The Jubilee Street Practice Ltd
368-376 Commercial Road, London, E1 0LSContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Outstanding patient-centered practice
Rated 5 stars out of 5
by Anthony Gormally - Posted on 06 December 2022
I am an elderly patient with multiple co-morbidities. I have for decades been a patient of the Practice and have consistently found doctors and nurses attentive to my health-care needs and doing their best to meet them. I have just experienced a telephone consultation with the senior doctor in the practice in which all the virtues of the Practice were on display: kind attention to what I was saying, carefully considered advice, and review of aspects of my condition other than the one presented by me. I am very grateful for this quality of service.
Visited December 2022
Review titled The Jubilee Street Practice Ltd
Replied on 07 December 2022
Dear Anthony Gormally, Sincere thanks for taking the time to provide such a lovely feedback of your experience of using our services, especially around doctors and nurses. We love some of the 'virtues' you describe and aim to continue providing a high level of quality service. Wishing you good health Kamal Senior Management Team
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 12 December 2022
GP practice treat everyone with care, kindness and respect . I feel that I can have access to their services when I need them
Visited December 2022
Review titled The Jubilee Street Practice Ltd
Replied on 14 December 2022
Dear Patient, Thank you for sharing your feedback, we really like how you have summed it up with 'care, kindness and respect', all of these are what we value a lot and strive to ensure we provide to all our patients. Wishing you good health! Kamal Senior Management Team
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Review titled Great practice
Rated 5 stars out of 5
by Saniya Akther - Posted on 20 December 2022
Polite staff and prompt response. I was able to get an appointment on the same day. I was able to discuss my concerns and worries and staff were able to support this and help come to a conclusion
Visited December 2022
Review titled The Jubilee Street Practice Ltd
Replied on 22 December 2022
Dear Saniya Akther, Thank you very much for your very concise feedback summing up your recent experience with our practice. We always share these with the whole team and they are warmly received! Wishing you good health! Kamal Senior Management Team
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Review titled Great practice
Rated 5 stars out of 5
by Umal - Posted on 16 December 2022
Really thorough with my concerns and helps with all my concerns. When it comes to my children the call back quickly and always try to see my children face to face. I really like the online consultation option, even though the call backs do take a while they communicate well and reassure us they will get back to us soon in non emergency situations. Overall great practice
Visited December 2022
Review titled The Jubilee Street Practice Ltd
Replied on 22 December 2022
Dear Umal, Thank you for your feedback. Especially for pointing out a few very important points such as your experience with online consult especially for non emergency queries and our slightly lower threshold when it comes to children. Overall we look at each query individually and a GP assess the situation based on medical urgency and then makes appropriate contact that might include a return reply by email / SMS, a telephone call or a face to face appointment. This helps us to help as many patients as possible with the limited appointments we have. Wishing you and your family good health! Kamal Senior management Team
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Review titled Jubilee street consistently a Great Practice
Rated 5 stars out of 5
by Miss S - Posted on 08 December 2022
Excellent Practice, Doctors always very helpful, look after their patients. Reception staff always professional and helpful Challenging times for nhs staff but Jubilee Street still provide a high level of care Thank you - it is always Appreciated
Visited December 2022
Review titled The Jubilee Street Practice Ltd
Replied on 08 December 2022
Dear Miss S, Thank you for your very thoughtful and kind words. It is very humbling to hear that our efforts and hard work, especially as you put it, at such challenging times are appreciated and recognised. We will keep working hard to ensure we are able to provide the highest standard of care to all our patients. Wishing you good health! Kamal Senior Management Team
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Review titled Reception
Rated 4 stars out of 5
by Anonymous - Posted on 01 December 2022
Normally reception isn’t great suppose they act like the gate keeper but I would say this day a receptionist saved my life by actually listening to me and understanding the distress I was in. I have been very low in mood and never phone doctors unless am desperate. This day wasn’t a good day I couldn’t cope but obviously receptionists picked up and managed to speak to someone. I think the last two years working in the Nhs has been very dark times and I struggle everyday.
Visited November 2022
Review titled The Jubilee Street Practice Ltd
Replied on 02 December 2022
Dear patient, We are sorry to hear you had what we can imaging is a very difficult and scary time, and we can appreciate at times like this it can be very important to have someone to talk to. It is even harder when at times like this you are not able to get through to a health professional, but we were glad to hear that our wonderful patient assistants were able to pick up on your distress and were able to talk to you and provide you with some support. we will always do our best to help and support anyone at times like these, however we must highlight that at times of crisis if you are unable to get through to one of our team members or felt we were not able to support you then please consider contacting Tower Hamlets 24 hour Crisis Line on 0800 073 0003, alternatively in an emergency don't hesitate to call 999. We wish you all the best and hope you are feeling better soon. Senior Management Team Kamal
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Review titled Impressive medical practice
Rated 5 stars out of 5
by Charles Hanson - Posted on 17 November 2022
After recently reporting, via the online service, a chest infection three weeks ago, I was expecting a long wait due to recent news reports. However I was seen by a doctor two days later, given an X-ray and prescription the next day and on visiting the practice again this week, received follow up prescriptions. Whether on the phone or in person, I have always found the reception team to be polite, helpful and efficient. I have also recently visited for Flu jab, PSA blood test and again been impressed by the effectiveness and efficiency of the staff and doctors. Given the pressure the NHS are under, I’m pleased to report Jubilee Street Practice are coping extremely well.
Visited November 2022
Review titled The Jubilee Street Practice Ltd
Replied on 23 November 2022
Dear Charles Hanson, Thank you so much for your feedback, and I hope you are doing well now with your chest problem. We really appreciate you sharing your experience with us and our patients. Wishing you good health! Kamal Transformation coordinator
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Review titled Great Practice
Rated 5 stars out of 5
by Moe Islam - Posted on 28 November 2022
Everyone working at the reception are lovely also they are very helpful. Same with the doctors they are very good. I was with an another surgery for years and they were bad! I have to say it’s been 3/4 months I’ve joined jubilee street practice and so far the best GP in tower hamlets.
Visited November 2022
Review titled The Jubilee Street Practice Ltd
Replied on 28 November 2022
Dear Moe Islam, We are really happy to hear you have found our practice 'the best GP in tower hamlets'. We hope to provide a high quality service to all our patients and are actively invested in improving our services by listening to our patient's feedback. Welcome to JSP and wish you good health! Kamal Transformation coordinator
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Review titled Excellent Practice
Rated 5 stars out of 5
by Carole - Posted on 23 November 2022
The Doctors and staff are alway so hopeful. And very professional. You can get advice from a range of services both online or in the practice. Today I had my first video consultation and it was great to be able to see the doctor but feeling so unwell not to have to go to the practice.
Visited November 2022
Review titled The Jubilee Street Practice Ltd
Replied on 24 November 2022
Dear Carole, Thank you for your lovely comments, also thank you for highlighting how you found some of our online services for getting advice. You highlight a very good point that when some one is unwell, sometimes its convenient and comfortable to consult a Dr from home online, we are glad you found that service useful. Wishing you good health! Kamal Transformation coordinator
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Review titled Poor Telephone Service
Rated 2 stars out of 5
by Anonymous - Posted on 15 November 2022
It will take a very time to connect and you wait in a queue from 40-60 minutes and then you have to pray that someone answers the phone. It seems the practice thinks there is still a pandemic on. Very poor service. The practice should and can do a lot better.
Visited November 2022
Review titled The Jubilee Street Practice Ltd
Replied on 15 November 2022
Dear Anonymous, Thank you for taking the time to feedback on your experience of using our services, specifically the telephone system when trying to access the GP practice. I would like to take this opportunity to firstly say I am sorry to hear you have had to experience long wait times as the telephones queues often can be very long. I agree this has become a very real problem for us as a practice and is having massive impacts on our patients, especially those that rely on accessing us via the telephone, for example those that may be vulnerable or are digitally excluded. We have recognised this issue and have been constantly reviewing our internal systems and processes to best manage our incoming demand with our current capacity. You may have read in previous responses to comments and on our website that for almost a year now we have struggled with staffing issues, especially staff turnover and are still having to rely on locums for clinical support (if we’re lucky to find one) and have recently had a new admin person join the team, with another due to start in the next 2 weeks. On top of that although we may no longer be in the midst of a national pandemic we are still getting cases within our teams of people being unwell and taking time off work. Where possible we are encouraging these team members to work remotely from home, but as you might appreciate some core functions cannot be performed remotely. I don’t want our response to be one where we are trying to justify and make excuses for a service which we agree can be improved hugely, rather I would like to highlight some of the challenges and constraints we are working with, not only at this practice but at most practices across Tower Hamlets and dare I say wider. On a positive note, we at JSP are not ones to ignore the shortfall in our service and with the help of our amazing team and equally amazing patients we are working on quality improvement lead projects to help identify areas where we can make changes to help improve the current situation. We appreciate this has been a long and arduous journey for staff and patients alike and don’t expect will have a solution overnight, however we are confident together we can find better solutions to this problem. In the meantime, we would encourage all our patients wherever possible to: 1. Use the NHS App to view test results, order repeat prescriptions, view and share medical records as needed 2. Use e-Consult to submit clinical and admin related queries which can be processed safely and efficiently even when our phone lines are busy 3. Express interest if you are willing to participate in quality improvement pieces of work with our teams to better shape your GP practices services by emailing us on thccg.jubileestreetpractice@nhs.net Kind regards Kamal Uddin Transformation coordinator