The Jubilee Street Practice Ltd
368-376 Commercial Road, London, E1 0LSContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled First visit - good start!
Rated 5 stars out of 5
by Anonymous - Posted on 30 March 2023
First visit to practice. Got a Varicella Zoster vaccination. Very friendly and professional treatment by one of the practice nurses.
Visited March 2023
Review titled The Jubilee Street Practice Ltd
Replied on 30 March 2023
Dear Patient, It's great to hear that you had a positive experience during your first visit to the practice and that you received a Varicella Zoster vaccination. The fact that the practice nurse provided you with friendly and professional treatment is a testament to the quality of care they provide to their patients. Thank you for sharing your feedback and we hope you continue to have positive experiences with the practice in the future (but we hope you dont have to use our services that often :-)) Wishing you good health Kamal Senior Management Team
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Review titled Very supportive, attentive
Rated 5 stars out of 5
by Mahmuda Begum - Posted on 21 March 2023
Your Review: Dr was so patient with me when I was having a breakdown with the extreme pain I was suffering from, she was calm, and very organised. Tried her best to direct me to the right services and explained the conditions very well. Thank you for all your support throughout the years . Also I would like to mention , the reception staff are really nice, polite and kind , previously we have had bad service from reception staff, they were rude, and abrupt.
Visited March 2023
Review titled The Jubilee Street Practice Ltd
Replied on 22 March 2023
Dear Mahmuda Begum, Firstly, we are very sorry to hear that you are having a tough time with managing your pain, we hope you are able to find ways to help manage this very quickly. Thank you however for taking the time to leave us feedback about the service you have received from the clinician and the admin team, this means a great deal to us. We are especially pleased to learn that you have found improvements in our reception team. Wishing you good health! Kamal Senior Management Team
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Review titled Very helpful
Rated 5 stars out of 5
by Neil - Posted on 08 March 2023
Used the e-consult feature spoke to GP later that day, arranged hospital scan and the followed up immediately afterwards.
Visited March 2023
Review titled The Jubilee Street Practice Ltd
Replied on 08 March 2023
Dear Neil, Thank you for sharing your recent experience of using our services, it sounds like the e-consult service worked very well for you. We hope that others are also able to utelise the e-consult service wherever possible as this helps us a great deal when it comes to processing patient queries safely and quickly. Wishing you good health. Kamal Senior Management Team
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Review titled Great Nursing
Rated 5 stars out of 5
by Hafsa Sudi - Posted on 08 February 2023
My nurse yesterday was extremely professional and informative. The care and compassion she provided made my smear test today as comfortable as possible. This is something I delayed for three years due to anxiety but she educated me and talked me through each steps and let me ask as many questions as I needed. I am grateful for her expertise and skillsets, I can tell she cares for her patients.
Visited February 2023
Review titled The Jubilee Street Practice Ltd
Replied on 08 February 2023
Dear Hafsa Sudi, Thank you for such lovely and encouraging feedback. We can understand how some patients can have anxieties about having certain procedures done (I personally am like that with needles!). Your feedback helps put other's minds at rest to know that our nurses are very caring and ultimately will discuss things with you and not pressure you into having anything done that you dont want to. So if there are others reading this that might be in a similar situation as your self I would encourage them to at least have a chat with our lovely nursing team and see if they can help you. Wishing you good health! Kamal Senior Management team
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Review titled Poor practice
Rated 1 star out of 5
by Anonymous - Posted on 10 February 2023
You can not contact via phones. Says they have reached their quota. The so called 'e-consult' is useless it's rarely operational on Mondays and Fridays seems the worst. How are you supposed to to talk to a doctor no wonder so many people go to A &E
Visited January 2023
Review titled The Jubilee Street Practice Ltd
Replied on 14 February 2023
Dear patient, We are really sorry to hear that you have been facing issues with accessing our services both via telephone and via e-consult. Whilst we would love to deal with every single query on the same day, sadly we are unable to do this safely, which is why at any given time of the day we have to switch to 'Maximum capacity'. Usually we leave our e-Consults open for a little while longer as these are usually non-urgent queries, however even thos we have to 'pause' for the day at some point based on the number of queries we already have and the staffing levels. We encourage patients to contact us via e-consult as early as possible as once submitted we will action them the same day, if however we are on maximum capacity and the query is urgent then we recommend contacting NHS 111, which might me more appropriate rather than A&E unless its a life threatening issue. kind regards Kamal Senior Management Team
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Review titled Impossible to get an appointment
Rated 1 star out of 5
by Yvonne Gilbert - Posted on 09 February 2023
My Mothers prescription is often wrong when it arrives at the pharmacy. My Mother who is partially sighted finds it impossible to get an appointment . They tell her she has to come to the surgery at 8.30 in the morning in order to get an appointment. There must be a way for a partially sighted person to get an appointment other than that.
Visited January 2023
Review titled The Jubilee Street Practice Ltd
Replied on 10 February 2023
Dear Yvonne Gilbert, Please extend our sincere apologies to your mother, we are very sorry to hear the difficulty she is facing when trying to get an appointment with us. It is never our intention to make it hard for our patients with or without impairments to access our services. We have 3 main methods of getting in touch with the practice and they are - in order of preference - Online consultation, telephone or face to face. As you might already know our telephone lines get extremely busy which is why we desperately need those patients that can or their friends and families that can on their behalf to use our online consultation tool. This will help free up the telephone lines especially for those vulnerable patients such as your mother with visual impairments. Its always our last resort to ask patients to come into the practice to just organise an appointment, and where possible would be grateful for friends and family to help those that cannot, to fillout an online consultation by visiting the following link : https://jubileestreetpractice.nhs.uk/ and selecting 'Online consultations' button at the top. We welcome any other thoughts or suggestions you might have that will help not only your mother but also other patients in a similar situation. Wishing you and your mother good health Kamal Senior Management Team
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Review titled Brilliant Service
Rated 5 stars out of 5
by Bernice - Posted on 16 January 2023
This has been my family's practice for over 50 years, and has always been great. More recently with COVID and everything else it has continued to provide an excellent service to me and my elderly parents. The online consultation tool is brilliant, and has allowed me to get through to our doctor without having to wait on the phone, and the doctor's always respond quickly. This has been a good send. Caring for my elderly parents can be challenging when also working full time, but at least I know Jubilee St Practice is there for us when we really need them. I am so grateful.
Visited January 2023
Review titled The Jubilee Street Practice Ltd
Replied on 17 January 2023
Dear Bernice, Thank you for taking the time to give us your feedback. You have summarised so well some of the challenges we still face on our telephone systems, but also highlighted the positives such as the online consultation tool to get quick responses from the surgery. We are grateful to our patients and their carers for helping us free up the telephone lines for more vulnerable patients that cannot access the online consultation systems. we would also encourage all our patients, as well as using the online consultation tool to make use of the NHS App (https://www.nhs.uk/nhs-app/) for acessing your medical records, test results and order repeat prescriptions, safely and conviniently. Wishing you and your loved ones good health! Kamal Senior Management Team
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Review titled Amazing care!
Rated 5 stars out of 5
by S A - Posted on 01 March 2023
I have an amazing, caring doctor! I have been going to this doctor for many years now and the level of care is always outstanding- both to myself and my family. Thank you so much! We really appreciate everything you do!
Visited January 2023
Review titled The Jubilee Street Practice Ltd
Replied on 02 March 2023
Dear SA, Thank you for sharing your lovely experience with us all, we wish you and your family good health! Kamal Senior Management Team
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Review titled Jubilee street consistently a Great Practice
Rated 5 stars out of 5
by Miss S - Posted on 08 December 2022
Excellent Practice, Doctors always very helpful, look after their patients. Reception staff always professional and helpful Challenging times for nhs staff but Jubilee Street still provide a high level of care Thank you - it is always Appreciated
Visited December 2022
Review titled The Jubilee Street Practice Ltd
Replied on 08 December 2022
Dear Miss S, Thank you for your very thoughtful and kind words. It is very humbling to hear that our efforts and hard work, especially as you put it, at such challenging times are appreciated and recognised. We will keep working hard to ensure we are able to provide the highest standard of care to all our patients. Wishing you good health! Kamal Senior Management Team
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Review titled Outstanding patient-centered practice
Rated 5 stars out of 5
by Anthony Gormally - Posted on 06 December 2022
I am an elderly patient with multiple co-morbidities. I have for decades been a patient of the Practice and have consistently found doctors and nurses attentive to my health-care needs and doing their best to meet them. I have just experienced a telephone consultation with the senior doctor in the practice in which all the virtues of the Practice were on display: kind attention to what I was saying, carefully considered advice, and review of aspects of my condition other than the one presented by me. I am very grateful for this quality of service.
Visited December 2022
Review titled The Jubilee Street Practice Ltd
Replied on 07 December 2022
Dear Anthony Gormally, Sincere thanks for taking the time to provide such a lovely feedback of your experience of using our services, especially around doctors and nurses. We love some of the 'virtues' you describe and aim to continue providing a high level of quality service. Wishing you good health Kamal Senior Management Team