The Lawson Practice
St Leonards, 85 Nuttall St, London, Greater London, N1 5HZContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Caused a lot of inconvenience
by Mjn175 - Posted on 01 December 2023
Arrived 15 minutes early and was told incorrectly I was in the wrong place. I then had to come back, having gone to another practice and been turned away there, wasting time walking to and fro. I was then bluntly told to wait upstairs with no specific instructions of where to go, of when I would be seen or by whom. I waited for 40 minutes without being called, and then went downstairs to ask what was happening. They then said nobody was actually at the practice and I should call the number given on my confirmation email. I am currently waiting on the phone line to understand what has happened. This has taken a whole morning out of my busy job and caused a lot of inconvenience to come here, as this is not especially near my house.
Visited November 2023
Provided by Care opinion
The Lawson Practice has not yet replied.
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Review titled Quick appointment & referral
by Unknown42 - Posted on 06 October 2023
Had an unusual change to my body and contacted the surgery using the online form. Within 2 days I had an appointment. At my appointment my GP was super thorough and took time to listen and ask questions. A day after my appt I received a text to confirm that the referral to a local hospital for checks has been completed. Really appreciate the support and speed with which my physical health concern was actioned.
Visited October 2023
Provided by Care opinion
Review titled The Lawson Practice
Replied on 08 October 2023
Hi, Thank you for taking the time to provide us with your feedback. We are delighted to hear that you had such a positive experience at our GP surgery. It is very encouraging to know that you felt listened to and cared for during your appointment. We aim to provide thorough and compassionate care to all of our patients. Thank you for recognizing the efforts our team made to respond quickly to your health concern, schedule an urgent appointment, and facilitate the referral process. Please do not hesitate to reach out if you need anything further. We look forward to continuing to provide you with excellent care.
Provided by Care opinion
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Review titled Flu and covid jabs
by Rence - Posted on 09 October 2023
I had both at my appointment. Staff and drs were very helpful, explained everything, had both jabs and was back out in 15mins, well done !
Visited October 2023
Provided by Care opinion
The Lawson Practice has not yet replied.
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Review titled An efficient practice
by Laylow - Posted on 20 October 2023
I think people would have less to complain about on the NHS if all clinics operated as efficiently as the Lawson Practice.
Visited October 2023
Provided by Care opinion
Review titled The Lawson Practice
Replied on 22 October 2023
Thank you for your feedback. We are glad to hear that you had a positive experience at the Lawson Practice. Our team is committed to providing high-quality care and services to our patients. If you have any further feedback or suggestions, please do not hesitate to contact us. We value your input and look forward to hearing from you again.
Provided by Care opinion
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Review titled Efficiency
by TCL - Posted on 24 October 2023
I telephoned at 3.30pm, saw a doctor at 4.30pm, got a referral notification by 6.30pm and an appointment booked in 2 weeks later at the hospital. I do not know if there is anything wrong with me as such but the speed and efficiency of the Lawson Practice is remarkable. Thank you
Visited October 2023
Provided by Care opinion
The Lawson Practice has not yet replied.
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Review titled No gel in any of the hand sanitisers
by I can speak English - Posted on 03 November 2023
I was told by the staff member on the desk to go up stairs for my appointment so I did, and then someone called a number of names out and asked me who I was. I said my name and they said I was not on the list. I told them I was just sent up and they said no I wasn't - and that I should go down and talk properly and slowly and explain my self better. Also for a doctors surgery to have no sanitizer in any of there bottles is very bad.
Visited October 2023
Provided by Care opinion
The Lawson Practice has not yet replied.
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Review titled How do you get an appointment?!
Rated 1 star out of 5
by Anonymous - Posted on 19 October 2023
The clinical staff here have always been really great-professional, reassuring, efficient. But the system to book an appointment is honestly dreadful! "Fill out this online form-but only during certain hours of the day" "Actually we can book that over the phone-oh no we can't, its on a different system" I've tried to book 2 routine but time sensitive appointments this week and still don't have either. How are people meant to access basic healthcare with all these hurdles?!
Visited October 2023
Review titled The Lawson Practice
Replied on 22 October 2023
Thank you for your valuable feedback about your experience at the Lawson Practice. We appreciate your kind words about our clinical staff and their professionalism. We apologize for the difficulties you've faced while trying to book appointments. Let me clarify: Our online booking system is designed to offer convenience - (request an appointment, sick note prescriptions, etc) but we understand it has limitations (it is not accessible to everyone). You can certainly call the practice or come in person to book an appointment, and we have experienced staff available to assist you. Our primary goal is to make healthcare easily accessible to all our patients, and we appreciate your feedback in helping us improve our services.
Provided by Care opinion
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Review titled All the team at The Lawson Practice
by France47 - Posted on 12 October 2023
Everyone that we have spoken to on the phone and seen at the Lawson Practice over the past few months has been wonderful. My elderly mother is struggling with dementia and is scared of going to the doctors. However after two recent visits to the practice she is now a fan ! Everyone that she interacted with has been friendly and helpful, from the reception team, to the doctors and practice nurse. Positive attitude and smiling makes a huge difference for elderly patients and the whole team really made her feel comfortable and happy to visit. A special mention for the lovely nurse who did her blood tests ! From my perspective as her son, being able to also speak to the doctors in detail on the phone about my mother's dementia challenges has been a huge help and relief. Overall I think this is a great team. Keep up the good work.
Visited October 2023
Provided by Care opinion
Review titled The Lawson Practice
Replied on 12 October 2023
Thank you for taking the time to feedback and for your kind words. I'm so pleased you have had a good experience with the practice and I will share this with the wider team.
Provided by Care opinion
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Review titled Depression
by Kasapa - Posted on 30 October 2023
All I can write. Absolutely fantastic. Really help a lots. Gave me a massive smile and hope for this very difficult time we are living all of us. Really, thank you so much for the help.
Visited October 2023
Provided by Care opinion
The Lawson Practice has not yet replied.
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Review titled Terrible practice
Rated 1 star out of 5
by Anonymous - Posted on 10 October 2023
I'm in end stage emphysema been given less than a month in the community I have been trying to get a call back from my GP without any joy the receptionist think they are generals, and when my breathing specialist called them he was told supply the meds himself and sit with me till I pass over I'm appalled and livid .
Visited October 2023
Review titled The Lawson Practice
Replied on 11 October 2023
I’m sorry to hear you have had a bad experience. I would be grateful if you could contact us via Lawson.practice@nhs.net so we can investigate what is going on here.
Provided by Care opinion