The Jubilee Medical Practice
Syston Health Centre, 1330 Melton Road, Syston, Leicester, LE7 2EQContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled On line prescription service
Rated 1 star out of 5
by Tim Bolam - Posted on 16 September 2023
I provide online test results to the practice to do with my INR results as I self test. The practice continue to change their processes & then restrict my medication to less than a months supply driving up the cost to the patient. There is no way to speak to anyone at doctors as they do not answer phone. I have no loss complete faith & patience with this practice e & will change doctors
Visited September 2023
Review titled The Jubilee Medical Practice
Replied on 26 October 2023
Dear Mr Bolam Thank you for taking the time to leave a comment on the NHS website. We are sorry to hear that you have been struggling to get hold of anybody at the practice to discuss your concern. As discussed recently with you, the prescription amount was reduced due to the practice not receiving an up to date test result. The practice must ensure safe prescribing at all times. I hope you feel this matter has now been resolved. We much prefer to deal with any issues directly as we always hope to resolve any concerns a patient may have, therefore if there are any further concerns you may have, please do not hesitate to get in touch. Thank you again for your feedback. Kind Regards, The Jubilee Medical Practice
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Review titled Ringing the landline in 2023
Rated 1 star out of 5
by Emma B - Posted on 04 September 2023
My husband was expecting a doctors telephone appointment today, they ring the landline that doesn’t even work and no one has rang for years five times and then text your mobile to say they couldn’t get in touch!!! Who in their right mind rings a landline in 2023 unless you need to ring someone who is 90 years old, if you have systems in place to text a mobile to say the doctor attempted to call you, why can’t the doctor just ring you on your mobile in the first place, this doctors surgery is so inefficient, avoid if you can.
Visited September 2023
Review titled The Jubilee Medical Practice
Replied on 08 September 2023
Dear Patient Thank you for taking the time to leave a comment on the NHS website. We are sorry to hear that your husband failed to receive his telephone appointment with the GP. The doctor will always try to contact you on the number that has been given at the time of booking the appointment, so I do not know why the landline was called instead. We much prefer to deal with any issues directly as we always hope to resolve any concerns a patient may have, therefore I would appreciate if you could contact the practice so we can deal with this accordingly. Thank you again for your feedback. Kind Regards, The Jubilee Medical Practice
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Review titled Clean practice
Rated 5 stars out of 5
by Anonymous - Posted on 15 September 2023
Receptionist patient always polite and smiling . Doctors polite and nurses. Hope the new system works and they text quickly
Visited September 2023
Review titled The Jubilee Medical Practice
Replied on 26 October 2023
Thank you for taking the time to leave such a positive comment on the NHS website. It is great to hear you feel the team are always polite when you visit the practice. We are always very grateful to receive feedback and I will be sure to pass your comments onto the rest of the team. Kind regards, The Jubilee Medical Practice
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Review titled Valued assistance
Rated 5 stars out of 5
by Julie Pipe & Ian Keegan - Posted on 03 July 2023
An anxious visit after a recent stroke was made so much easier after valued support from a lady there this morning who helped with a quick and friendly registration and appointment! What an excellent service from this staff member , you need more of her From her initial efficiency with our phone call she instructed us further and even supported us with relevant forms when we arrived ! What a superstar…….. certainly took the pressure of us after a very worrying few days Sincere thanks
Visited July 2023
Review titled The Jubilee Medical Practice
Replied on 26 October 2023
Dear Patient Thank you for taking the time to leave such a positive comment on the NHS website. We are very pleased to hear you had a positive experience and the care you received from a member of our Patient Services Team was to a high standard and they were able to put you at ease. At Jubilee we strive to always offer the best possible service to our patients. We are very grateful for your positive feedback and I will be sure to pass your comment onto the team. Kind regards, The Jubilee Medical Practice
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Review titled Amazing service
Rated 5 stars out of 5
by Anonymous - Posted on 07 May 2023
Rang for an emergency medication as I’d forgotten mine and we were away on holiday. The receptionist was exceptionally helpful. I got my medication just hours after our conversation. Thank you I am very grateful.
Visited May 2023
Review titled The Jubilee Medical Practice
Replied on 26 October 2023
Thank you for taking the time to leave a positive comment about your experience when trying to get an emergency prescription. Our Patient Services Team will always do their very best to try and help our patients as much as they can, so thank you again for this wonderful feedback. I will be sure to pass on your comments to the team. Kind Regards, The Jubilee Medical Practice