The Jubilee Medical Practice
Syston Health Centre, 1330 Melton Road, Syston, Leicester, LE7 2EQContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Poor phone contact service
Rated 3 stars out of 5
by Anonymous - Posted on 23 October 2023
It has become near impossible to get through to this surgery by phone whenever I try. I realise things are difficult now but the recent changes to the call system seems to have made things much worse. I never seem able to get a response however long I wait in a queue. The number in the queue never changes and eventually I get cut off. Would old fashioned written correspondence work?
Visited October 2023
Review titled The Jubilee Medical Practice
Replied on 26 October 2023
Dear Patient Thank you for taking the time to leave a comment on the NHS website. We are sorry to hear you are not having a good experience when trying to get in touch with us. There are periods throughout the day when our phone lines tend to be busier, particularly in the mornings, however we do have a number of staff answering the calls each day but unfortunately some issues can take longer to deal with, hence why it can sometimes take a while to get through to us. We do have a queue buster system in place which allows patients to keep their place in the queue but put the phone down, the practice then automatically calls you back when you reach the front of the queue. At Jubilee Medical Practice we strive to offer the best service to our patients every time and we welcome any feedback to help make our practice a better place. We hope you have a better experience with us in the future. Kind Regards, The Jubilee Medical Practice
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Review titled New system didnt work
Rated 2 stars out of 5
by Abbi Close - Posted on 13 October 2023
I logged on and requested an appointtment for my daughter26th September, got sent a.txt to say it would be reviewed in 2 days. Today is the 13th october and i still havent heard anything. Getting through on the phone is a joke. This is disgusting considering i am worried about a 12 year olds mental health. Dissapointed is an under statement
Visited September 2023
Review titled The Jubilee Medical Practice
Replied on 26 October 2023
Dear Patient Thank you for taking the time to leave a comment on the NHS website. We are sorry that you did not have a positive experience when using our new booking system recently. I hope by the practice contacting you to discuss this, helped resolve the situation and we were able to explain what had happened in this instance. We much prefer deal with any issues directly as we always hope to resolve any concerns a patient may have, therefore please do not hesitate to get in touch with us should you wish to discuss any concerns in the future. Thank you again for your feedback. Kind Regards, The Jubilee Medical Practice
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Review titled On line prescription service
Rated 1 star out of 5
by Tim Bolam - Posted on 16 September 2023
I provide online test results to the practice to do with my INR results as I self test. The practice continue to change their processes & then restrict my medication to less than a months supply driving up the cost to the patient. There is no way to speak to anyone at doctors as they do not answer phone. I have no loss complete faith & patience with this practice e & will change doctors
Visited September 2023
Review titled The Jubilee Medical Practice
Replied on 26 October 2023
Dear Mr Bolam Thank you for taking the time to leave a comment on the NHS website. We are sorry to hear that you have been struggling to get hold of anybody at the practice to discuss your concern. As discussed recently with you, the prescription amount was reduced due to the practice not receiving an up to date test result. The practice must ensure safe prescribing at all times. I hope you feel this matter has now been resolved. We much prefer to deal with any issues directly as we always hope to resolve any concerns a patient may have, therefore if there are any further concerns you may have, please do not hesitate to get in touch. Thank you again for your feedback. Kind Regards, The Jubilee Medical Practice
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Review titled Ringing the landline in 2023
Rated 1 star out of 5
by Emma B - Posted on 04 September 2023
My husband was expecting a doctors telephone appointment today, they ring the landline that doesn’t even work and no one has rang for years five times and then text your mobile to say they couldn’t get in touch!!! Who in their right mind rings a landline in 2023 unless you need to ring someone who is 90 years old, if you have systems in place to text a mobile to say the doctor attempted to call you, why can’t the doctor just ring you on your mobile in the first place, this doctors surgery is so inefficient, avoid if you can.
Visited September 2023
Review titled The Jubilee Medical Practice
Replied on 08 September 2023
Dear Patient Thank you for taking the time to leave a comment on the NHS website. We are sorry to hear that your husband failed to receive his telephone appointment with the GP. The doctor will always try to contact you on the number that has been given at the time of booking the appointment, so I do not know why the landline was called instead. We much prefer to deal with any issues directly as we always hope to resolve any concerns a patient may have, therefore I would appreciate if you could contact the practice so we can deal with this accordingly. Thank you again for your feedback. Kind Regards, The Jubilee Medical Practice
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Review titled Clean practice
Rated 5 stars out of 5
by Anonymous - Posted on 15 September 2023
Receptionist patient always polite and smiling . Doctors polite and nurses. Hope the new system works and they text quickly
Visited September 2023
Review titled The Jubilee Medical Practice
Replied on 26 October 2023
Thank you for taking the time to leave such a positive comment on the NHS website. It is great to hear you feel the team are always polite when you visit the practice. We are always very grateful to receive feedback and I will be sure to pass your comments onto the rest of the team. Kind regards, The Jubilee Medical Practice
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Review titled Valued assistance
Rated 5 stars out of 5
by Julie Pipe & Ian Keegan - Posted on 03 July 2023
An anxious visit after a recent stroke was made so much easier after valued support from a lady there this morning who helped with a quick and friendly registration and appointment! What an excellent service from this staff member , you need more of her From her initial efficiency with our phone call she instructed us further and even supported us with relevant forms when we arrived ! What a superstar…….. certainly took the pressure of us after a very worrying few days Sincere thanks
Visited July 2023
Review titled The Jubilee Medical Practice
Replied on 26 October 2023
Dear Patient Thank you for taking the time to leave such a positive comment on the NHS website. We are very pleased to hear you had a positive experience and the care you received from a member of our Patient Services Team was to a high standard and they were able to put you at ease. At Jubilee we strive to always offer the best possible service to our patients. We are very grateful for your positive feedback and I will be sure to pass your comment onto the team. Kind regards, The Jubilee Medical Practice
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Review titled Amazing service
Rated 5 stars out of 5
by Anonymous - Posted on 07 May 2023
Rang for an emergency medication as I’d forgotten mine and we were away on holiday. The receptionist was exceptionally helpful. I got my medication just hours after our conversation. Thank you I am very grateful.
Visited May 2023
Review titled The Jubilee Medical Practice
Replied on 26 October 2023
Thank you for taking the time to leave a positive comment about your experience when trying to get an emergency prescription. Our Patient Services Team will always do their very best to try and help our patients as much as they can, so thank you again for this wonderful feedback. I will be sure to pass on your comments to the team. Kind Regards, The Jubilee Medical Practice
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Review titled Brilliant service from the health practioner
Rated 5 stars out of 5
by Anonymous - Posted on 22 March 2023
I had a telephone consultation today with the nurse practitioner who was more than helpful. She went through a whole series of questions with me before not only advising what she could offer medically at that moment but also created a plan for moving forward. I didnt feel rushed at all and had all my questions answered in a easy to understand way and I felt utterly listened to and well advised. I couldn't recommend highly enough. Thank you for your wonderful service!
Visited March 2023
Review titled The Jubilee Medical Practice
Replied on 28 March 2023
Thank you for taking the time to leave such a lovely comment on the NHS website regarding the care you received when speaking with our Nurse Practitioner. It is great to hear you had such a positive experience and you felt the nurse took the time to listen to you and advise you with a plan! We are very grateful for your positive feedback and I will be sure to pass your comments onto the nurse. Kind regards, The Jubilee Medical Practice
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Review titled Amazing Team
Rated 4 stars out of 5
by Anonymous - Posted on 10 March 2023
I went to have my forth IUD fitted and compared to all my previous experiences over the years at other GPs the team here were amazing. My body wouldn’t relax but the team were so patient and even though it took much longer than anticipated they didn’t give up and were so kind and checked my blood pressure several times ( no other doctor had done that before) gave me water and ensured I was completely ok before they let me leave. Thank you
Visited March 2023
Review titled The Jubilee Medical Practice
Replied on 16 March 2023
Dear Patient Thank you for taking the time to leave such a positive comment on the NHS website. We are very pleased to hear you had a positive experience and the care you received from our clinical team was to a high standard and they were able to put you at ease during your procedure. At Jubilee we strive to always offer the best possible service to our patients. We are very grateful for your positive feedback and I will be sure to pass your comment onto the team. Kind regards, The Jubilee Medical Practice
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Review titled Great Nurse Vaccination Service and Travel Advice
Rated 5 stars out of 5
by Katie Leah - Posted on 24 January 2023
Fantastic treatment and advice received for my 17 year old son at his nurse vaccination appointment. Such excellent communication about what they were giving him and why and additional advice given. Leaflets given and follow up texts received with useful links. Thank you. A good experience goes a long way. Reception staff also very helpful in getting him booked in appropriately.
Visited January 2023
Review titled The Jubilee Medical Practice
Replied on 16 March 2023
Thank you for taking the time to leave such a lovely comment on the NHS website regarding the care and service your son received when attending his vaccination appointment. It is great to hear you both had a positive experience and the team were excellent in communicating the information that was needed and the reception team were efficient and helpful. We are very grateful for your positive feedback and I will be sure to pass your comments onto the rest of the team. Kind regards, The Jubilee Medical Practice