The Kiltearn Medical Ctr.
Kiltearn Medical Centre, Church View PCC, Beam Street, Nantwich, Cheshire, CW5 5NXContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Poor Professional Service
Rated 1 star out of 5
by Teddie - Posted on 13 December 2024
When you put your trust in a medical professional and they tell you one thing and fail... That is what has happened to me, the ANP told me that a referral had been sent for a chest xray and to call the hospital the following day, called the hospital and they had not received the referral. Because of their incompetence now having to wait at least 96 hours for it to be resent. I have sent an email to complain; however, there may be Partners there but no one seems to have any authority. What an absolute shambles, if this was the private sector the practice would have folded by now. Very, Very disappointed with poor quality service. The Hospital have pointed the finger at the failure with the GP Surgery.
Visited December 2024
Review titled The Kiltearn Medical Ctr.
Replied on 12 February 2025
Thank you for your email. In order for us to look into this further we would need some additional information for yourself so we can look into your medical records and provide you with a full response. If you would like to forward your concern to kiltearn.reception@nhs.net we would be more than happy to look into this for you. Kind regards Kiltearn Medical Centre
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Review titled What a Credit Michelle is….
Rated 5 stars out of 5
by Jodie Malone - Posted on 13 November 2024
I was really concerned with a health issue and I rang the doctors at 8am I got through to someone who said we had no appointments left for today so I decided I would try again at 3pm as I was really worried and I got through to a lovely lady who was so friendly and reassuring she said there was no more appointments but she would keep an eye out for cancellation. One minute later I get a call by saying I’ve got you an appointment i was amazed so I wanted to say what a credit she is to Surgery it’s the fact she took time to call me back and didn’t disregard me. I hope she reads this review, thank you so much. She made my day!
Visited November 2024
Review titled The Kiltearn Medical Ctr.
Replied on 12 February 2025
Thank you very much for taking the time to post your positive experience at Kiltearn Medical Centre. We will ensure this is shared with the whole team. Kind Regards Kiltearn Medical Centre
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Review titled Thank You
Rated 4 stars out of 5
by Ian L - Posted on 27 July 2024
I attended the surgery with my elderley and clearly unwell mother, I had no expectations beyond maybe a nurse appt a few days hence. The receptionist - went above and beyond and scheduled an appt with an ANP within the hour. The ANP was brilliant with mum, informative and re-assuring but above all, kind. She identified the problem and a solution as a result of on-site testing. She also found the time to discuss another issue that highlighted itself at the consultation and had been previously undiagnosed. Heartfelt thanks to both ladies, you do a sterling job and are a credit to the Practice
Visited July 2024
Review titled The Kiltearn Medical Ctr.
Replied on 12 February 2025
Thank you very much for taking the time to post your positive experience at Kiltearn Medical Centre. We will ensure this is shared with the whole team. Kind Regards Kiltearn Medical Centre
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Review titled Worst Medical Centre
Rated 1 star out of 5
by Anonymous - Posted on 11 July 2024
I find them extremely unhelpful especially the receptionists. You can barely can past them to speak to a doctor or get an appointment and when they do all you get is a phone call from pharmacist when then has to go to the doctor regarding your mental health. They say will ringing you back but never do so you are constantly ringing them up. And then getting told to buy your medication online for the contraceptive pill,
Visited July 2024
Review titled The Kiltearn Medical Ctr.
Replied on 12 February 2025
Thank you for your email. In order for us to look into this further we would need some additional information for yourself so we can look into your medical records and provide you with a full response. If you would like to forward your concern to kiltearn.reception@nhs.net we would be more than happy to look into this for you. Kind regards Kiltearn Medical Centre
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Review titled Appointments
Rated 2 stars out of 5
by Meg - Posted on 22 July 2024
I can’t make a routine appt- the phone system means you’re always in a queue when you phone. When you finally speak to someone you’re advised there’s no urgent or bookable appts available. Tried several times. Advised to complete an econsult form- that appears to not be available either. 6 days since initial contact to make an appt I still don’t have one. It shouldn’t be this difficult to get a routine appt. This is why people end up with chronic problems or presenting to A&E with non urgent matters because they can’t get an appt with their GP
Visited July 2024
Review titled The Kiltearn Medical Ctr.
Replied on 12 February 2025
Thank you for your email. In order for us to look into this further we would need some additional information for yourself so we can look into your medical records and provide you with a full response. If you would like to forward your concern to kiltearn.reception@nhs.net we would be more than happy to look into this for you. Kind regards Kiltearn Medical Centre
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Review titled team ans phone failure + difficult to access
Rated 2 stars out of 5
by Anonymous - Posted on 08 July 2024
GP appointment - No 29 in telephone queue !! Tried phone later - got through but phone was 'put down ' on me twice
Visited July 2024
Review titled The Kiltearn Medical Ctr.
Replied on 12 February 2025
Thank you for your email. In order for us to look into this further we would need some additional information for yourself so we can provide you with a full response. If you would like to forward your concern to kiltearn.reception@nhs.net we would be more than happy to look into this for you. Kind regards Kiltearn Medical Centre
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Review titled Great recommended services
Rated 4 stars out of 5
by Anonymous - Posted on 03 June 2024
Emma recommended a variety of local and nhs services to help with my mental health but most of all she listened and I felt heard rather than “fobbed off” for want of a better term. She made an action plan with me and a follow up appointment so we could check on my progress. Thank you Emma
Visited June 2024
Review titled The Kiltearn Medical Ctr.
Replied on 12 February 2025
Thank you very much for taking the time to post your positive experience at Kiltearn Medical Centre. We will ensure this is shared with the whole team. Kind Regards Kiltearn Medical Centre
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Review titled Great service at kiltearn medical centre
Rated 5 stars out of 5
by E Bush - Posted on 28 June 2024
Excellent service I have received over time from receptionist to doctors, nurses, and the advanced nurse practitioner I've recently seen who was very thorough and caring. Keep up the good work.
Visited June 2024
Review titled The Kiltearn Medical Ctr.
Replied on 12 February 2025
Thank you very much for taking the time to post your positive experience at Kiltearn Medical Centre. We will ensure this is shared with the whole team. Kind Regards Kiltearn Medical Centre
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Review titled Appointment cancelled, not notified
Rated 1 star out of 5
by Anonymous - Posted on 17 June 2024
Today I took my disabled child out of school to attend an appt at Kiltearn with a GP. I have waited 2 whole months for this appt having made it via the econsult system because I could not make non-emergency appts for my child over the phone, no matter how early in the day I rang. We arrived for the appt only to be told it had been cancelled due to GP illness and remade for 11am this morning. Now, not having a time machine or being a mind reader we didn't get to that appt. The receptionist made a new appt for 3 weeks' time. Why is it so hard to get appointments for a disabled child? She should be a priority. If we could change surgeries, we would. They are seriously underserving this community and the practice is unrecognisable to how it was when we moved here 14 years ago.
Visited June 2024
Review titled The Kiltearn Medical Ctr.
Replied on 12 February 2025
Thank you for your email. In order for us to look into this further we would need some additional information for yourself so we can look into your medical records and provide you with a full response. If you would like to forward your concern to kiltearn.reception@nhs.net we would be more than happy to look into this for you. Kind regards Kiltearn Medical Centre
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Review titled Horrendous surgery
Rated 1 star out of 5
by Anonymous - Posted on 18 June 2024
Waited 7 days for prescription to be signed and still not done, No communication to us from the doctors. 90 year old will now go without medication
Visited June 2024
Review titled The Kiltearn Medical Ctr.
Replied on 12 February 2025
Thank you for your email. In order for us to look into this further we would need some additional information for yourself so we can look into your medical records and provide you with a full response. If you would like to forward your concern to kiltearn.reception@nhs.net we would be more than happy to look into this for you. Kind regards Kiltearn Medical Centre