The Jubilee Street Practice Ltd
368-376 Commercial Road, London, E1 0LSContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Excellent practice
Rated 5 stars out of 5
by Anonymous - Posted on 12 April 2023
Staff are always very professional and efficient. They always show a caring attitude when using their service. This practice deserves award for patient satisfaction.
Visited April 2023
Review titled The Jubilee Street Practice Ltd
Replied on 13 April 2023
Dear Patient, Thank you for taking the time to leave such a positive comment about our GP practice! We're thrilled to hear that our staff have consistently provided you with professional and efficient service while also showing a caring attitude. It's always our goal to make sure that every patient feels welcomed and cared for, so we're glad to know that we're meeting that standard. We appreciate your kind words and would be honored to be recognized for our efforts in patient satisfaction. We will continue to work hard to maintain the high level of service that you have come to expect from us. Thank you for choosing our practice as your healthcare provider! Wishing you good health Kamal Senior Management Team
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Review titled Professional caring experience
Rated 5 stars out of 5
by Denis Powell - Posted on 06 March 2023
As 72 year old I now find I am having to visit the practice on more frequent occasions the front desk always try too be helpful and deal with any concerns, the GP’s from my experience are caring and able too address and explain the course of treatment they believe will deal with my condition. If they feel I would benefit from a hospital referral they are willing to talk it through with me and point me in that direction. In all I feel the practice delivers at all levels and hope it continues to meet the needs of the community it serves.
Visited March 2023
Review titled The Jubilee Street Practice Ltd
Replied on 06 March 2023
Dear Denis Powell, Thank you for sharing your positive experience. It's great to hear that you have found the front desk to be helpful and that your GPs are caring and able to address your concerns. It's also reassuring to know that they are willing to discuss referrals to hospitals with you if necessary. It's important to feel supported and heard by your healthcare providers, especially as we age and may require more frequent medical attention. I'm glad that you feel the practice delivers at all levels and meets the needs of the community it serves. Remember to continue to communicate any comments, concerns or questions you may have about JSP, as open and clear communication is essential to ensuring the best possible care. Wishing you good health. Kamal Senior Management Team
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Review titled Great Practice- very supportive!
Rated 5 stars out of 5
by Anonymous - Posted on 01 March 2023
I just had a telephone consultation with such a wonderful doctor! She's always so supportive and understanding. I've always had wonderful care from this Practice- thank you so much!
Visited March 2023
Review titled The Jubilee Street Practice Ltd
Replied on 02 March 2023
Dear Patient, Thank you for taking the time to share feedback of your experience with us all. We wish you the best of health! Kamal Senior Management Team
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Review titled Impossible to book a smear test
Rated 3 stars out of 5
by Sally Toms - Posted on 31 March 2023
How can you book a smear test when answer phone pushes you to econsult? NHS send letters urging you to contact your surgery yet you can't make an appt. I'm busy. I have no time to make a pre online appt for an actual appt that Needsto be in person!!!
Visited March 2023
Review titled The Jubilee Street Practice Ltd
Replied on 05 April 2023
Dear Sally Toms, I am really sorry to hear that you have had difficulties with booking a smear test appointment. I agree that booking routine appointments should be straight forward. Sadly at times our telephone lines can become very busy, and I agree it's not ideal for patients to have to come in to book a routine appointment, this is why we often ask patients to submit an e-Consult so we can even call patients back to book this in for them. If you haven't managed to yet, would you kindly submit an admin request via our website and one of our admin team can call you back and organise this appointment? Kind regards Kamal Senior Management Team
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Review titled First visit - good start!
Rated 5 stars out of 5
by Anonymous - Posted on 30 March 2023
First visit to practice. Got a Varicella Zoster vaccination. Very friendly and professional treatment by one of the practice nurses.
Visited March 2023
Review titled The Jubilee Street Practice Ltd
Replied on 30 March 2023
Dear Patient, It's great to hear that you had a positive experience during your first visit to the practice and that you received a Varicella Zoster vaccination. The fact that the practice nurse provided you with friendly and professional treatment is a testament to the quality of care they provide to their patients. Thank you for sharing your feedback and we hope you continue to have positive experiences with the practice in the future (but we hope you dont have to use our services that often :-)) Wishing you good health Kamal Senior Management Team
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Review titled Very supportive, attentive
Rated 5 stars out of 5
by Mahmuda Begum - Posted on 21 March 2023
Your Review: Dr was so patient with me when I was having a breakdown with the extreme pain I was suffering from, she was calm, and very organised. Tried her best to direct me to the right services and explained the conditions very well. Thank you for all your support throughout the years . Also I would like to mention , the reception staff are really nice, polite and kind , previously we have had bad service from reception staff, they were rude, and abrupt.
Visited March 2023
Review titled The Jubilee Street Practice Ltd
Replied on 22 March 2023
Dear Mahmuda Begum, Firstly, we are very sorry to hear that you are having a tough time with managing your pain, we hope you are able to find ways to help manage this very quickly. Thank you however for taking the time to leave us feedback about the service you have received from the clinician and the admin team, this means a great deal to us. We are especially pleased to learn that you have found improvements in our reception team. Wishing you good health! Kamal Senior Management Team
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Review titled Very helpful
Rated 5 stars out of 5
by Neil - Posted on 08 March 2023
Used the e-consult feature spoke to GP later that day, arranged hospital scan and the followed up immediately afterwards.
Visited March 2023
Review titled The Jubilee Street Practice Ltd
Replied on 08 March 2023
Dear Neil, Thank you for sharing your recent experience of using our services, it sounds like the e-consult service worked very well for you. We hope that others are also able to utelise the e-consult service wherever possible as this helps us a great deal when it comes to processing patient queries safely and quickly. Wishing you good health. Kamal Senior Management Team
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Review titled Great Nursing
Rated 5 stars out of 5
by Hafsa Sudi - Posted on 08 February 2023
My nurse yesterday was extremely professional and informative. The care and compassion she provided made my smear test today as comfortable as possible. This is something I delayed for three years due to anxiety but she educated me and talked me through each steps and let me ask as many questions as I needed. I am grateful for her expertise and skillsets, I can tell she cares for her patients.
Visited February 2023
Review titled The Jubilee Street Practice Ltd
Replied on 08 February 2023
Dear Hafsa Sudi, Thank you for such lovely and encouraging feedback. We can understand how some patients can have anxieties about having certain procedures done (I personally am like that with needles!). Your feedback helps put other's minds at rest to know that our nurses are very caring and ultimately will discuss things with you and not pressure you into having anything done that you dont want to. So if there are others reading this that might be in a similar situation as your self I would encourage them to at least have a chat with our lovely nursing team and see if they can help you. Wishing you good health! Kamal Senior Management team
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Review titled Poor practice
Rated 1 star out of 5
by Anonymous - Posted on 10 February 2023
You can not contact via phones. Says they have reached their quota. The so called 'e-consult' is useless it's rarely operational on Mondays and Fridays seems the worst. How are you supposed to to talk to a doctor no wonder so many people go to A &E
Visited January 2023
Review titled The Jubilee Street Practice Ltd
Replied on 14 February 2023
Dear patient, We are really sorry to hear that you have been facing issues with accessing our services both via telephone and via e-consult. Whilst we would love to deal with every single query on the same day, sadly we are unable to do this safely, which is why at any given time of the day we have to switch to 'Maximum capacity'. Usually we leave our e-Consults open for a little while longer as these are usually non-urgent queries, however even thos we have to 'pause' for the day at some point based on the number of queries we already have and the staffing levels. We encourage patients to contact us via e-consult as early as possible as once submitted we will action them the same day, if however we are on maximum capacity and the query is urgent then we recommend contacting NHS 111, which might me more appropriate rather than A&E unless its a life threatening issue. kind regards Kamal Senior Management Team
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Review titled Impossible to get an appointment
Rated 1 star out of 5
by Yvonne Gilbert - Posted on 09 February 2023
My Mothers prescription is often wrong when it arrives at the pharmacy. My Mother who is partially sighted finds it impossible to get an appointment . They tell her she has to come to the surgery at 8.30 in the morning in order to get an appointment. There must be a way for a partially sighted person to get an appointment other than that.
Visited January 2023
Review titled The Jubilee Street Practice Ltd
Replied on 10 February 2023
Dear Yvonne Gilbert, Please extend our sincere apologies to your mother, we are very sorry to hear the difficulty she is facing when trying to get an appointment with us. It is never our intention to make it hard for our patients with or without impairments to access our services. We have 3 main methods of getting in touch with the practice and they are - in order of preference - Online consultation, telephone or face to face. As you might already know our telephone lines get extremely busy which is why we desperately need those patients that can or their friends and families that can on their behalf to use our online consultation tool. This will help free up the telephone lines especially for those vulnerable patients such as your mother with visual impairments. Its always our last resort to ask patients to come into the practice to just organise an appointment, and where possible would be grateful for friends and family to help those that cannot, to fillout an online consultation by visiting the following link : https://jubileestreetpractice.nhs.uk/ and selecting 'Online consultations' button at the top. We welcome any other thoughts or suggestions you might have that will help not only your mother but also other patients in a similar situation. Wishing you and your mother good health Kamal Senior Management Team