The Jubilee Street Practice Ltd
368-376 Commercial Road, London, E1 0LSContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Lovely, welcoming people
Rated 5 stars out of 5
by Anonymous - Posted on 16 May 2023
My clinician was punctual, kind, and a true delight. I have absolutely nothing negative to say about her, the practice in general, or the staff in particular. So my only negative comment has nothing to do with her at all; she was great. But I do think that 5-year intervals for check-ups isn’t necessarily sound medical practice, particularly with an aging population. I’d love to see data which would support this practice and I do wonder whether this isn’t simply a symptom of a medical system without enough resources to support more frequent, routine, preventive visits.
Visited May 2023
Review titled The Jubilee Street Practice Ltd
Replied on 17 May 2023
Dear patient, Firstly thank you very much for taking the time to help us with your lovely feedback about a specific clinician and the practice in general. We are however sorry to hear that it seems like you have had to wait 5 years for perhaps some form of check-up. Sadly without more specific information such as age, gender, any long term conditions etc we are unable to comment on what if any check-ups you require and at what intervals. For example a female aged between 50 - 65 should get offered a routine smear test every 5 years, but might be sooner if previous tests have indicated. Or someone over the age of 40 should be offered an NHS health check, but not if diabetic as they would receive the same / similar diagnostics during their diabetes annual care review. If you wish to discuss a specific check-up that you perhaps should have had, then we would love to hear from you, so we can work out what happened and how we might have missed any opportunities for preventative education and diagnostic measures. In general we do have systems in place whereby we identify patients with certain criterions to be contacted for specific conditions. You can email us at nelondonicb.jubileestreetpractice@nhs.net, providing us with additional information such as your details and what check-up you should have had. Kind regards Kamal Senior Management Team
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Review titled Outstanding practice
Rated 5 stars out of 5
by Anonymous - Posted on 15 May 2023
The reception team responded to my online request in 1hour and they arranged an in person appointment with my GP 2 hours later, which was very helpful and quick. Then, my amazing GP examined me thoroughly, asked me questions about my health holistically and took the time to listen to me and how I was feeling. I felt heard and supported by all today. Thank you!
Visited May 2023
Review titled The Jubilee Street Practice Ltd
Replied on 15 May 2023
Dear patient, We are thrilled to hear that our team was able to provide you with such prompt, helpful, and attentive care. Our goal is always to provide the best possible care to our patients, and it's gratifying to hear that our efforts are appreciated. I will make sure to pass your feedback along to our reception team and GP, as it's always encouraging to hear positive comments from patients. It also helps us identify areas where we are excelling and areas where we can continue to improve. Thank you for taking the time to share your experience with us, and we look forward to continuing to provide you with the best possible care. Wishing you good health! Kamal Senior Management Team
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Review titled Listened
Rated 4 stars out of 5
by Anonymous - Posted on 05 May 2023
The doctor took time to listen and was helpful. She checked throughout call if she was understanding what I was saying and offered remedies that were helpful
Visited May 2023
Review titled The Jubilee Street Practice Ltd
Replied on 05 May 2023
Dear patient Thank you for taking the time to share your positive experience with our GP practice. We are thrilled to hear that our doctor was able to listen attentively to your concerns and provide helpful remedies during your call. At our practice, we pride ourselves on delivering high-quality healthcare services to all our patients. Our doctors take the time to listen to our patients and understand their needs, in order to provide the best possible care and advice. We appreciate your feedback and look forward to providing you with the same level of care and attention in your future visits with us. Wishing you good health! Kamal Senior Management Team
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Review titled Excelent practice
Rated 5 stars out of 5
by Anonymous - Posted on 16 May 2023
Thorough review of medical history and current health status. Received relevant information regarding cardiovascular risk.
Visited May 2023
Review titled The Jubilee Street Practice Ltd
Replied on 16 May 2023
Dear patient, We are thrilled to receive your excellent review of our practice! Thank you for entrusting us with your medical care and for taking the time to share your positive experience. We place great importance on thoroughness when it comes to reviewing our patients' medical history and current health status. Our dedicated medical professionals take the time to listen attentively to your concerns, ensuring a comprehensive understanding of your unique health needs. By conducting a detailed assessment, we aim to provide you with the most accurate and personalized care possible. Furthermore, we are glad to hear that you received relevant information regarding cardiovascular risk. Our practice is committed to promoting preventive care and providing patients with the necessary knowledge and tools to maintain optimal heart health. We believe that education and proactive measures play a significant role in preventing cardiovascular issues and ensuring overall well-being. Wishing you good health. Kamal Senior Management Team
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Review titled Excelent practice
Rated 5 stars out of 5
by Anonymous - Posted on 16 May 2023
Thorough review of medical history and current health status. Received relevant information regarding cardiovascular risk.
Visited May 2023
Review titled The Jubilee Street Practice Ltd
Replied on 16 May 2023
Dear patient, We are thrilled to receive your excellent review of our practice! Thank you for entrusting us with your medical care and for taking the time to share your positive experience. We place great importance on thoroughness when it comes to reviewing our patients' medical history and current health status. Our dedicated medical professionals take the time to listen attentively to your concerns, ensuring a comprehensive understanding of your unique health needs. By conducting a detailed assessment, we aim to provide you with the most accurate and personalized care possible. Furthermore, we are glad to hear that you received relevant information regarding cardiovascular risk. Our practice is committed to promoting preventive care and providing patients with the necessary knowledge and tools to maintain optimal heart health. We believe that education and proactive measures play a significant role in preventing cardiovascular issues and ensuring overall well-being. Wishing you good health. Kamal Senior Management Team
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Review titled Excellent practice
Rated 5 stars out of 5
by Anonymous - Posted on 12 April 2023
Staff are always very professional and efficient. They always show a caring attitude when using their service. This practice deserves award for patient satisfaction.
Visited April 2023
Review titled The Jubilee Street Practice Ltd
Replied on 13 April 2023
Dear Patient, Thank you for taking the time to leave such a positive comment about our GP practice! We're thrilled to hear that our staff have consistently provided you with professional and efficient service while also showing a caring attitude. It's always our goal to make sure that every patient feels welcomed and cared for, so we're glad to know that we're meeting that standard. We appreciate your kind words and would be honored to be recognized for our efforts in patient satisfaction. We will continue to work hard to maintain the high level of service that you have come to expect from us. Thank you for choosing our practice as your healthcare provider! Wishing you good health Kamal Senior Management Team
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Review titled Professional caring experience
Rated 5 stars out of 5
by Denis Powell - Posted on 06 March 2023
As 72 year old I now find I am having to visit the practice on more frequent occasions the front desk always try too be helpful and deal with any concerns, the GP’s from my experience are caring and able too address and explain the course of treatment they believe will deal with my condition. If they feel I would benefit from a hospital referral they are willing to talk it through with me and point me in that direction. In all I feel the practice delivers at all levels and hope it continues to meet the needs of the community it serves.
Visited March 2023
Review titled The Jubilee Street Practice Ltd
Replied on 06 March 2023
Dear Denis Powell, Thank you for sharing your positive experience. It's great to hear that you have found the front desk to be helpful and that your GPs are caring and able to address your concerns. It's also reassuring to know that they are willing to discuss referrals to hospitals with you if necessary. It's important to feel supported and heard by your healthcare providers, especially as we age and may require more frequent medical attention. I'm glad that you feel the practice delivers at all levels and meets the needs of the community it serves. Remember to continue to communicate any comments, concerns or questions you may have about JSP, as open and clear communication is essential to ensuring the best possible care. Wishing you good health. Kamal Senior Management Team
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Review titled Great Practice- very supportive!
Rated 5 stars out of 5
by Anonymous - Posted on 01 March 2023
I just had a telephone consultation with such a wonderful doctor! She's always so supportive and understanding. I've always had wonderful care from this Practice- thank you so much!
Visited March 2023
Review titled The Jubilee Street Practice Ltd
Replied on 02 March 2023
Dear Patient, Thank you for taking the time to share feedback of your experience with us all. We wish you the best of health! Kamal Senior Management Team
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Review titled Impossible to book a smear test
Rated 3 stars out of 5
by Sally Toms - Posted on 31 March 2023
How can you book a smear test when answer phone pushes you to econsult? NHS send letters urging you to contact your surgery yet you can't make an appt. I'm busy. I have no time to make a pre online appt for an actual appt that Needsto be in person!!!
Visited March 2023
Review titled The Jubilee Street Practice Ltd
Replied on 05 April 2023
Dear Sally Toms, I am really sorry to hear that you have had difficulties with booking a smear test appointment. I agree that booking routine appointments should be straight forward. Sadly at times our telephone lines can become very busy, and I agree it's not ideal for patients to have to come in to book a routine appointment, this is why we often ask patients to submit an e-Consult so we can even call patients back to book this in for them. If you haven't managed to yet, would you kindly submit an admin request via our website and one of our admin team can call you back and organise this appointment? Kind regards Kamal Senior Management Team
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Review titled First visit - good start!
Rated 5 stars out of 5
by Anonymous - Posted on 30 March 2023
First visit to practice. Got a Varicella Zoster vaccination. Very friendly and professional treatment by one of the practice nurses.
Visited March 2023
Review titled The Jubilee Street Practice Ltd
Replied on 30 March 2023
Dear Patient, It's great to hear that you had a positive experience during your first visit to the practice and that you received a Varicella Zoster vaccination. The fact that the practice nurse provided you with friendly and professional treatment is a testament to the quality of care they provide to their patients. Thank you for sharing your feedback and we hope you continue to have positive experiences with the practice in the future (but we hope you dont have to use our services that often :-)) Wishing you good health Kamal Senior Management Team