The Kiltearn Medical Ctr.
Kiltearn Medical Centre, Church View PCC, Beam Street, Nantwich, Cheshire, CW5 5NXContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Inappropriate response now no response
Rated 2 stars out of 5
by Rachael - Posted on 24 August 2023
I used e-consult because I was only requesting a new contraceptive prescription. A family member had done this and had no issues. Sadly it wasn't the same for me. They messaged to say e-consult is not used for emergencies and that a clinician had not reviewed my request. I then emailed saying it wasn't an emergency - I just wanted my prescription. All I've had is silence. There is no chance phoning as you never get through so this means I will have to go into the surgery (when they tell you not to) all because I was trying to be helpful. I have looked on other local doctor's websites and they have easy forms to complete for the contraceptive pill - a few personal details, your height/weight, blood pressure, smoking status = done. Perhaps Kiltearn should take a look around and not attempt to make things so difficult for their patients.
Visited August 2023
Review titled The Kiltearn Medical Ctr.
Replied on 14 May 2024
Thank you for taking the time to leave your review. We appreciate it has been some time since you left this review, however, if you would like to discuss your concern please contact us via email at kiltearn.reception@nhs.net. We are very sorry that you struggled to get through to the Surgery via phone. We have now installed a new icloud based telephony system which allows you to request a callback whilst keeping your place in the queue. We have seen a vast improvement in call waiting times and we hope these eases the wait for you. Kind Regards Kiltearn Medical Centre.
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Review titled Phone & emails not answered, prescription not issued
Rated 1 star out of 5
by Anonymous - Posted on 31 July 2023
I’ve just joined this surgery but I wish I hadn’t. The phone is never answered, emails are not replied to, and my repeat prescription has not been fulfilled meaning I’m nearly out of medication. Very poor indeed.
Visited July 2023
Review titled The Kiltearn Medical Ctr.
Replied on 14 May 2024
Thank you for taking the time to leave your review. We appreciate it has been some time since you left this review, however, if you would like to discuss your concern please contact us via email at kiltearn.reception@nhs.net. Kind Regards Kiltearn Medical Centre