The Jubilee Street Practice Ltd
368-376 Commercial Road, London, E1 0LSContact details and opening times
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Reviews
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Review titled Disappointing service
Rated 3 stars out of 5
by Jacqueline Robson - Posted on 18 January 2024
I contacted the surgery through the online form and was given a phone appointment a week later with a associate which is very disappointing as I need to speak to a doctor as I’m going through the menopause and I don’t feel comfortable speaking to someone else as I feel I’m being fobbed off I also filled out another online consultation but had no reply very disappointed with the way it went.
Visited January 2024
Review titled The Jubilee Street Practice Ltd
Replied on 19 January 2024
Dear Jacqueline Robson Thank you for taking the time to share your experience with us. We sincerely apologize for any inconvenience you may have faced in obtaining a timely appointment and for not receiving a response to your online consultation. We understand that discussing personal health matters, especially related to the menopause, requires sensitivity and the expertise of a clinician. Your feedback is crucial in helping us identify areas for improvement. We assure you that we take your concerns seriously and will review our processes to ensure that patients with specific needs receive the appropriate attention and care. As well as GPs and practice nurses, at Jubilee Street we have a large team of clinicians with whom you may be offered a consultation. This includes a clinical pharmacist, a physician associate, a musculoskeletal practitioner, a mental health practitioner, a midwife, and a cardiovascular nurse. Most of the clinicians work closely and are supervised directly by a doctor. However it looks like your latest e-consult requesting the appointment to be chaged to a GP, although was received and agreed upon by the GP, we failed to contact you to inform yo of this. We are very sorry that on this occasion we had not responded to your query and closed off the consultation. At the time of writing this I understand one of our admin team has contacted you and booked you in with one of our GP's. We hope this is to your satisfaction, if however you wish to discuss any of this further, please get in touch with us. Wishing you the best health Kamal Senior Management Team
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Review titled Great care
Rated 5 stars out of 5
by Anonymous - Posted on 12 December 2023
I had excellent care from the nurse at jubilee street practise. It was easy to book appointments and be seen. The care was efficient and of high level and we discussed my care rather than just being told what to do (which I like).
Visited December 2023
Review titled The Jubilee Street Practice Ltd
Replied on 13 December 2023
Dear patient, Thank you for taking the time to share your positive experience at Jubilee Street Practice. We appreciate your feedback on the excellent care provided by our nurse. It's great to hear that you found the appointment booking process easy and that the care you received was efficient and of a high standard. We value the opportunity for patients to be actively involved in discussions about their care, and we're pleased to hear that this approach resonated with you. If you have any further comments or suggestions, feel free to share them with us. Your feedback is important in helping us maintain and improve the quality of our services. May I take this opportunity to highlight for all our patients, that if you have a nurse appointment and can no longer make it or wish to re-book, then please help us by requesting a cancellation using the following administrative help link: https://jubileestreetpractice.webgp.com/react-consult-administrative-help?codeName=GEC_ADM Wishing you good health! Kamal Senior Management Team
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Review titled really hard to cancel appointments
Rated 3 stars out of 5
by Niamh Darlington - Posted on 28 November 2023
Hi Tried calling but ended up on hold for ages to cancel a flu jab. I am really loath to be a no-show but work commitments mean i can't attend anymore. Tried calling but was on hold for ages, emailing but kept getting bounce backs so ended up filling in an online medical form- hopefully gets picked up. An easier service to cancel appointments would eb appreciated. Like i said, hate to be a no show when nhs is stressed but also cannot afford to be on hold for ages as am at work. hopefully one of the forms submitted gets through and the slot can be given to someone else.
Visited November 2023
Review titled The Jubilee Street Practice Ltd
Replied on 28 November 2023
Dear Niamh Darlington, Thank you for taking the time to inform us about the challenge you faced while attempting to cancel an appointment that no longer suits your schedule. We appreciate your efforts in ensuring that the appointment slot can be made available to someone else with sufficient notice. Moreover, we are grateful for your constructive feedback, shedding light on the necessity for improved awareness regarding the optimal method of canceling appointments, one that is convenient for patients. In response to your valuable input, we have introduced a new feature on our website called 'Book & Cancel Nurse Appointments.' You can find this button halfway down the homepage, highlighted in red. Anyone can utilise this feature to inform our admin team about the appointment you wish to cancel. Additionally, there is an option to indicate if you would like to rebook the appointment, allowing a member of the admin team to contact you. This implementation aims to streamline the cancellation process, reducing the burden on our telephone lines. It is particularly beneficial for those who may find it challenging to use traditional telephone services or wish to avoid prolonged wait times for canceling appointments. For GP appointments, we currently request patients to call us for cancellations. However, stay tuned as we are actively working on a similar online solution for GP appointments in the near future. Once again, we extend our gratitude for bringing this matter to our attention, and we wish you continued good health. Kind regards, Kamal Senior Management Team
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Review titled Very responsive
Rated 5 stars out of 5
by Anonymous - Posted on 17 November 2023
I’ve always had a prompt and mostly helpful responses to any contact I’ve made to the GP considering how pressured NHS services are.
Visited November 2023
Review titled The Jubilee Street Practice Ltd
Replied on 17 November 2023
Dear Patient, Thank you for sharing your positive experience with our GP practice. We appreciate your feedback on the prompt and helpful responses despite the challenges faced by NHS services. Your input is valuable as we strive to maintain high standards of service for all patients. Wishing you good health! Kamal Senior Management Team
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Review titled Could not be bothered
Rated 1 star out of 5
by Anonymous - Posted on 18 October 2023
After calling and waiting 40 minutes I got a different answer every time, none of the things I was told were true it seems. The people who answer the phones just want you off the line as soon as possible and will tell you anything you want to hear no matter if it's true or not. Not once did anyone genuinely try to answer me correctly or in a way that would at least sound honest. I'm not asking for much, just not to be brushed off as soon as possible. I don't know how other GP's are but I will be changing to a different one.
Visited October 2023
Review titled The Jubilee Street Practice Ltd
Replied on 22 October 2023
Dear Patient, I understand your frustration with your recent experience when calling your GP practice. Firstly, I want to sincerely apologise for the inconvenience you've faced. We take your feedback seriously, and it's essential that our patients receive accurate and helpful information when they contact us. In response to your concerns about inconsistent information and feeling as though our staff may not have been as helpful as they should be, I'd like to assure you that we are committed to improving our phone services. This issue is certainly something we would love to get a bit more information about so we can work on any training gaps to ensure a more consistent and informative experience for all our patients. Your feedback is invaluable to us, and we appreciate your honesty. We do not want any patient to feel brushed off or receive inaccurate information. We are continually striving to provide the best care and service to our patients, and your input helps us in this mission. If you have any further feedback or if there's anything specific you'd like to share with us to help improve our services, please consider coming aong to one of our online Patient Participation Group (PPG) meetings, more details of which can be found here: https://jubileestreetpractice.nhs.uk/patient-participation-group/. Kind regards Kamal Senior Management Team
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Review titled Excellent
Rated 5 stars out of 5
by Anonymous - Posted on 20 September 2023
Doctors and stuff are all excellent. I am very happy that I joined them and that they have kindly accepted me. Nothing bad to say about them
Visited September 2023
Review titled The Jubilee Street Practice Ltd
Replied on 22 September 2023
Dear patient, Thank you for sharing your positive feedback with us. We greatly appreciate your kind words. We are committed to providing excellent care to all our patients, and we are delighted to hear that you are happy with the service you have received. If you have any further feedback or suggestions, please do not hesitate to let us know. Your input helps us continue to improve our services for everyone we serve. Wishing you good health! Kamal Senior Management Team
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Review titled Fantastic service: prompt, professional and approachable
Rated 5 stars out of 5
by CASibley - Posted on 21 September 2023
I was discharged late evening from RLH following day surgery. I was given a bag containing my discharge notes which I was in no state to read, a few dressings and sachets of water. I felt totally lost and disorientated. I called Jubilee Street the next morning and from that first point of contact I have recieved the most excellent care and support. Without exception everyone who has dealt with me has been thoughtful, polite and infomative, always taking the time and trouble to sort out issues as they have arisen I am currently under the regular care of a practice nurse who provides excellent guidance on the teatment of my wound which is taking a considerable time to heal. She is positive yet also realistic in managing me and my expectations. Her advice is clear and very helpful, and I am given all of the supplies I need to see me through til my next appointment. Also she ensured that I recieved my flu and shingles jabs on my last visit so I didn't have to make any additional appointments which was most welcome. I could not possibly ask for more.
Visited September 2023
Review titled The Jubilee Street Practice Ltd
Replied on 25 September 2023
Dear CASibley, Thank you for taking the time to share your experience with us following your day surgery at the Royal London Hospital and your subsequent care at Jubilee Street GP Practice. Your feedback is invaluable to us, and we appreciate your kind words. We are sincerely sorry to hear about the initial disorientation you felt upon discharge from RLH. We understand how important it is to ensure that patients have a smooth transition from the hospital to their ongoing care, and we appreciate your patience and understanding during this process. It is heartening to know that your experience with Jubilee Street has been positive and that you have found our team to be thoughtful, polite, and informative. Our goal is to provide excellent care and support to all our patients, and your feedback reaffirms that we are on the right track. We are delighted to hear that you are receiving excellent guidance from our practice nurse regarding the treatment of your wound. We understand that wound healing can be a challenging process, and our nurse's positive yet realistic approach is aimed at providing you with the best possible care. Your appreciation of her clear and helpful advice is noted, and we will continue to support you throughout your recovery journey. Furthermore, we are pleased that you were able to receive your flu and shingles vaccinations during your last visit, reducing the need for additional appointments. Streamlining your care is one of our priorities, and we are glad that this convenience was appreciated. Once again, thank you for your feedback, and please do not hesitate to reach out if you have any further questions or concerns. Your well-being is our top priority, and we are here to assist you every step of the way. Wishing you a swift and complete recovery. Kamal Senior Management Team
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Review titled Great experience
Rated 5 stars out of 5
by Anonymous - Posted on 06 September 2023
Today I saw a phlebotomist for blood test, she was very friendly and completed it very efficiently I didn't even feel the needle go in. Secondly I saw the nurse who was lovely and put me at ease and I was in and out in no time with no issues . I would like to thank both for their pleasant friendly nature, it really goes a long way .
Visited September 2023
Review titled The Jubilee Street Practice Ltd
Replied on 08 September 2023
Dear patient, Thank you for taking the time to share your positive feedback about your recent visit to our GP practice. We appreciate your kind words regarding our phlebotomist and nurse. It's wonderful to hear that your experience was pleasant and efficient. Providing friendly and professional care is a priority for us, and your feedback serves as valuable encouragement to our team. We are here to ensure that your healthcare experience remains a positive one, and we look forward to continuing to serve you in the future. If you have any further comments or suggestions, please feel free to share them with us. Wishing you good health! Kamal Senior Management Team
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Review titled Friendly and efficient practice
Rated 5 stars out of 5
by Anonymous - Posted on 25 June 2023
Always receive a fast response (typically same day mostly within an hour or so of submitting an econsult.) Reception are friendly and knowledgeable and the doctors and nurses are friendly, caring and show genuine interest and concern
Visited June 2023
Review titled The Jubilee Street Practice Ltd
Replied on 26 June 2023
Dear Patient, We are committed to providing prompt and efficient care to all our patients, and it's gratifying to hear that you have consistently received a fast response, often within an hour of submitting an e-consult. Our reception team takes pride in being friendly and knowledgeable. They play a crucial role in ensuring that your experience with us begins on the right note. We strive to create a welcoming environment where patients feel comfortable and cared for right from the moment they walk in or reach out to us digitally. I'm particularly delighted to hear that our doctors and nurses have shown genuine interest and concern during your visits. Compassion and empathy are core values at our practice, and we make it a priority to provide personalized care to each individual. Knowing that you felt the friendliness and caring nature of our medical professionals validates our commitment to delivering high-quality healthcare. Your feedback serves as a great motivation for our team to continue their excellent work. We are dedicated to maintaining the standard of care that you have come to expect from us. If there's anything else we can do to enhance your experience or if you have any suggestions, please feel free to reach out. We are always open to feedback from our valued patients. Wishing you good health. Kamal Senior Management Team
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Review titled Best practice in Tower Hamlets
Rated 5 stars out of 5
by Anonymous - Posted on 27 June 2023
All staff are really friendly and helpful. GPs always call back, are very empathetic and take time to listen to you and explain things clearly. I couldn't ask for a better practice.
Visited June 2023
Review titled The Jubilee Street Practice Ltd
Replied on 27 June 2023
Dear patient, It's wonderful to hear that you have had such positive experiences with the staff and general practitioners at our practice. Friendly and helpful staff who take the time to listen and explain things clearly are essential for providing quality healthcare. Empathetic GPs who prioritize patient care can make a significant difference in the overall experience for patients. A practice that embodies these qualities is definitely something that we strive for. It's important to acknowledge and appreciate the efforts of healthcare professionals who go above and beyond to ensure patient satisfaction and well-being. Wishing you good health! Kamal Senior Management Team