The Jubilee Street Practice Ltd
368-376 Commercial Road, London, E1 0LSContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about The Jubilee Street Practice Ltd.
Reviews
-
Review titled Great and excellent p4ofessional practicw
Rated 5 stars out of 5
by Johnson Agyiri - Posted on 03 April 2025
Staff were very helpful and doctors are all excellent people and attended to me well at the practice. receptionists and others are all excellent people.
Visited April 2025
Review titled The Jubilee Street Practice Ltd
Replied on 04 April 2025
Dear Johnson Agyiri, Thank you for your kind feedback. We are very pleased to hear that you had a positive experience at the practice. Your comments about our doctors, reception team, and other staff members are greatly appreciated. We are committed to providing a high standard of care and service, and it is encouraging to know that this was reflected in your visit. Your feedback will be shared with the team as it serves as a great motivation to continue delivering excellent patient care. Kind regards Kamal COO
-
Review titled Amazing service from receptionist
Rated 5 stars out of 5
by Anonymous - Posted on 31 March 2025
Spoke to a member of reception using the call back service, she was very helpful and professional , she was very kind and was able to deal with my query very quickly.
Visited March 2025
Review titled The Jubilee Street Practice Ltd
Replied on 01 April 2025
Dear Patient, Thank you for your kind feedback. We are pleased to hear that you had a positive experience with our reception team and that your query was handled efficiently and professionally. Your comments will be shared with the team as they continue to provide excellent service to our patients. If you have any further feedback or suggestions, please do not hesitate to get in touch. Best regards, Kamal COO
-
Review titled borderline abusive and cajoling attitude a
Rated 1 star out of 5
by Anonymous - Posted on 10 March 2025
I requested an afternoon appointment due to work commitments. Told 12.15 was all or nothing. No negotiation on future appointments. Seriously need to train staff on attitude. Left communication feeling unsatisfied and upset. Manners cost nothing.
Visited March 2025
Review titled The Jubilee Street Practice Ltd
Replied on 10 March 2025
Dear Patient, Thank you for sharing your experience with us. We are sorry to hear that you were dissatisfied with the interaction and that you felt our approach was not accommodating to your needs. We always strive to offer options and alternatives that suit the needs of most of our patients while balancing high demand and clinical availability. However, we acknowledge that this may not always align perfectly with individual preferences, and we regret that on this occasion, you felt there was no flexibility. Your feedback regarding staff attitude is also noted, and we will use this as an opportunity for further training and improvement. We sincerely apologise if our communication left you feeling upset, as this is never our intention. If you would like to discuss your experience further, please do not hesitate to contact us directly. Kind regards Kamal Senior Management Team
-
Review titled Embarrassing appointment
Rated 1 star out of 5
by Marina Mazzoni - Posted on 21 March 2025
Had a check-up today booked by a doctor. The consultant decided to cancel the blood test based on the fact I have had one 1 year ago. My cholesterol levels are hight, Ive been breastfeeding for 18months, has had tyreoid problems in the past and my hair keep falling ad like one year ago. I had to explain to the consultant the connection between lack of sleep ( due to baby) to tyreoid function so I could have a blood test re-booked for April ( because she was happy to leave me without one). She seemed to be just following protocols and not understanding why and showed lack of knowledge about health. Said I was in a low risk of heart problem without running tests even though i have family history. Such an upsetting and dismissive care.
Visited March 2025
Review titled The Jubilee Street Practice Ltd
Replied on 21 March 2025
Dear Marina Mazzoni, Thank you for sharing your experience with us. I’m very sorry to hear that you felt dismissed and not properly listened to during your appointment. Your concerns about your health, especially given your medical history and current symptoms, are completely valid, and I appreciate you taking the time to bring them to our attention. We strive to provide patient-centered care, and I regret that you felt the consultation did not reflect this. It’s important that every patient feels heard and supported, particularly when discussing ongoing health concerns. I understand how frustrating it must have been to feel that your symptoms and circumstances were not fully considered. I will ensure that your feedback is shared with the appropriate team so we can reflect on how we communicate and make decisions about patient care. If you would like to discuss your concerns further or if you feel you need a sooner follow-up, please do not hesitate to contact us. We want to make sure you receive the care and reassurance you need. Once again, I sincerely appreciate your feedback, and I hope we can provide you with a more positive experience moving forward. Kind regards Kamal Senior Management Team
-
Review titled Great service
Rated 4 stars out of 5
by Joanne Lloyd - Posted on 28 March 2025
Attended for blood tests today. Stupidly I attended the day after my actual appointment. Staff were so lovely in reception and managed to ask the phlebotomist if she could squeeze me in - which she did. And she is the best at bloom taking I’ve ever had in my 55 years! Super friendly and accommodating staff. Much appreciated.
Visited March 2025
Review titled The Jubilee Street Practice Ltd
Replied on 28 March 2025
Dear Joanne Lloyd, Thank you for taking the time to share your experience with us. We're delighted to hear that our reception team and phlebotomist were able to accommodate you and make your visit a positive one. Your kind words will be shared with the team, especially our phlebotomist, who will be pleased to know she made such a great impression. We always strive to provide compassionate and high-quality care, and it’s wonderful to know this was reflected in your visit. If you ever need any further assistance, please don’t hesitate to reach out. Kind regards Kamal COO
-
Review titled Unable to book a blood test
Rated 3 stars out of 5
by Angie Mee - Posted on 07 February 2025
My doctor requested a blood test but I have to call to book it. Why can’t blood tests be booked on line to save time with the NHS app or y other means ? It’s ridiculous to have to call and again and again and nobody answers . For simple bookings like this it should be possible to book online. The doctor could perhaps ask the bookings team to call when they have appointments as an alternative as he has asked for the test . Thanks
Visited February 2025
Review titled The Jubilee Street Practice Ltd
Replied on 07 February 2025
Dear Angie Mee, Thank you for your feedback. We understand your frustration and appreciate you taking the time to share your concerns. Booking a blood test should be possible via a booking link that is typically sent to you via text message. Usually, the clinician requesting the test would provide this link at the time of discussion. However, if there are no appointments available at the time of the request, the booking link cannot be sent, which may require you to call the practice to secure an appointment. It seems that the link was not provided in your case, and we sincerely apologise for the inconvenience. As a learning point, we will reiterate this process to our entire practice team to ensure that patients receive the booking link whenever possible, reducing the need to call for an appointment. We appreciate your suggestion regarding alternative booking methods and will continue to explore ways to improve accessibility, including online options through the NHS App where feasible. If you still need to book your blood test, please contact the practice, and we will assist you as soon as possible. Kind regards Kamal Senior Management Team
-
Review titled What you want from a GP
Rated 5 stars out of 5
by Paula - Posted on 28 January 2025
I had a phone consultation today regarding tests I’d had recently at the hospital. The GP that phoned me spent 30 minutes talking to me and looking at my results. She was so thorough, kind and respectful. I really feel lucky to be with this GP practice.
Visited January 2025
Review titled The Jubilee Street Practice Ltd
Replied on 28 January 2025
Dear Paula, Thank you for sharing your positive feedback about your recent phone consultation. We are delighted to hear that you had such a thorough, kind, and respectful experience with the GP. Providing attentive and compassionate care is a priority for our team, and it is encouraging to know that our efforts are making a difference. Your kind words will be shared with the GP and the wider team, as they are a great reminder of the impact of our work. We are pleased to have been able to support you and are grateful for your appreciation. Kind regards Kamal Senior Management Team
-
Review titled Lack of kindness, care and compassion
Rated 1 star out of 5
by Anonymous - Posted on 02 December 2024
I had an appointment this evening. Whilst I explained that I was in extreme pain I was advised that the NHS would be unable to cover my treatment and I would need to seek private treatment. Whilst I was disappointed with the outcome - my greater disappointment was the lack of any genuine kindness or care provided by the GP. I was in the room for less than 5 minutes. No eye contact. Rushed. No human interaction. It costs nothing to be kind.
Visited December 2024
Review titled The Jubilee Street Practice Ltd
Replied on 03 December 2024
Dear Patient, Thank you for sharing your concerns regarding your recent appointment. We are deeply sorry to hear about your experience and understand how disappointing it must have been. At The Jubilee Street Practice, we are committed to providing not only high-quality care but also a compassionate and respectful environment for all our patients. The concerns you have raised about feeling rushed and not receiving the kindness and empathy you deserve are very troubling to us, and we take this matter extremely seriously. While some services, such as secondary care, may involve charges, we want to reassure you that primary care services, including those provided by GPs, remain free for all under the NHS. It is important to us that you feel supported and cared for during your interactions with our team. We would like to investigate this issue further to address your concerns appropriately. To assist us in doing so, we kindly ask that you provide us with more specific details, such as the name of the GP you saw or the time of your appointment. You can contact us at nelondon.jubileestreetpractice@nhs.net with this information. Once again, we sincerely apologise for your experience. Your feedback is invaluable in helping us improve the care we provide, and we hope to have the opportunity to restore your confidence in our services. Kind regards Kamal Senior Management Team
-
Review titled Highly recommend this GP practice
Rated 5 stars out of 5
by Paula - Posted on 31 December 2024
This morning I did an online consultation and a GP phoned me this afternoon. She then asked if I could pop down so she could do some tests as she had some concerns that needed addressing immediately. I think this is a great service - to be seen the same day (on New Years Eve too). I've been using Jubilee Street practice for many years and have always found the doctors really caring and thorough. I feel really lucky to have such a great GP practice particularly under the current climate. They are really what you want a GP practice to be.
Visited December 2024
Review titled The Jubilee Street Practice Ltd
Replied on 02 January 2025
Dear Paula, Thank you so much for your kind and thoughtful feedback. We are delighted to hear about your positive experience with our team at Jubilee Street Practice. Providing timely, thorough, and compassionate care is at the heart of what we strive to achieve, and it’s wonderful to know this was reflected in your recent visit. Your recognition of the challenges within the current climate makes your words even more appreciated. Feedback like yours motivates our team to continue delivering the best care possible to all our patients. Thank you for your continued trust in our practice. We are here whenever you need us and remain committed to supporting your health and well-being. Wishing you a happy and healthy New Year! Kamal Senior Management Team
-
Review titled Thank you
Rated 4 stars out of 5
by Rian O'Dubhslaine - Posted on 07 November 2024
The pharmacist, whose name begins with M and ends in shell, has been supporting me with getting the medication I need over the past few months, and I genuinely do not know what I would do without her. She has gone above and beyond to check in with me and ensure I have the medication I need. This woman has taken it upon herself to get my medication at a different pharmacy, and this level of commitment is just unheard of. She has such a human touch to everything she does that, for the first time in a long time, I genuinely felt heard and supported. Thank you for everything you have done to help me and for your kind words. You are an absolute God send.
Visited November 2024
Review titled The Jubilee Street Practice Ltd
Replied on 07 November 2024
Dear Rian O'Dubhslaine, Thank you for taking the time to share this feedback. We are thrilled to hear about the exceptional support you've received from our pharmacist, Michelle. It's wonderful to know that her dedication and compassionate care have had such a positive impact on your experience. Going above and beyond to ensure patients have their necessary medications, even coordinating with other pharmacies, truly exemplifies the commitment we strive for within our practice. Your kind words will be shared with Michelle and our team, as they underscore the importance of a human touch in healthcare. We are grateful to have been able to provide you with the support you needed, and we look forward to continuing to assist you with the same level of care in the future. Wishing you good health! Kamal Senior Management Team