The Jubilee Medical Practice
Syston Health Centre, 1330 Melton Road, Syston, Leicester, LE7 2EQContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Very supportive with dementia care
Rated 4 stars out of 5
by Anonymous - Posted on 12 July 2024
I spoke to the lead from the social prescriber team today. Following an information meeting we were invited to in February I felt it easy to contact him about support for my father. He listened to my concerns and made immediate email referrals to the appropriate agencies. I cannot recommend him highly enough and am grateful for the support from the practice. Dementia is a difficult journey and it’s reassuring to have the support needed. Thank you
Visited July 2024
Review titled The Jubilee Medical Practice
Replied on 02 August 2024
Dear Patient Thank you for taking the time to leave such a positive comment on the NHS website. We are very pleased to hear you have had a positive experience when speaking with our Social Prescriber, who is doing amazing work for the dementia community. At Jubilee we strive to always offer the best possible service to our patients. We are very grateful for your positive feedback and I will be sure to pass your comment onto the team. Kind regards, The Jubilee Medical Practice
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Review titled Helpful service
Rated 5 stars out of 5
by Anonymous - Posted on 06 June 2024
I am currently taking a medication that requires frequent blood tests. I was unable to attend a blood test in February due to illness and this was re-scheduled for a Saturday - which was immensely appreciated as I work in dedication and find it difficult to take time to attend week day appointments. I attended a blood test appointment today and was also offered a health screening as well as a check in regarding other medication. The staff were extremely helpful in scheduling this around my work commitments. This is very much appreciated. Keep up the good work!!
Visited June 2024
Review titled The Jubilee Medical Practice
Replied on 30 July 2024
Thank you for taking the time to leave a positive comment about your experience when trying to book a blood test appointment. We are pleased to hear you were offered an appointment in our Enhanced Access clinic on a Saturday, which was more suitable around your work commitments. Thank you again for this wonderful feedback. I will be sure to pass on your comments to the team. Kind Regards, The Jubilee Medical Practice
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Review titled Wonderful practioner
Rated 5 stars out of 5
by Nicola - Posted on 06 June 2024
Today I came in for my cervical screening test, & the lovely young lady was so informative & polite. She talkd me through everything she was going to do & when. She respected my choice not to talk during the procedure, making me feel valued & listened to. She's a credit to the Surgery
Visited June 2024
Review titled The Jubilee Medical Practice
Replied on 30 July 2024
Dear Patient Thank you for taking the time to leave such a positive comment on the NHS website. We are very pleased to hear you had a positive experience and the care you received from one of our nursing team was to a high standard and they were able to put you at ease. At Jubilee we strive to always offer the best possible service to our patients. We are very grateful for your positive feedback and I will be sure to pass your comment onto the team. Kind regards, The Jubilee Medical Practice
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Review titled Great support
Rated 5 stars out of 5
by Dilip Patel - Posted on 07 July 2024
The attention and care from the senior social prescriber gave my mother and her mobility needs were way above any expectations I had. It was personal, knowledgable and very diligent. Receptionists are also caring and help as much as they can.
Visited May 2024
Review titled The Jubilee Medical Practice
Replied on 30 July 2024
Dear Patient Thank you for taking the time to leave such a positive comment on the NHS website. We are very pleased to hear you had a positive experience when speaking with our Social Prescriber and our Reception Team. At Jubilee we strive to always offer the best possible service to our patients. We are very grateful for your positive feedback and I will be sure to pass your comment onto the team. Kind regards, The Jubilee Medical Practice
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Review titled rubbish staff at front desk
Rated 2 stars out of 5
by Anonymous - Posted on 19 February 2024
I have had a big issue with their new online booking service, I have been with this practice for 30 years. I phoned to make an appointment but was told I could only do it online between 8 to 10 i told the receptionist that I could not do this as I work in a people's house. she then said I could phone to ask for advice between 8 and 10 again if I can't get online because of my job. she told me there was nothing else she could do and put the phone down on me. I'm still unable to make an appointment. it is like the doctors no longer want to have patients. what was a lovely helpful friendly staff has now gone. I feel perturbed for the elder people in my village's lake of help.
Visited February 2024
Review titled The Jubilee Medical Practice
Replied on 30 July 2024
Dear Patient Thank you for taking the time to leave a comment on the NHS website. We are sorry that you did not have a positive experience when trying to book an appointment recently. Our online system is currently open from 7am-10am to submit a request for an appointment. If you are unable to do this yourself during these times, you can phone the surgery (between 8-10am) for a member of the team to complete on your behalf. Alternatively, you come into the practice and complete a paper form and hand it to the receptionist any time between 8-6.30pm. Please note if you are handing the form in after 10am, it will be processed the following working day. We much prefer deal with any issues directly as we always hope to resolve any concerns a patient may have, therefore please do not hesitate to get in touch with us should you wish to discuss any concerns in the future. Thank you again for your feedback. Kind Regards, The Jubilee Medical Practice
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Review titled Booking system
Rated 1 star out of 5
by Ferdinando Covati - Posted on 20 November 2023
It’s impossible to get through on the phone, as you are on hold for so long, you can only phone at certain times, you cannot make an appointment in person even though they have the system in front of them, the receptionist just tell you to phone up or go online which take at least 2 days for a reply, when I went in there was only one person waiting to be seen, I have to say in my opinion… it’s rubbish.
Visited November 2023
Review titled The Jubilee Medical Practice
Replied on 28 November 2023
Dear Patient Thank you for taking the time to leave a comment on the NHS website. We are sorry to hear that you have not had a positive experience when trying to book an appointment. Our phonelines can be busy at certain times throughout the day, particularly when we are dealing with urgent calls between 8-10am and 2-4pm. Patients are able to contact us any time after 10am for general enquiries. We do have a queue buster system in place which enables patients to end the call but keep their place in the queue, the practice will then automatically call you back when you reach the front of the queue. The new booking system has been designed to free up the phone lines so we can deal with urgent queries more promptly. Patients can go online between 7-10am and submit a request for a non-urgent GP appointment, the practice will then respond within 2 working days. If patients do not have online access, a member of the team will happily fill in the form on their behalf before 10am. We much prefer to deal with any issues directly as we always hope to resolve any concerns a patient may have, therefore I would appreciate if you could contact the practice so we can discuss this further with you. Thank you again for your feedback. Kind Regards, The Jubilee Medical Practice
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Review titled The most useless Dr's practice I've ever come across
Rated 1 star out of 5
by AmandaS - Posted on 22 November 2023
Trying to get an appointment is impossible. I received a message saying to book a routine appointment, click on a link. The link doesn't actually take you to where you need to be to book. Find the right website to book but cant book because all the appointments are full, and its just to go on a list for an appointment not to actually book an appointment anyway. Apparently I could go to the surgery and fill in a form and would then be first on the list for tomorrows allocation of appointments but as thats not physically possible and no one can fill in the form over the phone for me I have to just keep clicking on the link until I manage to time it right and I can request an appointment. For the rest of my life in hope?? And this is after they told me I needed an appointment....
Visited November 2023
Review titled The Jubilee Medical Practice
Replied on 29 November 2023
Dear Patient Thank you for taking the time to leave a comment on the NHS website. We are sorry to hear that you have not had a positive experience when trying to book an appointment. The new booking system has been designed to free up the phone lines so we can deal with urgent queries more promptly. Patients can go online between 7-10am and submit a request for a non-urgent GP appointment, the practice will respond within 2 working days. If a patient does not have online access, a member of the team will happily fill in the form on their behalf over the phone or at the front desk before 10am. We are aware that the system was not allowing requests to be submitted once we had reached capacity, however this has now been amended so there should be no issue submitting the form between 7-10am. We much prefer to deal with any issues directly as we always hope to resolve any concerns a patient may have, therefore I would appreciate if you could contact the practice so we can discuss this further with you. Thank you again for your feedback. The Jubilee Medical Practice
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Review titled Great Practice
Rated 4 stars out of 5
by Elaine Murphy - Posted on 08 November 2023
My recent experience and my husbands at this practice was exceptional. We were both taken ill unfortunately on the same morning, and dealt with immediately, admitted to hospital and now back on track- we cannot thank them enough.
Visited October 2023
Review titled The Jubilee Medical Practice
Replied on 29 November 2023
Dear Patient Thank you for taking the time to leave such a positive comment on the NHS website. We are very pleased to hear you have had a positive experience when needing an urgent appointment and we are pleased to hear you are both recovering well. At Jubilee we strive to always offer the best possible service to our patients. We are very grateful for your positive feedback and I will be sure to pass your comment onto the team. Kind regards, The Jubilee Medical Practice
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Review titled Poor phone contact service
Rated 3 stars out of 5
by Anonymous - Posted on 23 October 2023
It has become near impossible to get through to this surgery by phone whenever I try. I realise things are difficult now but the recent changes to the call system seems to have made things much worse. I never seem able to get a response however long I wait in a queue. The number in the queue never changes and eventually I get cut off. Would old fashioned written correspondence work?
Visited October 2023
Review titled The Jubilee Medical Practice
Replied on 26 October 2023
Dear Patient Thank you for taking the time to leave a comment on the NHS website. We are sorry to hear you are not having a good experience when trying to get in touch with us. There are periods throughout the day when our phone lines tend to be busier, particularly in the mornings, however we do have a number of staff answering the calls each day but unfortunately some issues can take longer to deal with, hence why it can sometimes take a while to get through to us. We do have a queue buster system in place which allows patients to keep their place in the queue but put the phone down, the practice then automatically calls you back when you reach the front of the queue. At Jubilee Medical Practice we strive to offer the best service to our patients every time and we welcome any feedback to help make our practice a better place. We hope you have a better experience with us in the future. Kind Regards, The Jubilee Medical Practice
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Review titled New system didnt work
Rated 2 stars out of 5
by Abbi Close - Posted on 13 October 2023
I logged on and requested an appointtment for my daughter26th September, got sent a.txt to say it would be reviewed in 2 days. Today is the 13th october and i still havent heard anything. Getting through on the phone is a joke. This is disgusting considering i am worried about a 12 year olds mental health. Dissapointed is an under statement
Visited September 2023
Review titled The Jubilee Medical Practice
Replied on 26 October 2023
Dear Patient Thank you for taking the time to leave a comment on the NHS website. We are sorry that you did not have a positive experience when using our new booking system recently. I hope by the practice contacting you to discuss this, helped resolve the situation and we were able to explain what had happened in this instance. We much prefer deal with any issues directly as we always hope to resolve any concerns a patient may have, therefore please do not hesitate to get in touch with us should you wish to discuss any concerns in the future. Thank you again for your feedback. Kind Regards, The Jubilee Medical Practice