The Lawson Practice
St Leonards, 85 Nuttall St, London, Greater London, N1 5HZContact details and opening times
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Reviews
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Review titled Feeling much better now
by lotionrk55 - Posted on 21 July 2023
I have been battling with high blood pressure and depression for quite long period linking with heart problems. I am feeling much better now due to the treatments I received from Lawson Practice.
Visited June 2023
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Review titled The Lawson Practice
Replied on 01 August 2023
Thank you for your review. We are happy to hear that you are feeling much better. We are proud of our team of doctors and nurses who provide high-quality care and support to our patients. We are glad you have managed your high blood pressure and depression with our help. We hope you continue to enjoy our service and stay healthy and happy.
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Review titled Practice clearly hit by cost cutting
Rated 1 star out of 5
by Anonymous - Posted on 14 August 2023
I had a great experience with 3 of the doctors there but not with another who I saw twice, both times terrible, on the second time he sent me away telling me I would be receiving a call about blood tests - was still sick and took myself to A&E and had emergency surgery a few days later. Reception seems, with notable exceptions, to be staffed by inexperienced, untrained - and probably poorly paid - staff. Prescription requests were frequently lost - last straw was when a request I had physically taken to the practice had almost certainly ended up in the bin.
Visited May 2023
Review titled The Lawson Practice
Replied on 19 August 2023
Hi, We appreciate you taking the time to provide us with your feedback. We're glad you had positive experiences with three of our doctors. Still, we're genuinely sorry to learn about your challenges during your interactions with another doctor and our reception team. Your concerns are important to us, and we deeply regret any inconvenience or distress you experienced. We take your feedback seriously and will use it to address the issues you've raised. We are proud of the hard work and dedication of our receptionists. They are trained to be professional, courteous, and helpful to all our patients. They try their best to answer your queries and requests quickly and efficiently. If you would like to discuss this further, please don’t hesitate to email us at lawson.practice@nhs.net.
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Review titled Terrible
Rated 1 star out of 5
by Anonymous - Posted on 11 May 2023
Impossible to get a GP appointment. Next available appointment to see my named GP is in two week time. To make matters worse this is only a telephone appointment, and only a vague appointment time is given (09.00 to 12.00) There is no option to see an alternative GP sooner and you can not request a face to face appointment. The way in which booking an appointment, changes constantly, making the process extremely confusing. This creates additional pressure on other services such as NHS 111 and accident and emergency. Why has it become so hard to see a GP? The Lawson Practice used to be brilliant but is now terrible
Visited May 2023
Review titled The Lawson Practice
Replied on 11 May 2023
Sorry to hear you are disappointed with the appointment system. We believe in continuity of care wherever possible which means we do ask patients to book with their usual doctor unless it’s an urgent problem that can’t wait. The telephone call you will receive is for the doctor to take some brief details of the problem so they can arrange a time for you to come in to be seen. We have moved away from the old model of pre-booked face to face appointments as it didn’t give us the flexibility to book patients in for the time they may need. For example, I can now book someone for 30 mins if they have a complex problem or 5 minutes if it’s something quick. The telephone call does not mean you won’t be seen face to face. It is challenging to give a specific time to call because as you can imagine, health care is not straight forward and things happen or consultations take longer than expected. We do offer appointments late in the evening however if that’s easier for work commitments.
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Review titled Terrible
Rated 1 star out of 5
by Catherine Bradley - Posted on 02 March 2023
I called this morning to book either a telephone or 1:1 appointment. After being on the phone for nearly 40 minutes (no 8 in queue) I was asked a series of questions by the receptionist who said some would call me back; they did, another receptionist to offer a physio appt I said I did not need this and wanted to talk to a GP they said they would call back; they did to say that the physio appt was the only option (in 3 weeks time). I work in a busy school and understand that practices have had to change; however we have diverified to support the pupils and Parents needs often acting as social services and mental health support as well as education and have had to work hard to build partnerships but have never forgotten the core purpose of focus - Education. Why can't GP services do the same?
Visited March 2023
Review titled The Lawson Practice
Replied on 03 March 2023
Thank you for feeding back. I'm sorry you have experienced such a long wait on the phones and weren't happy with the outcome. It would be helpful for us to look into your case in more depth. Please contact lawson.practice@nhs.net with your details so we can review things. Many thanks
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Review titled Very positive expérience
Rated 5 stars out of 5
by Kirsten - Posted on 20 March 2023
The online request an appointment form was easy to fill in. I was contacted within 2 hours of submitting it and offered an appointment for the following week. I was unable to do the date I was offered and was contacted again later that day with an alternative.The appointment was with the same doctor I had seen on a previous occasion which is important to me for the purposes of continuity and familiarity. My GP called me at my appointment time and asked if I could attend in person, which I could. I was seen on time and my issues were dealt with in a professional friendly and efficient manner. I felt listened to and understood. It was a very positive experience and after years of feeling dread at the prospect of going to the GP I feel my confidence has been restored .
Visited March 2023
Review titled The Lawson Practice
Replied on 20 March 2023
Thank you so much for taking the time to feedback. It’s wonderful to hear you had a good experience and I will make sure the team hear this too. We are trying so hard to maintain continuity of care whilst trying to be as accessible to our patients as possible. This is a difficult balance so I’m delighted to hear the new system has worked well for you. Many thanks again for your kind words.
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Review titled Repeat prescriptions and appointment system
by leoxq75 - Posted on 06 March 2023
The system for requesting and repeat prescription has changed without warning or notice. The system for booking appointments has changed to frequently. Both are impossible to now use as the options on the econsult form do not cover repeat prescription and they have never been any choices for issues I wish to speak to my GP about.
Visited February 2023
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Review titled The Lawson Practice
Replied on 14 March 2023
Thank you for your feedback. The process for requesting prescriptions has remained the same. To avoid error, we ask for a written request either in person or by email or via the e-consultation form. Appointments can be requested via completing an e-consult form on our website, calling the practice or popping in to speak with one of our patient navigator team members. All requests for appointments are now triaged by a GP and an appointment allocated as necessary. If you are having difficulties with any of these, we would be happy to help resolve any problems you are having.
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Review titled Person centred care after suffering with depression
by Portland951 - Posted on 03 March 2023
After a very difficult divorce process, I went to a sever depression. I was very lucky to be looked after by a Very professional team including my Dr and other service providers. Without their help and support, I would not be able to get my life on truck today. I would like them to know that all the help and support they offered me was tailored to my need and that I am grateful to them especially my Doctor. I am recovering and overcoming my health issues with a sound and focused plan given to me by my Doctor. Thank you all at the Lawson Practice for the help and support you proved to the patient.
Visited February 2023
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Review titled The Lawson Practice
Replied on 12 March 2023
Thank you for your kind words. I will ensure our staff see this feedback. I'm so pleased we could support you.
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Review titled Great Practice and Very helpful Doctors
Rated 4 stars out of 5
by Anonymous - Posted on 02 March 2023
After a very difficult divorce process, I was not able to coop with my daily life and went to Depression. Without the advices from my Dr and the relevant other services, I would Not be able to get my life back on track. I am greatful to the support I have received from them for the period of Two years and still get it at the present time.
Visited February 2023
Review titled The Lawson Practice
Replied on 12 March 2023
I'm so pleased we were able to support you and thank you for taking the time to feedback. I will make sure our staff see this,
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Review titled Booking appointment for my child
by Anonn1 - Posted on 20 February 2023
As instructed, I tried to complete the form for my child who has a tummy problem, after completing the form it refuses to complete, instead I have the -We can't safely assess your symptoms through this online request. You need to talk to someone today instead. I phoned and was on hold, position number 9.
Visited February 2023
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Review titled The Lawson Practice
Replied on 27 February 2023
Thank you for your feedback. I agree that is incredibly frustrating. We are making every effort to free up the phone lines and encourage those who can, and when appropriate, to use the online form in order to do this. There is also the option of selecting to be called back rather than waiting on the phone. There is no need to call at 8am for an appointment. You can call anytime, but if the problem is urgent please call as early as you can so we can see you as quickly as possible.
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Review titled Not great
Rated 1 star out of 5
by Anonymous - Posted on 04 February 2023
Had my blood pressure taken it was high it was taken 3 times appt was booked had it taken again the nurse took the 1st reading and no more readings which I think she should have done it more than once my cholesterol level was high said I would try and manage I was told I would b given 1yr which I think is too long I should b checked regularly also I done a urine test still waiting to be contacted they seems to be a lack of care which is not good never feel comfortable always felt they not really bother just tick boxes I felt so disappointed
Visited January 2023
Review titled The Lawson Practice
Replied on 20 February 2023
Thank you for taking the time to feedback, It is difficult to comment on your case without knowing more details. In general, if a blood pressure reading is within the normal limits, there is no need to repeat it within the consultation. We would usually follow national guidance on frequency of testing for things like cholesterol or protein levels in urine. If you are able to use the internet, we can make sure you have online access to your records so you can see your results on line. The reception team would be happy to do this for you if you come in to the surgery. Otherwise, we encourage you to contact the surgery for your results about a week after they are taken. If they are abnormal, we will of course contact you too. Please email Lawson.practice@nhs.net with further details of your case so we can review everything. Many thanks
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