THE KEYS FAMILY PRACTICE
Willenhall Medical Centre, Field Street, Willenhall, West Midlands, WV13 2NYContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Go need to improve
Rated 3 stars out of 5
by Pravin Patel - Posted on 14 August 2024
My appointment was for 11.00 so I got there five minutes early and logged in then at 11. 35 I was still waiting to be seen so I asked at the reception what was going on but I got no reason or an apology has I had other things to do I had to leave. Not very good customer service
Visited August 2024
THE KEYS FAMILY PRACTICE has not yet replied.
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Review titled Good service
Rated 5 stars out of 5
by Derek Smith - Posted on 14 August 2024
I was able to be seen next day and was seen by a pharmacist (not doctor) who knew what was needed
Visited August 2024
THE KEYS FAMILY PRACTICE has not yet replied.
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Review titled Review of practice
Rated 2 stars out of 5
by Michelle - Posted on 09 July 2024
Have to do online form to get any appointments and decided ..hard to put into words the issues at times ..also hard to get an appointment when as a patient feel it's necessary to have face to face ...not sure how certain issues cam be diagnosed when not seen or examined at all
Visited July 2024
Review titled THE KEYS FAMILY PRACTICE
Replied on 23 July 2024
Dear Michelle, Thank you for taking the time to leave a review. I am sorry to hear that you are not happy with the service that you have received. If you wish to discuss your experience further, you can contact me directly using the following link: https://www.modalitypartnership.nhs.uk/contact Kind regards, Frankie Patient Experience Officer
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Review titled Wonderful practice
Rated 5 stars out of 5
by Anonymous - Posted on 13 July 2024
No problems around booking appointments and easy to access with online accurx form for any clinical or non-clinical queries. Had travel vaccinations recently without any problems. Great service. Thank you and keep up the good work.
Visited July 2024
Review titled THE KEYS FAMILY PRACTICE
Replied on 23 July 2024
Dear Patient, Thank you for your review. We are so pleased to see that you are happy with our services. Kind regards Frankie Patient Experience Team
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Review titled Good doctor's
Rated 3 stars out of 5
by Sheila - Posted on 11 July 2024
Went to see my doctor on Monday 8th,didn't wait long.I must say how really nice and caring she was,she had time and patience and listened to everything I had to say.She was very kind,helpful and gave me lots of advice
Visited July 2024
Review titled THE KEYS FAMILY PRACTICE
Replied on 23 July 2024
Dear Sheila, We are happy to see that you received great care from the surgery. Thank you for sharing your experience with us. Kind regards, Frankie Patient Experience Team
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Review titled Best Practice
Rated 5 stars out of 5
by Patrick Smith - Posted on 24 July 2024
I had a good experience with my GP which was very productive and informative. Best practice ever experienced
Visited July 2024
Review titled THE KEYS FAMILY PRACTICE
Replied on 31 July 2024
Dear Patrick We are happy to see that you received great care from the surgery. Thank you for sharing your experience with us. Kind regards Sophie Patient Experience Team
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Review titled Good practice
Rated 4 stars out of 5
by Yasmin Best - Posted on 16 July 2024
Spoke to doctor he explained everything and was very helpful and prescribed me medication to help and I’d been suffering bad cramps in body , he did blood tests and everything was fine except for a couple of tests which were just out of sync , he explained that these could be causing cramps and to try medication for few weeks and if no better to get back in touch for a face to face appointment
Visited July 2024
Review titled THE KEYS FAMILY PRACTICE
Replied on 23 July 2024
Dear Yasmin, Thank you for your review. We are so pleased to see that you are happy with our services. Kind regards Frankie Patient Experience Team
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Review titled Worst practice
Rated 1 star out of 5
by Anonymous - Posted on 24 July 2024
This is the worst practice they have no care for young children I had to literally push for an appointment for my child and when they finally booked him he was fobbed of by the doctor even after explaining we have tried his method and stressed the condition was getting worse and the next day it led to an infection and now they are once again passing us to other agencies when the child should be seen as a priority
Visited July 2024
Review titled THE KEYS FAMILY PRACTICE
Replied on 31 July 2024
Dear Patient Thank you for taking the time to leave a review. I am sorry to hear that you are not happy with the service that you have received. I would be happy to discuss your concerns further with you. You can contact me directly using the following link: https://www.modalitypartnership.nhs.uk/contact Kind regards Sophie Patient Experience Officer
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Review titled Rude receptionist and rude doctors
Rated 2 stars out of 5
by Jeff - Posted on 09 July 2024
Been dealing with chest pains for past 6-7 weeks now and doctors don’t seem bothered about it 1 bit I’ve had to go hospital so many times all for them to tell me go back to my doctor for him to give me an appointment in 3 weeks time I haven’t just got chest pains I’ve got high heart rate. And the hospital doctors have asked for my gp to do a blood test and they’re refusing to do 1. I’m thinking about leaving this doctors if I’m honest.
Visited July 2024
Review titled THE KEYS FAMILY PRACTICE
Replied on 23 July 2024
Dear Jeff, Thank you for taking the time to leave a review and I am very sorry to see that you have had a negative experience with the Practice. We are continuously improving our services to meet patient satisfaction. If you wish to discuss your experience further, please contact me directly using the following link: https://www.modalitypartnership.nhs.uk/contact Kind Regards Frankie Patient Experience Team
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Review titled Quality care
Rated 5 stars out of 5
by Miss.W - Posted on 23 July 2024
I had a recent appointment with the pharmacist practitioner. I feel this went really well! I received good quality care, and was listened to. I feel the examination was thorough, and left with an outcome I am happy with. My overall experience was a very good one, the practitioner was professional, had good manners and thought outside of the box also. No faults at all on this occasion. Thank you for your hard work and continued good practice!
Visited July 2024
Review titled THE KEYS FAMILY PRACTICE
Replied on 23 July 2024
Dear Miss W, We are happy to see that you received great care from the surgery. Thank you for sharing your experience with us. Kind regards Frankie Patient Experience Team