatment arrangements I am sorry to say really terrible
Visited April 2024
Review titled The Ivers Practice
Replied on 29 April 2024
Dear Gan, Thank you for sharing your feedback and we shall take your comments on-board. We are sorry that your experience didn’t match your expectations on this occasion. If you wish to discuss the matter further, please contact our practice manager. Many thanks, The Ivers Practice
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Review titled Responsive Practice
Rated 5 stars out of 5
by Anonymous - Posted on 09 July 2024
The practices’ response was very quick to my request for an appointment via online appointment system. Thanks to the practice I’m in the system for the necessary investigative procedures needed.
Visited April 2024
Review titled The Ivers Practice
Replied on 11 July 2024
Thank you for your kind feedback. We really appreciate you taking the time out to share your positive experience with us. We will share this comment with the whole team. Many thanks, Hayley Smith Practice Manager The Ivers Practice
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Review titled No appointment available
Rated 3 stars out of 5
by Anonymous - Posted on 13 April 2024
On the phone for 40min to find no appointment available Qwerty uiop asdf ghjkl zxcvb nm 12345678 9012
Visited April 2024
Review titled The Ivers Practice
Replied on 15 April 2024
Thank you for sharing your feedback and we shall take your comments on-board. We are sorry that your experience didn’t match your expectations on this occasion. If you wish to discuss the matter further, please contact our practice manager. Many thanks, The Ivers Practice
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Review titled Iver Medical Centre staff very helpful
Rated 5 stars out of 5
by Dr Basim Mohamad - Posted on 18 April 2024
As a patient, I visited the surgery yesterday for a blood test. I have to say that staff was very helpful when I requested the surgery to allow my NHS app account to show my medical records. However, the fault in NHS app as well as on Patient Access app, prevented this. Admin staff tried hard to resolve but the issue was not on their end. I gave up after 3 weeks of trying. Thanks to all.
Visited April 2024
Review titled The Ivers Practice
Replied on 22 April 2024
Dear Dr Basim Mohamad, Thank you for your kind feedback. We really appreciate you taking the time out to share your positive experience with us. We will share this comment with the whole team. Unfortunately the NHS app not something we can control, but please contact them via the contact us tab on the website. Many thanks, The Ivers Practice
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Review titled Good on this occasion
Rated 5 stars out of 5
by Anonymous - Posted on 02 May 2024
Really good experience this time round after a few negative in the past. This was an appointment that had to be booked over the phone so not sure how the new online booking/triage would be.
Visited April 2024
Review titled The Ivers Practice
Replied on 07 May 2024
Thank you for your kind feedback. We really appreciate you taking the time out to share your positive experience with us. We will share this comment with the whole team. Many thanks, The Ivers Practice
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Review titled Great practice, excellent waiting times
Rated 5 stars out of 5
by Anonymous - Posted on 09 April 2024
See very quickly for two separate appointments by excellent and kind professionals. Admin also very good in helping me arrange the appointments via telephone
Visited April 2024
Review titled The Ivers Practice
Replied on 10 April 2024
Thank you for your kind feedback. We really appreciate you taking the time out to share your positive experience with us. We will share this comment with the whole team. Many thanks, The Ivers Practice
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Review titled Excellent service
Rated 5 stars out of 5
by April - Posted on 19 April 2024
Brilliant service on time lovely nurse very polite message received by phone to make appointment which is fantastic as I can fit it in around my other appointments
Visited April 2024
Review titled The Ivers Practice
Replied on 22 April 2024
Dear April, Thank you for your kind feedback. We really appreciate you taking the time out to share your positive experience with us. We will share this comment with the whole team. Many thanks, The Ivers Practice
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Review titled Professional
Rated 5 stars out of 5
by John - Posted on 25 April 2024
Saw the physio who was very professional. Physically examined my back problem and gave me the relevant exercises which appear to be working.
Visited April 2024
Review titled The Ivers Practice
Replied on 25 April 2024
Dear John, Thank you for your kind feedback. We really appreciate you taking the time out to share your positive experience with us about our physiotherapist. We will share this comment with the whole team. Many thanks, Hayley Smith Practice Manager The Ivers Practice
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Review titled Excellent Practice
Rated 5 stars out of 5
by Mr D Coleman - Posted on 13 April 2024
Recently transferred from Slough practice, was very good, but now very poor customer service, and too far to travel 5 miles, reluctant to change though Iver. Only 1 mile to travel, pleasantly surprised, reception staff are incredibly pleasant and helpful, what a change, and saw a lady Doctor two weeks ago, again excellent, very professional, spent more than 16 minutes getting all the information she needed to identify my problem, and on Thursday another gentleman Doctor felt very polite and efficiently with a different slight problem, my experience had given me full confidence it was correct to chang to Iver Medical Centre
Visited April 2024
Review titled The Ivers Practice
Replied on 15 April 2024
Dear M Coleman, Thank you for your kind feedback. We really appreciate you taking the time out to share your positive experience with us. We will share this comment with the whole team. Many thanks, The Ivers Practice
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Review titled Excellent service
Rated 5 stars out of 5
by Sheik Mohomed-Hossen - Posted on 01 May 2024
I was contacted by the phlebotomist to cancel my morning app as there was no form and will get back to me. She called later to inform me that a form is now completed and rebooked me for the same day. Her proactive actions saved me an unnecessary journey and ensured i have my blood test on the same day. At the appt, she was professional, friendly and prompt. Thank you.
Visited April 2024
Review titled The Ivers Practice
Replied on 07 May 2024
Dear Sheik Mohomed-Hossen, Thank you for your kind feedback. We really appreciate you taking the time out to share your positive experience with us. We will share this comment with the whole team. Many thanks, Hayley Smith Practice Manager The Ivers Practice