The Lawson Practice
St Leonards, 85 Nuttall St, London, Greater London, N1 5HZContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Good service
by Velvetfang1 - Posted on 13 July 2023
Thank for you seeing me. I felt the appointment time was sufficient and the Doctor took her time to listen to me and explain what was needed. There was a lot of empathy. Thank you, I feel more reassured.
Visited July 2023
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Review titled The Lawson Practice
Replied on 13 July 2023
What lovely feedback. Thank you so much for taking the time to feedback. We really appreciate it.
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Review titled Staff are kind & supportive
by trappereg48 - Posted on 09 July 2023
Lawson Practice is my biological family, I don't see much of my blood relatives, too many painful memories! All LP staff are kind & supportive to me. I recently had an appointment, on arrival I checked in via the digital screen in Reception. Two patients were queuing. I politely said excuse me & explained what the screen was for: I added if I could do it anyone can, they were very happy & checked in using the digital screen! Having OCD takes me a while to prepare to leave home, I could be up for hours but still leave it to the last minute, causing more anxiety. Can we please have a Clock in Reception: Patients & Visitors can see on arrival, there are excellent large Digital Clocks which display time, date & temperature etc. I think large posters with brief instructions & images on how to check in on the mini screens will reduce the queues: may be! Thank you to all at Lawson Practice for taking excellent care of my Son & me x
Visited June 2023
Provided by Care opinion
Review titled The Lawson Practice
Replied on 11 July 2023
Thank you so much for taking the time to write this and for your suggestions. I’m so happy to hear we are a source of support for you and will feedback your suggestions to the management team and other partners for discussion. Many thanks again.
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Review titled It feels like a tick list exercise
by equuleusjd49 - Posted on 26 June 2023
The doctors are never available, they also keep rejecting my monthly medication which then cause me stress and have to go a long process to get my meds. Really not good, not sure how much they actually care about patient's experiences here. It feels more like a tick list exercise always!
Visited June 2023
Provided by Care opinion
Review titled The Lawson Practice
Replied on 26 June 2023
I'm sorry to hear this. Please contact us directly so we can look into your case on lawson.practice@nhs.net. Many thanks
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Review titled Feeling much better now
by lotionrk55 - Posted on 21 July 2023
I have been battling with high blood pressure and depression for quite long period linking with heart problems. I am feeling much better now due to the treatments I received from Lawson Practice.
Visited June 2023
Provided by Care opinion
Review titled The Lawson Practice
Replied on 01 August 2023
Thank you for your review. We are happy to hear that you are feeling much better. We are proud of our team of doctors and nurses who provide high-quality care and support to our patients. We are glad you have managed your high blood pressure and depression with our help. We hope you continue to enjoy our service and stay healthy and happy.
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Review titled Practice clearly hit by cost cutting
Rated 1 star out of 5
by Anonymous - Posted on 14 August 2023
I had a great experience with 3 of the doctors there but not with another who I saw twice, both times terrible, on the second time he sent me away telling me I would be receiving a call about blood tests - was still sick and took myself to A&E and had emergency surgery a few days later. Reception seems, with notable exceptions, to be staffed by inexperienced, untrained - and probably poorly paid - staff. Prescription requests were frequently lost - last straw was when a request I had physically taken to the practice had almost certainly ended up in the bin.
Visited May 2023
Review titled The Lawson Practice
Replied on 19 August 2023
Hi, We appreciate you taking the time to provide us with your feedback. We're glad you had positive experiences with three of our doctors. Still, we're genuinely sorry to learn about your challenges during your interactions with another doctor and our reception team. Your concerns are important to us, and we deeply regret any inconvenience or distress you experienced. We take your feedback seriously and will use it to address the issues you've raised. We are proud of the hard work and dedication of our receptionists. They are trained to be professional, courteous, and helpful to all our patients. They try their best to answer your queries and requests quickly and efficiently. If you would like to discuss this further, please don’t hesitate to email us at lawson.practice@nhs.net.
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Review titled Terrible
Rated 1 star out of 5
by Anonymous - Posted on 11 May 2023
Impossible to get a GP appointment. Next available appointment to see my named GP is in two week time. To make matters worse this is only a telephone appointment, and only a vague appointment time is given (09.00 to 12.00) There is no option to see an alternative GP sooner and you can not request a face to face appointment. The way in which booking an appointment, changes constantly, making the process extremely confusing. This creates additional pressure on other services such as NHS 111 and accident and emergency. Why has it become so hard to see a GP? The Lawson Practice used to be brilliant but is now terrible
Visited May 2023
Review titled The Lawson Practice
Replied on 11 May 2023
Sorry to hear you are disappointed with the appointment system. We believe in continuity of care wherever possible which means we do ask patients to book with their usual doctor unless it’s an urgent problem that can’t wait. The telephone call you will receive is for the doctor to take some brief details of the problem so they can arrange a time for you to come in to be seen. We have moved away from the old model of pre-booked face to face appointments as it didn’t give us the flexibility to book patients in for the time they may need. For example, I can now book someone for 30 mins if they have a complex problem or 5 minutes if it’s something quick. The telephone call does not mean you won’t be seen face to face. It is challenging to give a specific time to call because as you can imagine, health care is not straight forward and things happen or consultations take longer than expected. We do offer appointments late in the evening however if that’s easier for work commitments.
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