THE KEYS FAMILY PRACTICE
Willenhall Medical Centre, Field Street, Willenhall, West Midlands, WV13 2NYContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Nurse appointment
Rated 4 stars out of 5
by Theresa - Posted on 06 July 2024
The nurse was late for appointment by 10 minutes. She was good at her job in what she did. The smear wasn’t uncomfortable. She put me at ease. She chatted with me and answered questions I asked. I was content on leaving.
Visited July 2024
Review titled THE KEYS FAMILY PRACTICE
Replied on 08 July 2024
Dear Theresa, We are happy to see that you received great care from the surgery. Thank you for sharing your experience with us. Kind regards Frankie Patient Experience Team
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Review titled Prompt Service
Rated 4 stars out of 5
by Anonymous - Posted on 01 August 2024
I had a very quick response and managed to get a face to face appointment same morning. Very clear advice and satisfactory outcome, taking other medical issues into account.
Visited July 2024
Review titled THE KEYS FAMILY PRACTICE
Replied on 02 August 2024
Dear Patient Thank you for taking the time to leave the Practice a positive review. This is very much appreciated and will be shared with the team. Kind regards Kelly Patient Experience Team
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Review titled Poor communication
Rated 1 star out of 5
by June - Posted on 14 June 2024
This is not my GP but was sent an appointment here for ultra sound.Went in and sat in area indicating ultrasound. No one about so partner went to check with reception who directed me back to my GP in another area of town.i went to my own GP who said I had to go to the Keys.I am now running late .I went back to reception at the Keys who said the ultra sounds are nothing to do with them!I went back to ultra sound area and eventually found the radiographer. The reception were only too happy to give this aged poorly person the runaround. Thank God I am not registered here.
Visited June 2024
Review titled THE KEYS FAMILY PRACTICE
Replied on 27 June 2024
Dear Patient I am sorry to hear that you had a negative experience in relation to your recent appointment for an ultrasound at Willenhall Medical Centre. However, The Keys Family Practice is not connected with the extended services provided within the building, in this case the ultrasound service is a separate service from the Practice. The Practice Reception Team do not have any information on the extended service clinics provided within the building, and are therefore unable to advise patients when they attend the front desk. Kind regards, Holly Patient Experience Officer
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Review titled Very fast and helpful
Rated 5 stars out of 5
by Sharon - Posted on 16 July 2024
Dr listened and quickly invited for a one to one consultant and examined me within a few hours of me contacting them. Quickly diagnosed and got medication sorted fast. Also being v thorough to eliminate anything sinister
Visited June 2024
Review titled THE KEYS FAMILY PRACTICE
Replied on 23 July 2024
Dear Sharon, We are happy to see that you received great care from the surgery. Thank you for sharing your experience with us. Kind regards Frankie Patient Experience Team
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Review titled Vertigo
Rated 4 stars out of 5
by Jackie - Posted on 21 June 2024
I was having problems with dizziness and feeling sick..contacted surgery through e consult..and 2 hours later had a phone call from g.p. he he thought I was suffering from vertigo..sent my some exercised through messenger and prescribed medication, straight to my chemist..I am very pleased with the service that th surgery provided, on this occasion..
Visited June 2024
Review titled THE KEYS FAMILY PRACTICE
Replied on 27 June 2024
Dear Jackie Thank you so much for your positive comments. It is a pleasure to receive your feedback and I will ensure it is shared with the team. Kind regards Holly Patient Experience Officer
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Review titled Key practice
Rated 4 stars out of 5
by Mannat - Posted on 21 June 2024
I had a really good experience because the appointment are give on the right time and also the prescription works well
Visited June 2024
Review titled THE KEYS FAMILY PRACTICE
Replied on 27 June 2024
Dear Mannat, Thank you for taking the time to leave the Practice a positive review. This is very much appreciated and will be shared with the team. Kind regards Holly Patient Experience Officer
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Review titled Grate Service
Rated 4 stars out of 5
by Keys Medical Practice - Posted on 18 July 2024
Excellent service and great response time appointment handling and very helping staff and advice given is accurate as Well guideline for appointments and consultation
Visited April 2023
Review titled THE KEYS FAMILY PRACTICE
Replied on 23 July 2024
Dear Patient, Thank you for your review. We are so pleased to see that you are happy with our services. Kind regards Frankie Patient Experience Team
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Review titled A credit to our health service
Rated 5 stars out of 5
by Anonymous - Posted on 12 December 2022
Receptionists - are kind, helpful and although most be extremely busy, they always treat you like you're a priority. Doctors- cannot fault any one of them, always thorough (especially with children) always understanding. Genuinely seem to care. Nurses- friendly, helpful and always put you at ease. Econsult/appointments - I'm not one to call the practice until really necessary, but every time I've filled out an econsult for my children, I've had a call back within an hour. And usually an appt the same day. Not only that, but any follow ups they say they will do (phone calls etc) they do. I cannot fault this practice and I'm always so grateful to them. Our doctors surgeries get a lot of criticism lately, but the Keys Family Practice should get none.
Visited December 2022
Review titled THE KEYS FAMILY PRACTICE
Replied on 22 December 2022
Dear Patient Thank you so much for your positive comments. It is a pleasure to receive your feedback and I will ensure it is shared with the team. Kind regards Patient Experience Team
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Review titled Good service
Rated 5 stars out of 5
by Tracy ann Guest - Posted on 04 October 2022
Very helpful and insightful time taken to understand my condition and give me helpful tips to help my condition ..........
Visited October 2022
Review titled THE KEYS FAMILY PRACTICE
Replied on 10 November 2022
Dear Tracy We are happy to see that you received great care from the surgery. Thank you for sharing your experience with us. Kind regards Patient Experience Team
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Review titled Appointment
Rated 5 stars out of 5
by Anonymous - Posted on 27 September 2022
Dr was interested in listening to my issue and symptoms. He provided useful advice and a few options for me to consider.
Visited September 2022
Review titled THE KEYS FAMILY PRACTICE
Replied on 10 November 2022
Dear Patient Thank you for your review. We are so pleased to see that you are happy with our services. Kind regards Patient Experience Team